--- description: Learn how 3CLogic can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for 3CLogic. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: 3CLogic Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [3CLogic](/software/90943/3clogic-cloud-contact-center-software) # 3CLogic Canonical: https://www.getapp.co.uk/software/90943/3clogic-cloud-contact-center-software Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/90943/3clogic-cloud-contact-center-software?page=2) > 3CLogic is a leading cloud contact center platform providing advanced and scalable speech-enabled (IVR, ACD, CTI, Click to Call, Screen Pop, Speech Analytics, Reporting) offerings for leading CRMs, including ServiceNow, SAP, and Salesforce for global enterprises and customer service teams. > > Verdict: Rated **4.3/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of 3CLogic Leverage CRM or Customer Service Management data to drive intelligent and dynamic customer journeys or interactions with 3CLogic’s advanced IVR to enable better customer experiences and increase CSAT scores. Manage all your inbound and outbound engagements with 3CLogic’s contact center platform complete with ACD, predictive dialing, SMS, Text-to-Speech, voicemail, silent monitoring \& whisper tools, call and screen transfers, and more. Transcribe call recordings and, apply 3CLogic speech analysis tools to analyze engagements for sentiment and customer satisfaction to trigger CRM workflows, enabling proactive customer service and trigger better issue resolution. Leverage your existing on-premise system (Cisco, Avaya, or Genesys), while enabling a complete cloud contact center offering with your CRM or system of record, or simply enjoy a fully hosted call center platform on the 3CLogic AWS cloud. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 49 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 3CLogic - **Location**: Rockville, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$115.00 - **Pricing Details**: Available on demand. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Costa Rica, Croatia, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, India, Ireland, Italy, Japan and 13 more ## Features - AI Copilot - API - Access Controls/Permissions - Account Alerts - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition ## Integrations (13 total) - SAP Sales Cloud - SAP Service Cloud - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - ServiceNow Customer Service Management - ServiceNow Field Service Management - ServiceNow Financial Services Operations - ServiceNow HR Service Delivery - ServiceNow IT Service Management - ServiceNow Orchestration - Verint Workforce Management - Workforce Optimization (WFO) ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software) - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software) - [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software) ## Alternatives 1. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (984 reviews) 2. [CloudTalk](https://www.getapp.co.uk/software/114835/cloudtalk) — 4.4/5 (268 reviews) 3. [Five9](https://www.getapp.co.uk/software/91276/five9) — 4.2/5 (481 reviews) 4. [Genesys Cloud CX](https://www.getapp.co.uk/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 5. [CXone Mpower](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) ## Reviews ### "3CLogic Cloud Service" — 5.0/5 > **James** | *26 December 2012* > > **Pros**: The best allround support team that I ever worked with.. They resolve the issue on the call or tell me if it is possible or not.. Almost all the features that you require to run your call center are available and delivered from the cloud. > > **Cons**: Product is fairly complex and you would need the support teams help for setting up your call center.. > > If you are 1 seater or 2 seater, forget about 3CLogic. If you are a seasoned call center manager or new to call center field with fairly complex integrations, lot of agents and call center efficiency is key for survival, give a call to 3C and see how easy they make your call center hum (or ring).. You do not need to have an IT person in-house to complete the integrations whick is why I love 3CLogic product/service.. ----- ### "Customer Service Makes All the Difference" — 4.0/5 > **Mike** | *1 July 2014* > > We switched to 3C Logic more than a year ago - previously we used Five9. From a price standpoint, there wasn't a huge difference. We also lost a few features we really liked about Five9. But form a customer service and reliability standpoint, 3C Logic is far superior. We had frequent outages, jitter and packet loss with Five9. We also had to talk to hard-to-understand customer service reps located on the other side of the world. With 3C Logic, our support reps are both responsive and located right here on the East coast. Having a support team who can help us configure campaigns, troubleshoot performance issues, and guide us in best practices has made all the difference for our call center. I highly recommend 3C Logic for flexible, reliable and affordable call center solutions. ----- ### "Review" — 3.0/5 > **Blanca** | *22 February 2017* | Recommendation rating: 5.0/10 > > **Pros**: Easy to use from a frontline perspective > > **Cons**: Not compatible with Mac Tutorial is not user-friendly > > Overall, the product is satisfactory. The reporting information available allows us to run an efficient business. ----- ### "3CLogic is an excellent dialing platform" — 4.5/5 > **Laura** | *23 October 2014* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well. The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too. They are responsive and knowledgeable. 3CLogic is affordable, too. > > **Cons**: Their user manual leaves a lot to be desired. It tells you how to configure settings on the administrative backend but doesn't necessarily tell you what those settings do or why. I get the best information directly from the tech support staff. ----- ### "Left SalesDialers for 3CLogic" — 5.0/5 > **Tom** | *20 August 2014* > > Our previous dialer was very limited in its ability but was a step up from hand dialing. The service was not great and a couple of times a month the whole system would crash and all they could tell us was they were working on it. We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system it self is reliable and keeps our telemarketers on the phones for the whole day, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/90943/3clogic-cloud-contact-center-software?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/90943/3clogic-cloud-contact-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data