Mindbody
About Mindbody
Mindbody is an all-in-one software solution for businesses within the fitness and wellness industry. The platform offers tools for client scheduling, employee management, marketing, payment processing, online booking, and more. Businesses such as fitness clubs, yoga studios, salons, and spas can manage availability, accept online bookings, check-in clients, and more from the Mindbody app. The platform helps businesses keep track of each employees' schedule and plan days accordingly.
New clients can find businesses using the Mindbody Connect app, and book services online through the app. Once a new client becomes a loyal regular, businesses can set up recurring billing and even have them join automated referral programs, to give them an incentive to invite friends.
Businesses can review and track key metrics within the Mindbody software, including revenue, sales, attendance, and client retention. This data can then be used to plan and execute marketing campaigns, bringing inactive clients back in with automated emails and text messages.
In order to aid with branding, businesses can even create a completely tailored mobile app with custom branding, so that clients receive the same familiar experience on their phones.
Key benefits of Mindbody
• Online booking: Give clients a way to sign up for their next visit on their own. Clients can see availability and choose what works best for them.
• Point of sale: Process every purchase easily, including retail, classes or appointments, workshops or memberships, gift cards and more. Every purchase is logged on the client’s profile for easy reference later.
• Staff management: Get the whole schedule into one place, and give every staff member a login so it’s always accessible from their laptop or phone. Take care of payroll in minutes, too.
• Reports: Analyze the numbers that matter most, from attendance and revenue to retention and membership growth. Every interaction with clients adds to historical data, so users get a comprehensive picture of their business as time goes on.
• Client tools: Store everything in a simple client profile, and refer back to it quickly whenever that client comes in. Users can save notes, check their purchase and visit history, and see their payment status.
• Marketing tools: Get the word out easily with automated promotion tools. Pull lists from client profiles, set up promo codes, combine services into discount packages, and track the success of everything.
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Reviews
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- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
awesome software to fulfill your needs!
Reviewed on 15/06/2024
Overall, I love how this software helps me and our company on our needs.
Overall, I love how this software helps me and our company on our needs.
Pros
finding about beauty needs can all see in this software. It is easy to use, can customize, and consists a lot of great features.
Cons
I’m just disappointed on its customer services. it takes a long time to take action.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
We love Mindbody
Reviewed on 27/02/2025
overral its been pretty good and most of the customer support is really helpful
overral its been pretty good and most of the customer support is really helpful
Pros
great for marketing. I really enjoy their templates to use for email campaigns where i just need to change some stuff around.
Cons
has some technical problems. Some of their customer support aren't too helpful
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
MB Review 2.25.25
Reviewed on 25/02/2025
Have mostly been good with overall customer support. There are some bugs in the system. It does...
Have mostly been good with overall customer support. There are some bugs in the system. It does have a nice scheduler but then doing all of other aspects of that are very difficult. Just not as great for clinic settings. I like it personally for gym type situations
Pros
It has easy scheduling, apps are easy to use.
Cons
Very hard to set up appointment types and get them so everyone can see them. Very difficult to sell product out of. It may be okay for gyms, but not great for clinic settings
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do NOT get this CRM, there are MANY better ones that actually care about you and your business
Reviewed on 21/12/2024
Overall I had a very displeased and disappointed experience
Overall I had a very displeased and disappointed experience
Pros
I always had a problem with how it was sold to me. There was no new customers coming from them and their marketing platform, also, it is extremely complicated to set up your pricing and processes for charging customers. When you need to change something or personalize it, its a pain.
Cons
Their customer service is trash. I was never listened to about my concerns or needs.
Alternatives Considered
Exercise.comReasons for Switching to Mindbody
Because I thought it would be better but the features were terrible compared to every other software I was going for before.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One login multiple benefits. Fitness with a professional CRM behind it.
Reviewed on 12/03/2025
I've had no issues logging in and password changes also swift. Building a portfolio of studios...
I've had no issues logging in and password changes also swift. Building a portfolio of studios where I work and being able to use one login at all of them is super helpful and saves time.
Pros
I like the professional layout and ease of information at my fingertips when i log into one of the 25 studios I work at. Reports including personal review of my service and totals of clients visits, satisfaction and great CRM intuitivity.
Cons
I would love one account in my email that lists all the locations I work at for ease of log in especially when working two different studios in one day.
The web version is okay but the mobile version can be laborious.
Mindbody FAQs
Below are some frequently asked questions for Mindbody.Q. What type of pricing plans does Mindbody offer?
Mindbody offers the following pricing plans:
- Starting from: £109.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Mindbody?
Mindbody has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Mindbody support?
Mindbody supports the following languages:
English
Q. Does Mindbody support mobile devices?
Mindbody supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Mindbody integrate with?
Mindbody integrates with the following applications:
ABC Trainerize, ActiveCampaign, Constant Contact, Emma by Marigold, Google Analytics 360, Google Calendar, Grow, Meta for Business, Perkville, Xero
Q. What level of support does Mindbody offer?
Mindbody offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
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Online Booking Systems
