--- description: Learn how Dynamics 365 can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Dynamics 365. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dynamics 365 Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [ERP Systems](/directory/322/enterprise-resource-planning-erp/software) > [Dynamics 365](/software/90844/dynamics-365) # Dynamics 365 Canonical: https://www.getapp.co.uk/software/90844/dynamics-365 Page: 1 / 236\ Next: [Next page](https://www.getapp.co.uk/software/90844/dynamics-365?page=2) > Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. > > Verdict: Rated **4.4/5** by 5860 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Dynamics 365 • Connect teams, processes, and data across your organization to create customer experiences and operational agility • Built-in AI-powered experiences including Microsoft Copilot • Get a complete picture of the business by connecting and accessing data from multiple sources • Improve productivity by collaborating and sharing insights with tools including Microsoft Teams and Microsoft 365 • Quickly modify processes to respond to changing needs by bringing Microsoft Power Platform together with Dynamics 365 ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5860 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Accounting - Accounts Payable - Accounts Receivable - Activity Dashboard - Activity Tracking - Asset Lifecycle Management - Bank Reconciliation - Billing & Invoicing - Budgeting/Forecasting - Business Intelligence - CRM - Calendar Management - Calendar/Reminder System - Campaign Management - Campaign Planning - Cash Management - Chat/Messaging - Collaboration Tools - Commission Management ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ERP Systems](https://www.getapp.co.uk/directory/322/enterprise-resource-planning-erp/software) ## Related Categories - [ERP Systems](https://www.getapp.co.uk/directory/322/enterprise-resource-planning-erp/software) - [Business Management Software](https://www.getapp.co.uk/directory/581/business-management/software) - [Accounts Payable Software](https://www.getapp.co.uk/directory/237/accounts-payable/software) - [Fund Accounting Software](https://www.getapp.co.uk/directory/168/fund-accounting/software) - [Billing and Invoicing Software](https://www.getapp.co.uk/directory/240/billing-invoicing/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.co.uk/software/102533/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Zoho CRM](https://www.getapp.co.uk/software/9908/zoho-crm) — 4.3/5 (7003 reviews) 3. [Odoo](https://www.getapp.co.uk/software/102445/odoo) — 4.2/5 (1334 reviews) 4. [Bigin by Zoho CRM](https://www.getapp.co.uk/software/142099/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 5. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18812 reviews) ## Reviews ### ""A Masterclass in Operational Power—If You Have the Discipline to Command It."" — 5.0/5 > **Christopher** | *19 July 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Alright, since we're talking about Dynamics 365, let's skip the marketing brochure and get straight to the brass tacks. What do I actually like most about it? It’s the absolute lack of friction when it comes to ecosystem control. Look around. Most organizations are a chaotic, fragmented mess. They’ve got sales teams living in one silo, finance hoarding data in another, and management trying to stitch it all together with prayers and broken API connectors. Dynamics 365 fundamentally eliminates that leverage point. Because it’s built natively into the Microsoft ecosystem, it turns the entire enterprise into a single, cohesive engine. If my team is already living in Outlook, Teams, and Excel, I don't want to force-feed them a foreign platform. With Dynamics, they can track a high-value lead, update a pipeline forecasting model, and review financial compliance metrics without ever truly leaving their workflow. It turns data into an asset rather than an administrative chore. Beyond that, it’s the modularity. You don’t have to buy the whole kingdom at once. You deploy exactly what you need to secure your current objectives be it Sales, Finance, or Supply Chain and scale up the architecture as your footprint expands. It’s calculated, efficient, and ruthlessly practical. > > **Cons**: Now we're asking the right questions. No system is perfect, and if anyone tells you Dynamics 365 doesn't have a dark side, they're either selling it to you or they haven't actually had to manage it. If you want to know what I like least, what truly frustrates me about the platform, it comes down to three specific liabilities: 1.) The Customization Trap (and the Cost of Entry) Dynamics is infinitely flexible, which sounds like a dream until you realize it’s a double-edged sword. Out of the box, it can feel like an empty warehouse. To make it truly efficient for a specialized workflow, you have to customize it. The moment you start building out complex, bespoke environments, your implementation costs skyrocket. You become entirely dependent on specialized developers and expensive consultants. If you don't map out your architecture with absolute precision from day one, you will end up writing massive checks just to fix your own poorly planned infrastructure. 2.) The Interface and User Friction Microsoft has made strides here, but let’s be honest: parts of the interface can still feel incredibly dense, rigid, and legacy-heavy. If your team is used to lightweight, hyper-intuitive modern apps, dropping them into Dynamics can feel like forcing them to fly a commercial airliner. The learning curve is steep. If your people find the platform frustrating or overly click-heavy, they will resist using it. And a CRM or ERP is only as valuable as the data your people actually put into it. If adoption plummets, your investment is dead in the water. 3.) Licensing Inflexibility Microsoft knows they have you once your data is living in their cloud, and their licensing models reflect that leverage. The pricing tiers can be a labyrinth to navigate, and the costs ramp up fast as you add premium features, advanced storage, or cross-modular access. They tie you into the ecosystem, and once you are deeply integrated, extracting your operations becomes so disruptive and expensive that you're essentially locked in for the long haul. The Bottom Line: Dynamics 365 is a powerhouse, but it demands absolute respect. If you treat it like a plug-and-play software, it will chew up your budget and spit out a frustrating user experience. It requires a disciplined strategy to deploy correctly. > > If I have to sum up my overall experience with Dynamics 365 in one word, it’s formidable. It isn't a piece of software you just casual-use; it’s an environment you command. When you harness it correctly, it feels like having an omniscient bird's-eye view of an entire operation. You can watch a lead convert in Sales, see the inventory instantly allocate in Supply Chain, and track the automated invoice hit Finance, all happening in lockstep, perfectly clean. When it works, the sheer operational efficiency is beautiful. It makes you feel completely in control of the machine. But I won’t romanticize it. My experience has also been one of mandatory discipline. Dynamics 365 does not tolerate laziness. If you approach it without a rigorous strategy, it will happily let you build a convoluted, over-engineered mess that frustrates your users and bleeds your budget dry. I've seen implementations turn into absolute battlegrounds simply because leadership didn't respect the learning curve or failed to manage their data hygiene. It is an incredibly powerful engine, but it demands an operator who knows exactly where they are steering the ship. It’s rewarding, occasionally exhausting, but undeniably effective if you have the stomach for the architecture. ----- ### "Powerful CRM Platform with Strong Microsoft Integration" — 5.0/5 > **Anonymous User** | *23 May 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Microsoft Dynamics 365 is how easy it is to use for managing sales pipelines and customer relationships. I primarily use the Sales module, and it does a great job of helping me track accounts, opportunities, and sales qualified leads (SQLs) in an organized way. I also like how it integrates well with Microsoft tools like Outlook, Copilot, and Power BI is a major advantage and helps improve productivity. > > **Cons**: While Microsoft Dynamics 365 is a powerful CRM platform, certain aspects of the Sales and Customer Engagement modules can feel less intuitive and flexible compared to other CRMs like Salesforce, particularly when it comes to customization and workflow management. Some day to day sales activities, such as activity tracking, call management, and workflow automation, may require additional configuration or other third-party integrations to achieve the same seamless experience that Salesforce offers out of the box. > > Overall, my experience with Microsoft Dynamics 365 Sales/CRM has been positive. I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better visibility into customer and partner interactions through email tracking and activity history. Once you become familiar with the platform, it becomes a very powerful CRM solution, especially when integrated with other Microsoft tools like Outlook for communication tracking and Copilot for generating AI-powered summaries and insights for accounts and opportunities. ----- ### "Love Dynamic 365" — 5.0/5 > **Zoe** | *19 September 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: It helps everyone come together and communicate by having all the announcements in one area on Dynamics 365. > > **Cons**: There are no cons I have for them at all that I have noticed and I have been using them for at year or 2. > > it’s pretty helpful. We use it to be able to talk about anniversaries birthdays anything going on with us. ----- ### "Cumbersome, outdated, and expensive system" — 3.0/5 > **Matt** | *14 April 2026* | Insurance | Recommendation rating: 4.0/10 > > **Pros**: We find there is a lot of Microsoft support materials available to help, and putting in a Microsoft ticket is often helpful. The banking connectivity, reconciliation, and banking rules are super easy to set up and work really well when designed properly. Huge time saver on bank reconciliations. > > **Cons**: Dynamics is simply a re-skinned Great Plains and FRX reporter from the early 2000's. Functionality and many of the issues still exist, which makes it difficult to use and navigate. I find Dynamics licenses and cost of maintenance are still very expense for the value provided. You have to use a third party consultant (or internal support) to implement and project management which was quite costly and cumbersome. > > I think if we had the chance to select a new system again, we would definitely select differently. The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis. I also find the reporting is atrocious. Its archaic and difficult to use and update. ----- ### "Dynamics 365 is powerful but too complicated for small teams" — 4.0/5 > **Verified Reviewer** | *15 May 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The best part is everything is in one place - sales, invoicing, customer tracking, banking transactions all connected. Reports are very detailed and the automation saves time once you set it up. Microsoft support was helpful when we had big issues.i guess it's value for money overall and easy to use . > > **Cons**: Its way too expensive for small business like us. The learning curve is very steep, took almost 2 months for my team to get comfortable. Sometimes it becomes slow and there are random bugs with invoicing and bank sync. Customization is powerful but needs developer help which costs extra... > > We started using Dynamics 365 last year for our sales and finance management. Its really strong software but feels like its made for big companies. For daily work its okay after training but many times we waste time fighting with the system. Good for medium to large businesses but if you're small maybe look for simpler options. Still using it because data is safe and integrated but not fully satisfiied with the pricee ----- Page: 1 / 236\ Next: [Next page](https://www.getapp.co.uk/software/90844/dynamics-365?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/90844/dynamics-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data