About Dynamics 365

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.


Images

Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking
Dynamics 365 Software - Microsoft Dynamics 365 finance and operations reports
Dynamics 365 Software - Microsoft Dynamics 365 omnichannel customer service
Dynamics 365 Software - Microsoft Dynamics 365 dynamic marketing workflows
View 5 more
Dynamics 365 video
Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking
Dynamics 365 Software - Microsoft Dynamics 365 finance and operations reports
Dynamics 365 Software - Microsoft Dynamics 365 omnichannel customer service
Dynamics 365 Software - Microsoft Dynamics 365 dynamic marketing workflows

Not sure about Dynamics 365? Compare with a popular alternative

Dynamics 365

4.4 (5,558)
VS.

Starting Price

US$50.00
month
£20.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

115
199

Integrations

23
22

Ease of Use

4.1 (5,558)
4.1 (754)

Value for Money

4.1 (5,558)
4.1 (754)

Customer Service

4.2 (5,558)
4.2 (754)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Salesforce Service Cloud

4.4
#1 Alternative to Dynamics 365
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your...

SAP Concur

4.3
#2 Alternative to Dynamics 365
SAP Concur solutions simplify expense, travel, and invoice management for greater visibility and control.

AbacusLaw

3.9
#3 Alternative to Dynamics 365
AbacusLaw is a flexible and dynamically scalable practice management solution to support legal professionals from solo...

WordPress

4.6
#4 Alternative to Dynamics 365
WordPress is a website and blog creation and publishing platform with tools for aesthetic designing, visitor tracking,...

Reviews

Overall rating

4.4 /5
(5,558)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.2/5

Already have Dynamics 365?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 5,558
Jeremiah
Jeremiah
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dynamics is a full featured tool

Reviewed on 03/02/2022

We have enjoyed working on the Dynamics CRM and it has greatly assisted us in customer and lead...

We have enjoyed working on the Dynamics CRM and it has greatly assisted us in customer and lead management across departments and the companyu.

Pros

Dynamics has assisted us in establishing streamline sales process and opportunity tracking that is done consistently across all sales reps and the department. Dynamics also allows easy gathering of the touch points done with each client and how they were executed.

Cons

Setting up custom features, security , and limited access is all available but does require some in-depth knowledge and fine turning to get it just right.

Oussama
Oussama
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

dynamic 365 is in the field pro path o for easy tasks

Reviewed on 28/11/2020

from my experience on the automotive business using this product was a lot more better to go far in...

from my experience on the automotive business using this product was a lot more better to go far in time into the first products of microsoft ,its easiness while interacting with your acceptable intuition uploaded for years into my memory helped me to escape so much time and filling it by learning so many other skills in the service of business , i have learned that time is money , my thought was aligned with the comprehend of the product which maintain your fuction into simplicity fasteness while its cost compairing to other products mostly cheaper

Pros

during the lifestyle of business , i have never faced so many different tasks that wasn't easy going but using the dynamic 365 from microsoft , which i have curious about its fast developement and improvement during the last 1 years by it didnt suprised my knowledgeable first sight on microsoft software during years of my work ,since the dynamic helping me to most simplified the business tasks for me while learning others future skills allowing me to go through minimizing the time of spending on other busines tasks , especially with standpoint which helped business to grow faster by includingall the organization with most fixed sales teams tasks

Cons

one the most strenghts of the dynamics 365 if your business during the last 10 years familiar with other microsoft product like microsoft office 365 ..., you will find that is most of all similar to the simplified menu of microsoft product since that microsoft didnt lost its flavors of maintain the same aroma while you will taste navigating throughout ths dynamic 365

Rexie
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Advanced business functions

Reviewed on 22/03/2024

Pros

So much functionality across multiple apps within the suite as well as the bonus of working very well with common MS programs already in use. Has made project management from remote offices much easier

Cons

Pricing is higher than smaller competitors

Enis
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Can do almost everything

Reviewed on 04/04/2024

Pros

It is great that you are able to achieve everything with this under one platform.

Cons

Like with anything Microsoft sometimes things don’t work smoothly or sync quickly enough.

Toshia
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best business management helper out there

Reviewed on 27/12/2023

I been having a wonderful experience with this product so far. I can see myself and my team when I...

I been having a wonderful experience with this product so far. I can see myself and my team when I get one to continue to use it in the future.

Pros

I love that this product is versatile and easy to use. It has a amazing support system build in. That can answer almost any question you have.

Cons

The cost is a lil bit higher than some of the other products on the market. But you do get allot of value for your money. The brand is worth it. It does not let you down.

Alternatives Considered

Hootsuite

Reasons for Switching to Dynamics 365

The brand, it represents a very good company that I trust and respect. I had to go with them.
Showing 5 reviews of 5,558 Read all reviews

Dynamics 365 FAQs

Below are some frequently asked questions for Dynamics 365.

Dynamics 365 offers the following pricing plans:

  • Starting from: US$50.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Dynamics 365 has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Dynamics 365 supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Dynamics 365 supports the following devices:

Android (Mobile), iPhone (Mobile)

Dynamics 365 integrates with the following applications:

ADP Workforce Now, Adobe Acrobat Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor by Marigold, DocuSign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, SOFT4RealEstate, Salesforce Sales Cloud, Sana Commerce, Tacton CPQ, airSlate SignNow

Dynamics 365 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Dynamics 365.