Jobber

4.5 (766)
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Quoting, scheduling, & invoicing for home service businesses

About Jobber

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Jobber helps home service businesses provide a seamless customer experience and keeps jobs on track, from the customer’s request to the moment you’re paid.

Jobber is customizable to fit your process, no matter what industry you’re in. Efficiently schedule jobs, optimize routes, send quotes and invoices by text, and get paid on-site. With a mobile app, simple setup, and free 1-on-1 training, you’ll be running a more efficient business in no time.

Get more done without having to hire additional staff. Send customers automatic appointment reminders, optimize routes, and give your crew the job details they need through the Jobber app.

Keep jobs on track without all the micro-management. See exactly where crews are and get notified when a job’s done. Jobber helps you gather more information about each completed job, so that you can easily fine-tune your process to improve and grow.

When customers call with questions about their service, you’ll be ready with answers. See a complete customer history that’s organized and accessible from anywhere, and take payments instantly in-person, online within 24 hours, or automatically every month.

With a mobile app, free 1-on-1 training, and simple setup, Jobber helps you save time while delivering 5-star service. Get started today.


Key benefits of Jobber

  • Streamline your workflow by converting quotes to jobs and invoices with one click

  • Schedule jobs and dispatch your crew faster than your competition by creating and assigning jobs in seconds

  • Offer seamless customer service with online booking and payments

  • Prevent no-shows and cancellations by sending automated reminders to let customers know you’ll be coming

  • Get free, award-winning customer support

  • Images

    Jobber Software - Organize your service business.
    Jobber Software - Get paid faster.
    Jobber Software - Cut transit time.
    Jobber Software - Easy service scheduling.
    Jobber Software - Run your business from anywhere.
    View 6 more
    Jobber video
    Jobber Software - Organize your service business.
    Jobber Software - Get paid faster.
    Jobber Software - Cut transit time.
    Jobber Software - Easy service scheduling.
    Jobber Software - Run your business from anywhere.

    Not sure about Jobber? Compare with a popular alternative

    Starting Price

    US$49.00
    month
    No pricing found

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    195
    86

    Integrations

    10
    2

    Ease of Use

    4.5 (766)
    2.9 (58)

    Value for Money

    4.3 (766)
    2.7 (58)

    Customer Service

    4.5 (766)
    2.9 (58)
    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4.5 /5
    (766)
    Value for Money
    4.3/5
    Features
    4.2/5
    Ease of Use
    4.5/5
    Customer Support
    4.5/5

    Already have Jobber?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 766
    Paul
    Paul
    Overall rating
    • Industry: Food & Beverages
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent company and excellent product

    Reviewed on 08/03/2018

    Makes things work so much better for us! There are small issues but we work through them. Nothing...

    Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.

    Pros

    Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

    Cons

    I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
    Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
    This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

    Olivia
    Overall rating
    • Industry: Consumer Services
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Jobber Customer Support Employees Deserve a Raise

    Reviewed on 28/04/2023

    Pros

    Jobber definitely has a learning curve. Any time I have ever had a question, though, Jobber support has been ULTRA helpful. Now that I am comfortable with the software, I love it. The setup makes it so easy to see what needs to be done so I don't miss anything, and the step-by-step process makes quoting, scheduling, and invoicing very streamlined.I find myself going "Oh, cool, Housecall Pro wouldn't let me do that" often.

    Cons

    The top two main concerns are issues with multiple contacts under a profile and calendar colors. I have no way of knowing what phone number/email goes to who, and I have up to 7 numbers under some of our commercial accounts. I need to be able to custom label numbers/emails other than "Work, Mobile, Home" Calendar colors is the only thing I miss from Housecall Pro. I could enter the HTML color code which made it so much easier to tell people apart on the calendar. While I'm at it, I'd like to be able to click and drag things at 15 minute intervals instead of 30 minutes; that would save me so much time.

    Response from Jobber Software

    Hey Olivia! This was such a detailed review, so thank you so much for sharing this with us! It's so nice to know that our Support team was able to help make sure you were set up and feeling comfortable with Jobber and that you've now got everything in place so that you won't miss anything.

    Really appreciate you flagging those concerns to us too! Our Support team can definitely offer suggestions for both the contact info you're needing to be more clearly labelled and calendar colors, so feel free to reach out to us to chat more about those pieces. It'd be great to hear from you!

    John
    Overall rating
    • Industry: Chemicals
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Good but not great. Extremely slow to implement functional improvements

    Reviewed on 17/08/2023

    The biggest benefit for my industry is to have an all-in-one software that lets me manage clients,...

    The biggest benefit for my industry is to have an all-in-one software that lets me manage clients, scheduling, billing, and reporting, and most importantly track and log my pesticide usage - which is a legal requirement for my industry. It does the first 4 things really well, but the chemical tracking is such a cumbersome, poorly designed abomination that I'll jump ship in a heartbeat the minute I can find a comparable CRM solution.

    Pros

    It's easy(ish) to get started. There's a lot to learn, like any software, but once you get used to it it's pretty good. Menus could be better, there's important features hidden in weird areas, but there's not so many different areas to explore that it's overwhelming.The ability to integrate a contact form into a website is a big one, it makes grabbing all of a customer's basic info a snap. Creating quotes, jobs, scheduling visits, invoicing, follow ups, all a snap.The mobile app is OK, could definitely benefit from improvements though. Hard to use an app that doesn't have any offline functionality whatsoever.Customer service is decent - though it used to be GREAT. Wait times are now very long, but the staff are all friendly and knowledgeable.The ability to create your own (service) reports and job forms to attach to visits is an important and useful feature for my industry. Attaching photos and other relevant files is quick and easy.

    Cons

    The short version of complaints is that Jobber devs simply don't listen. Ever. Years of submitting the same recommendations and complaints and nothing gets addressed. And I'm talking about fundamental critical changes that are vital to my industry, not cosmetic things or little bugs. But no, just the same lip service from the CS team "we'll certainly pass this along to our dev team". All they seem to be focused on improving is the offerings in their app marketplace, finding redundant integrations that no one is asking for or needs.Jobber is VERY expensive, which adds to the frustration of being ignored. If it fits your needs as is, great, but don't expect any changes.The mobile app can't be used properly offline. It won't even launch if there's no data. So if trying to access your schedule to find the address for your next appointment you'd better hope you took a screenshot of your day in the morning so you know where you need to go.Jobber doesn't push changes to client changes to QBO, instead it relies on making the changes in Quickbooks to be pushed to Jobber. We're using the CRM software as the primary tool to manage all aspects of client info, yet we have to open a completely different software to save changes to certain info.Pesticide use records. The whole thing is a mess, from top to bottom. Period.The system sends WAY too many emails to clients for various functions. I'm often marked as a spam sender and vital communcations are missed.

    Response from Jobber Software

    Hi there John! Thank you very much for taking the time to leave us a detailed review.

    Jobber has been, and continues to be, built on customer feedback and we acknowledge that suggestions that are provided to us might not come to fruition. We prioritize development based on customer impact to the majority, but we encourage you to keep sharing any ideas you have and check the Product Updates area for future changes.

    With our new app design, certain functions were created to allow for unsaved items to be stored until a connection has been restored. However, this is just a start and we know there is much more we can do! We'd also love to hear what your needs would be for further offline functionality.

    As for our sync with QBO, we are in the process of releasing a new version of the sync which will look at Jobber as the source of changes, so we also encourage you to reach out to us as migrations to this new sync is now available.

    Finally, with the emails that we send out to your customers, this can be refined and we'd also like to know more which ones they are finding to be noisy or annoying.

    We really want to stress how important it is for us to understand your needs and appreciate you sharing your thoughts. If you reach out to us, please be sure to mention that you left a Capterra review and we can speak to you directly about your feedback.

    Take care!

    Jorge
    Overall rating
    • Industry: Accounting
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Jorge’s review

    Reviewed on 28/03/2024

    I’ve used Jobber very highly to be honest they have made my company run smoothly. Though sometimes...

    I’ve used Jobber very highly to be honest they have made my company run smoothly. Though sometimes I fret about the pricing because they are priced highly and I feel like for small businesses. It’s difficult to afford on a monthly basis, but it’s one of those things that now I’m already in it and I cannot use Jobber so I’m just going to have to figure out the cost.

    Pros

    It makes my life super easy from the day. I got it from scheduling clients to sending out reminders for client appointments to invoicing. Everything is very seamless and I can be done on my phone.

    Cons

    There are some glitches such as when I receive a notification such a text message I get the same notification that I got a message like 20 times on my screen. Sometimes it says system glitches and it doesn’t send receipts after automatic payments to clients.

    Alternatives Considered

    Thryv
    Candi
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy, Simple but Powerful App

    Reviewed on 19/04/2023

    Overall our experience has been great. We haven't had to contact customer service but a couple of...

    Overall our experience has been great. We haven't had to contact customer service but a couple of times and they are on top of it and that is very important to me as the admin, because I am not with my employees all day, I am at the office and when they have a problem, I point them to Jobber customer service and you guys are awesome. Our employees are able to really track their time on the jobs which in the end will help them when they apply for their own electrical license.

    Pros

    The fact that it was very easy to implement and get our staff on the app with such ease. The customer service is awesome. I can't tell you how many times I have punted questions from my employees over to the customer service chat on their own devices to answer their specific questions.

    Cons

    I wish that when we invoiced from Jobber and synced it with Quickbooks, that if we have a change on that invoice, that the change would sync over to quickbooks as well. I wish that there was like a daily journal feature that could be implemented somehow. My husband comes home at night and physically writes down all the things he did that day. So like a check list for himself. If I could get him to do on his Ipad, it would save him some time I think.

    Alternatives Considered

    Housecall Pro

    Reasons for Switching to Jobber

    A plumber friend of mine mentioned it and we looked into Jobber and did a demo, plus my friend showed up some real life situations on his phone and my husband was sold.

    Response from Jobber Software

    Hey Candi! This was such a thorough review, thank you so much for taking the time to share your thoughts here! We especially appreciate your notes about wanting updates to sync to QuickBooks and some sort of journal space to hopefully save your husband some time. It sounds like the journal especially would be a big help for you two, so that's great feedback for us to have. Thanks again!

    Showing 5 reviews of 766 Read all reviews

    Jobber FAQs

    Below are some frequently asked questions for Jobber.

    Jobber offers the following pricing plans:

    • Starting from: US$49.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Jobber offers 3 plans with different available features and numbers of users per plan. Jobber Core starts at just $49/month. Jobber Connect starts at $129/month. Jobber Grow starts at $249/month.

    Jobber has the following typical customers:

    Self Employed, 2–10, 11–50

    Jobber supports the following languages:

    English

    Jobber supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Jobber integrates with the following applications:

    Braintree, Fundbox, Google Calendar, Mailchimp, PayPal, QuickBooks Online, Square Point of Sale, Stripe, Zapier, authorize.net

    Jobber offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Jobber.