SysAid
About SysAid
SysAid is the most advanced AI-powered IT Service Management platform in the market, SysAid Copilot bakes generative AI into every aspect of service management, enabling admins to deliver exceptional service, faster and more accurately, while giving employees a conversational service experience – allowing them to get back into their flow of work, faster.
SysAid puts AI front and center in the organization's service delivery while focusing on the following:
Improved MTTR – with the help they need at their fingertips, employees can get the help they need much faster, and admins too can help resolve complex issues, faster.
Improved CSAT – the intuitive interface and conversational self-serve experience enables the delivery of exceptional self-service, at any time, through the channels employees are comfortable working in. Which translates into improved employee satisfaction (CSAT) scores.
Improved productivity and efficiency – IT admins and service management leaders are freed up to focus on strategic tasks and projects, and employees are freed up from waiting for a response and can continue their flow of work. Improving both productivity and efficiency throughout the organization.
Pricing starting from:
US$79.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of SysAid
SysAid puts AI front and center in the organization's service delivery while focusing on the following:
Improved MTTR – with the help they need at their fingertips, employees can get the help they need much faster, and admins too can help resolve complex issues, faster.
Improved CSAT – the intuitive interface and conversational self-serve experience enables the delivery of exceptional self-service, at any time, through the channels employees are comfortable working in. Which translates into improved employee satisfaction (CSAT) scores.
Improved productivity and efficiency – IT admins and service management leaders are freed up to focus on strategic tasks and projects, and employees are freed up from waiting for a response and can continue their flow of work. Improving both productivity and efficiency throughout the organization.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$79.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of SysAid: 123
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Reviews
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great ITSM platform with great capabilities
Reviewed on 28/08/2023
SysAid is the answer to the issue of manual customer management. We utilize it for contract and...
SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services.
Pros
The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful.
Cons
There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SysAid a highly recommended option
Reviewed on 15/12/2023
For me, of all the software I have used, it has been one of the best, it can be generated, managed...
For me, of all the software I have used, it has been one of the best, it can be generated, managed in a fast and simple way.
Pros
It is one of the most user-friendly tools I know, its performance is optimal and it covers most of our company's needs.
Cons
There is almost nothing much to say about the cons, since there are very few faults or missing elements that can be found, perhaps one of the problems is the remote connection, which is very slow.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Does the basics
Reviewed on 27/10/2023
It works better than some other ticket systems I've used in the past, but it also works worse than...
It works better than some other ticket systems I've used in the past, but it also works worse than others. I'd put in the middle of the road for Ticketing Systems.
Pros
SysAid is easy to use and easy to integrate.
Cons
There is definitely some aspects missing, like the ability to merge tickets. Often times an widespread issue occurs and 30 tickets come in. Tickets have to be deleted or closed, which inflates ticket volume.
Alternatives Considered
Spiceworks Cloud Help DeskReasons for Switching to SysAid
Better support level- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Useful Helpdesk Tool
Reviewed on 20/10/2024
The system is a good all rounder and easy to customise, the Sysaid support team are quick to...
The system is a good all rounder and easy to customise, the Sysaid support team are quick to respond and have always been very helpful in resolving queries. The AI now available in Sysaid combined with Sysaid Spaces shows the team are always looking to invest and improve their product
Pros
Simple to create email rules to improve ticket management, for example the system can pick up on certain text within a logged ticket, it can then update category codes and assign certain templates to certain teams, this saves time and improves efficiency, sending certain tickets to the right people as soon as the ticket is logged.
The availability of work flows saving repetition of manual tasks and time for the Helpdesk to complete.
Sysaid can link with AD ensuring contacts are up to date and accurate, previously adding contacts was a manual task
Cons
The user interface is slightly dated, to review multiple messages in a ticket, you have to click on each e-mail to review the comms, this can be laborious.
The ability to have multiple reports of your choosing on 1 single cluster report is not available
- Industry: Banking
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My review of SysAid
Reviewed on 13/09/2024
My experience with SysAid so far is great. The integration with teams makes it more flexible and...
My experience with SysAid so far is great. The integration with teams makes it more flexible and user friendly.
Pros
It is user friendly and not to expensive to get a license.
Cons
It happens that it has downtimes.
But that is quickly handled but the team .
SysAid FAQs
Below are some frequently asked questions for SysAid.Q. What type of pricing plans does SysAid offer?
SysAid offers the following pricing plans:
- Starting from: US$79.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management.
Q. Who are the typical users of SysAid?
SysAid has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SysAid support?
SysAid supports the following languages:
Chinese, English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish
Q. Does SysAid support mobile devices?
SysAid supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SysAid integrate with?
SysAid integrates with the following applications:
Docusign, Google Workspace, Jira, Microsoft 365, Microsoft 365 License Optimization, Microsoft Power BI, Microsoft Teams, Nagios XI, Office 365 Document Management, Okta, OneLogin, Qlik Sense, Slack, TeamViewer Remote, Trello, Zapier
Q. What level of support does SysAid offer?
SysAid offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for SysAid.
- Help Desk Software
- ITSM Tools
- IT Asset Management Software
- Workflow Management Software
- Server Monitoring Tools
- Service Desk Software
- Remote Support Software
- Issue Tracking Software
- Knowledge Management Software
- IT Management Software
- Knowledge Base Software
- IT Service Software
- IT Ticketing Systems Software
