--- description: Learn how SysAid can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for SysAid. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.co.uk/software/90863/sysaid Page: 1 / 22\ Next: [Next page](https://www.getapp.co.uk/software/90863/sysaid?page=2) > AI that gets IT work done, not just answers questions. SysAid resolves incidents, fulfills requests, and acts on its own. > > Verdict: Rated **4.5/5** by 523 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SysAid \*Run ITSM, ITAM, and ESM from one login, with SysAid's unified platform, so your team stops jumping between tools to close a single ticket. \*Watch incidents get classified, routed, and resolved automatically, with SysAid's AI-powered incident, problem, and change workflows. \*See every asset's full history, from purchase to retirement, with SysAid's Asset Lifecycle Management. \*Give HR, facilities, and finance the same fast, tracked service IT gets, with SysAid's Enterprise Service Management portal. \*Let end users resolve common issues themselves, in natural language, with SysAid's self-service portal and AI-powered Knowledge Base. \*See SLA compliance, ticket volume, and asset status at a glance, with SysAid's role-based, real-time dashboards. \*Connect your existing tech stack in minutes, with SysAid's 1,000+ integrations and open API. \*Roll out across every site and team, with SysAid's no-code, configurable workflows built to scale with you. Keep your service desk running for every team in every time zone, with \*SysAid's cloud-based platform and continuous uptime. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 523 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 33 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Availability Management - Bandwidth Monitoring - Barcode/Ticket Scanning ## Integrations (28 total) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Ai Contact Center - GPS Fleet Tracking Software - Harvest - Hopem Property Management Software - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - New Relic ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) - [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software) - [Issue Tracking Software](https://www.getapp.co.uk/directory/580/issue-tracking/software) - [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews) 2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3486 reviews) 3. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.6/5 (803 reviews) 4. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "Great ITSM platform with great capabilities" — 4.0/5 > **Lillian** | *28 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful. > > **Cons**: There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports. > > SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services. ----- ### "Cephas with Sysaid so Far" — 4.0/5 > **Cephas** | *24 March 2026* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: The ease of use. Being certified in ITIL v4 foundation, using sysaid to manage users' requests and incidents logs makes service management easier. Also, it helps me track the area in which the users need more trainings, and it has helped my team to develop solutions to address their needs. > > **Cons**: Sometimes, I think of a kind of automation to handle multiple requests related to the same incident. For example, there is a temporary service failure and multiple users have logged complaints about it. There should be a feature to close all of the tickets relating to that same incident immediately the incident is resolved, rather than going to close the tickets one after the other. > > My overall experience with sysaid can be summarized into speedy and effective service management tool for handling users' compliant and better service delivery. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 April 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Cons**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "Simple and Effective Ticket Management" — 5.0/5 > **Christopher** | *19 March 2026* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: I like that Sysaid is very easy to use and makes logging, tracking, and updating tickets straightforward. The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support. > > **Cons**: Occasionally, the platform can be slow to load or respond especially during busy periods. This can make navigating tickets or updating details slightly frustrating. > > Overall, my experience has been good. Sysaid is easy to use, and it makes raising, tracking, and managing tickets straightforward. A few areas could be smoother, but it works well for everyday IT support tasks. ----- ### "Efficient for Ticket Handling but Needs a Smoother User Experience" — 4.0/5 > **PRINCESS** | *31 March 2026* | Banking | Recommendation rating: 6.0/10 > > **Pros**: SysAid makes ticket management easier and more organized, thanks to its automation and efficient routing features. It also provides useful insights into recurring issues, helping us understand patterns and improve our IT processes. Its integrated ITSM modules make incident handling and collaboration across teams smoother. > > **Cons**: Some features require more technical know‑how, especially during configuration or workflow setup. The interface can feel a bit outdated and clunky, making navigation less smooth. There are occasional performance issues and small bugs, which can slow things down during busy times. > > Overall, SysAid has been a reliable ITSM tool that helps us stay organized and resolve issues faster. Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features. ----- Page: 1 / 22\ Next: [Next page](https://www.getapp.co.uk/software/90863/sysaid?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/90863/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data