Bullhorn ATS & CRM

4.1 (1,070)
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Recruiting and applicant tracking software

About Bullhorn ATS & CRM

Bullhorn is the global leader in software designed for staffing and recruiting agencies - Its automated data capture and customer insight technology helps companies engage candidates and win customers. More than 10,000 companies rely on Bullhorn’s cloud-based platform to streamline their recruitment processes and power their business from start to finish.

Offering different solutions that customize to fit your needs and future-proof your investments, the Bullhorn system grows with your business, enabling you to make more placements, improve candidate experience, streamline operations, and much more.

Bullhorn unifies your entire agency with solutions that align the work of every department, individual, and role to achieve profit, growth, and a seamless candidate and customer experience.


Key benefits of Bullhorn ATS & CRM

  • Automatically manage candidate information and track candidates throughout the entire recruitment process with Bullhorn's Applicant Tracking System.

  • View and edit candidate records, access placement data and create notes on the go with Bullhorn ATS mobile recruiting.

  • Collaborate with other team members and respond to candidates instantly.

  • Through Bullhorn's integration with LinkedIn, candidate information is synced with their LinkedIn records, streamlining workflow for recruiters and maintaining up-to-date information.

  • View your email inbox, parse in resumes and create new notes, tasks & appointments directly within Bullhorn through its integration with Outlook and Gmail.

  • Analyze individual recruiter and team performance, placement activity and action towards specific job orders to create tailored, configurable reports.

  • Images

    Bullhorn ATS & CRM Software - View candidates
    Bullhorn ATS & CRM Software - View jobs
    Bullhorn ATS & CRM Software - Get an overview of candidates
    Bullhorn ATS & CRM Software - Dashboard
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    Bullhorn ATS & CRM Software - View candidates
    Bullhorn ATS & CRM Software - View jobs
    Bullhorn ATS & CRM Software - Get an overview of candidates
    Bullhorn ATS & CRM Software - Dashboard

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    Reviews

    Overall rating

    4.1 /5
    (1,070)
    Value for Money
    3.7/5
    Features
    4.0/5
    Ease of Use
    4.1/5
    Customer Support
    4/5

    Already have Bullhorn ATS & CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 1,070
    Wendy
    Wendy
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Bullhorn for your Daily Use- Staffing Recruiters Best Friend

    Reviewed on 18/08/2016

    Bullhorn is both our ATS and CRM. We utilize the tool on a daily basis for Activity Tracking,...

    Bullhorn is both our ATS and CRM. We utilize the tool on a daily basis for Activity Tracking, Reporting, Job Order Management and Candidate Search. The tool has helped bring everyone to a common platform with a common process. This has helped us maintain better performance metrics, overall reporting and candidate engagement.

    Pros

    Bullhorn is a great tool that is very user friendly and easy to navigate. The time to get a recruiter or an account manager up to speed on the basics of Bullhorn is relatively simple. Getting people to use all the power of Bullhorn is where consistent reminders and training is needed. The tool is great for tracking anything and allows you to forget because you can set reminders to follow up on items, track past emails, etc. The tool really will change how you recruit.

    Cons

    Bullhorn has lots of great tools out of the box so it is best to explore this before completing too much customization and automations. You may find better out of the box ways to do things versus spending money on customizations that you don't need or use after going live.

    Eugeniu
    Overall rating
    • Industry: Staffing & Recruiting
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Using it daily

    Reviewed on 18/11/2019

    Pros

    The functionality that helps me access from contacts - the LinkedIn page of the person.

    Cons

    I understand the complexity of the platform but it's slow for me to use

    Megan
    Overall rating
    • Industry: Staffing & Recruiting
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Disappointed - All Talk & No Follow Through

    Reviewed on 11/07/2020

    I rarely leave poor reviews. However; I was so thoroughly taken in with a software I want to share...

    I rarely leave poor reviews. However; I was so thoroughly taken in with a software I want to share my experience for future potential users.

    The customer service is great from the tech team- they get in touch with you quickly. However; I was often finding work arounds myself, or being advised work arounds instead of having issues resolved (example- The DPA/Non DPA issue- an excel spreadsheet can do this, yet a CRM cannot?)

    I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor- their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky.

    The product was oversold. For example; I was advised their 'merge docs' feature would allow me to bull data directly from the 'Overview', 'Work Histories' which later proved to be false.

    Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks.

    It's just a complete lack of regard, or care about individual customers once you've signed. There is no continuity of care & it's extremely disappointing for me as a customer, & their sales team who did a great job in the beginning.

    Pros

    - The ability to hashtag consultants, client contacts & candidates
    - The appearance is user friendly
    - The ability to customise individual views at the consultant level
    - The availability of training online
    - The ability to customise yourself without the help of the team.

    Cons

    - It's old & clunky with attempts to modernise its appearance & features.
    - The search uses boolean so consultants require training to know how to search, build lists & find candidates & contacts. EG, you write 'Bob' into search, & it won't appear but you'll add an asterisk & it will appear. If you had 'Bob Jane' in the first name, it also won't appear.
    - The filters don't work correctly. EG, we have 'DPA' & 'Non DPA' - BH did not have the ability to differentiate between the two using the filter, because they both said 'DPA'. We had to either change the terminology (which is industry standard in the medical field) or use the advanced search rather than the filters.
    - The updating of the custom fields is clunky & not intuitive. Adding in multiple job types was limited to 3 (i.e. salary, contract & temp - we have additional types)and each one required individual customizing (fair) which the played havoc if it didn't match up to the master file which overrode the other 3. EG, ALL custom fields were required on the master, and then you'll match up each in the individual job type as required. You'd then just include what was required in the individual job type.
    - The migration from our old CRM was poor. One Example- We ended up with thousands of files that were 'New South Wales' which got turned into 'New South Western Australiales. We were refused assistance in fixing this
    - It's slow to load
    - Clear your cache daily- or things will break
    - No ability to add locations.

    Alternatives Considered

    Salesforce Sales Cloud, Vincere and JobAdder

    Reasons for Choosing Bullhorn ATS & CRM

    I needed a full ATS, and SalesForce was too expensive to customise to work for me.

    Switched From

    Salesforce Sales Cloud

    Reasons for Switching to Bullhorn ATS & CRM

    The sales rep was on point, the price was reasonable and it appeared to check all the boxes to grow my business.
    Wyatt
    Wyatt
    Overall rating
    • Industry: Staffing & Recruiting
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Mostly good, with fixable needed improvements

    Reviewed on 08/06/2022

    It's been mostly positive. I've used TEKsystems' internal ATS and CRM, and I've used Greenhouse. As...

    It's been mostly positive. I've used TEKsystems' internal ATS and CRM, and I've used Greenhouse. As a staffing company, I don't think Greenhouse is the right tool. Bullhorn definitely hits the must-haves, but there are many ways it could improve that don't seem like asking too much.
    If my complaints with the product are just my lack of knowledge of the product offering, that would mean they could do a better job of teaching the best use-cases and practices of their product.

    Pros

    The 'Last People Contacted' is a very useful tab to have auto-loaded. Finding candidates can be difficult without it considering you need their number memorized, if they have a common name, or their profile name is different than the name you call them (Charles vs Chuck).
    The moving across stages from 'Connect' to 'Placement' is aesthetically pleasing and well designed.

    Cons

    Tracking which candidates are in play and submitted should be front and center on "My Dashboard". The cards available on "My Dashboard" are nearly all irrelevant to the recruiting lifecycle, making it fairly useless apart from "My Activity" if the admin sets some goals for you. Even the "Recruiting Manager" dashboard report is fairly useless as it only tracks candidates who's stage hasn't changed in 5 days. It is still important to track candidates within that 5 day timeframe so it should be easier to see that.
    The Last Note should show up on "Latest Comment" on the candidates profile page. There's often 'one-too-many-clicks' instances or journeys that should be trackable by a ML engine, or just customer surveys, and then make those changes to the product, introducing a one-click suggestion button, or just making those actions easier to find via the profile.

    Alex
    Alex
    Overall rating
    • Industry: Staffing & Recruiting
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Customer support is amazing

    Reviewed on 10/07/2023

    Pros

    It's generally super user-friendly. the ability to have multiple tabs open within the CRM. Being able to flag actions/comments to other team members. it allows the team to keep track of applicants and where they are in the process. Great and consistent customer support.

    Cons

    The searches are inaccurate - narrowing down candidates takes much more time than it should. No simple way to view all CV sends interviews and other bits of pipeline all on one page. The Dashboards aren't great.

    Showing 5 reviews of 1,070 Read all reviews

    Bullhorn ATS & CRM FAQs

    Below are some frequently asked questions for Bullhorn ATS & CRM.

    Bullhorn ATS & CRM offers the following pricing plans:

    • Starting from: US$99.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing varies and depends on the business' recruiting needs. Contact Bullhorn for further pricing information.

    Bullhorn ATS & CRM has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Bullhorn ATS & CRM supports the following languages:

    Dutch, English, French, German, Spanish

    Bullhorn ATS & CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Bullhorn ATS & CRM integrates with the following applications:

    Able by Bullhorn, Asurint, Broadbean, Checkr, CloudCall, Constant Contact, Daxtra, DiscoverOrg, ETZ Payments, Ebsta, Fuze, Gmail, Google Calendar, Google Workspace, Great Recruiters, HarQen, Indeed, InsightSquared, LinkedIn for Business, Meta for Business, Microsoft 365, Microsoft Outlook, Mya, Odro, QuickBooks Online Advanced, ScheduleFlex, Scout APM, Spark Hire, Starred, Stirista, Sugar Market, TenFold, TextUs, Textkernel, Twitter/X, VerticalResponse, Vonage Business Communications, Whatfix, Xref, Zapier, ZoomInfo Sales, interviewstream

    Bullhorn ATS & CRM offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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