--- description: Learn how Medallia Experience Cloud can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Medallia Experience Cloud. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Medallia Experience Cloud Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/204/customer-loyalty/software) > [Medallia Experience Cloud](/software/90979/medallia-enterprise) # Medallia Experience Cloud Canonical: https://www.getapp.co.uk/software/90979/medallia-enterprise Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/90979/medallia-enterprise?page=2) > Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 33 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Medallia - **Location**: San Francisco, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$5.00 - **Pricing Details**: Contact Medallia for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Brazil, Canada, Chile, Colombia, Ecuador, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Mexico, New Zealand, Poland, Singapore, Spain and 3 more ## Features - 360 Degree Feedback - API - Action Management - Activity Dashboard - Anonymous Feedback - Benchmarking - CRM - Chat/Messaging - Collaboration Tools - Communication Management - Complaint Monitoring - Customer Profiles - Customer Segmentation - Customer Surveys - Customisable Reports - Customisable Templates - Dashboard - Data Analysis Tools - Data Import/Export - Data Visualisation ## Integrations (15 total) - Contentsquare - Fullstory - Google Maps - Jira - Lockdown & Crisis Communication Platform - Marketo Engage - Medallia Digital Experience Analytics - Quantum Metric - Salesforce Sales Cloud - ServiceNow - Slack - Tableau - Twilio - Workplace from Meta - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Customer Loyalty Software](https://www.getapp.co.uk/directory/204/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.getapp.co.uk/directory/204/customer-loyalty/software) - [Review Management Software](https://www.getapp.co.uk/directory/575/feedback-and-reviews-management/software) - [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software) - [Survey Software](https://www.getapp.co.uk/directory/234/survey/software) - [Employee Engagement Software](https://www.getapp.co.uk/directory/715/employee-engagement/software) ## Alternatives 1. [Jotform](https://www.getapp.co.uk/software/10191/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://www.getapp.co.uk/software/91581/typeform) — 4.7/5 (945 reviews) 3. [SurveySparrow](https://www.getapp.co.uk/software/111349/surveysparrow) — 4.4/5 (121 reviews) 4. [UmfrageOnline](https://www.getapp.co.uk/software/131259/enquetes-maken) — 4.6/5 (1553 reviews) 5. [Google Forms](https://www.getapp.co.uk/software/112857/google-forms) — 4.7/5 (11363 reviews) ## Reviews ### "It is a great tool to hear what our members needs, still learning all the features that are offered." — 4.0/5 > **Verified Reviewer** | *28 November 2017* | Performing Arts | Recommendation rating: 9.0/10 > > **Pros**: The Reps are amazing and so helpful\! There are a lot of functions built into Medallia. My company and I are working to learn everything it can do and show us. They break down a lot of data and really show us how to analyze what is happening in our clubs. > > We collect a lot of insights and data from our members using this. ----- ### "Good window into customers experience" — 5.0/5 > **Travis** | *10 July 2021* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: I like that the software gives customers the ability to provide not only a numerical rating system, but also a chance to put their experience into words. > > **Cons**: I feel like the surveys can be a little too vague sometimes, making it difficult to accurately describe the events of their visit pertaining directly to my performance. > > The viewing of customers input is fast, simple, and always helpful. ----- ### "Service agent reviews" — 4.0/5 > **Patricia** | *12 April 2019* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: I am able to sort survey responses according to user and identify areas of excellence \& improvement opportunities. I like the function to respond with a customized thank you email. > > **Cons**: Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience. ----- ### "Medallia helps you know and respond to your customers" — 4.0/5 > **Rita** | *22 April 2021* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: It is simple to learn, has many features that are able to be customized. It gives quick snapshots of satisfaction scores as well as deeper dives into trends of our business. > > **Cons**: You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark. > > We look at how we are doing all across many social media platforms with this software, which saves time. We discuss as a team what opportunities we can control based on responses, and make action plans to address them. It has good reminder icons to help us respond in a timely manner to positive and negative reviews. ----- ### "Simple Tool Great Results" — 5.0/5 > **Samuel** | *12 September 2019* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: It's really easy for users to request feedback from customers. The format is for the most part fool proof and self explanatory. > > **Cons**: We've come across issues with having completed reviews feeding into our website. We've been having integration challenges for some time. > > For a lot of industries, return on feedback is difficult. This tool has helped us increase that return. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/90979/medallia-enterprise?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/90979/medallia-enterprise) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data