
About Kaseya VSA
Kaseya VSA is the ultimate solution for managing and automating your IT environment to help you live up to the challenge. With VSA, IT professionals can improve service delivery and increase IT efficiency. With flexible payment terms, optional configurations, multiple domain capabilities, cloud-based and on-premise, IT organizations of all sizes can experience the benefits of enterprise-class IT management.
VSA also offers some of the most powerful solutions in RMM, ready built with the tools you'll need to run a successful IT organization. VSA comes equipped with Remote Control, Patch Management, Auditing, Monitoring, AV/AM, and Backup. All wrapped around a powerful automation engine to save you time and money.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Key benefits of Kaseya VSA
Continue your transition to a modern MSP or IT Department leveraging the Kaseya VSA platform. With VSA you'll be able to provide an increased level of service, improved efficiency, and ultimately improve the bottom as an IT organization. Take Kaseya VSA out for a spin with our Free Trial, see for yourself how VSA can change your IT organization.
Business size
Deployment
- Cloud-based
- On-premise
Countries available
Australia, Canada, Germany, United Kingdom, Ireland, India, Mexico, Netherlands, New Zealand, Singapore, United States, South Africa and 7 others
Supported Languages
Dutch, English, French, German
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
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Features
Total features of Kaseya VSA: 107
Alternatives
ConnectWise Control

ConnectWise Manage

SolarWinds Service Desk

Zoho CRM

Reviews
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- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 25/01/2019
I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel...
I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.
Kaseya is a must for your business. They can scale with you as you grow your business too.
Pros
Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.
Cons
The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
increasing helpdesk staff productivity
Reviewed on 01/11/2019
-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active...
-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically
Pros
Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market
we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES
related to "Service Management Maturity model"
thanks to Kaseya we achieved
1. Analyze trends
2. Set thresholds
3. Predict problems
4. measure applications availability
5. Automate (highly appreciable when you handle hundreds of devices)
6. Mature Problem Configuration, change, asset and performance management
7. Increase Security in multiple layers
8. Manage the entire Windows updates process
9. Remote Control
10. Compliance and audit Reports
Cons
unfortunately using kaseya core modules, it is not stronger to manage network devices
Alternatives Considered
ConnectWise ControlReasons for Switching to Kaseya VSA
integration with internal and third party products- Industry: Real Estate
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A powerful engine marred by lazy, ongoing GUI problems
Reviewed on 10/05/2019
We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly...
We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.
Pros
Many powerful modules:
- I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete
- Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here
- LiveConnect is smooth and fast and provides a wealth of tools
- Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization
Cons
Persistent, unfixed, obvious GUI issues spanning years and years after being reported:
- screens not refreshing;
- inconsistent filtering;
- misleading word choices in scheduling boxes;
- selecting multiple is a chore;
- "View" is powerful to *use* but clumsy and unwieldy to *manage/administer*
The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up.
Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta).
Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault).
- Industry: Information Technology & Services
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid RMM
Reviewed on 23/07/2019
Pros
Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.
Cons
Nothing much except the price is a bit steep but I guess you have to pay for solid software.
- Industry: Information Technology & Services
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Kaseya VSA Review
Reviewed on 23/07/2019
Good overall experience although my service desk have had confidence knocked in the product with...
Good overall experience although my service desk have had confidence knocked in the product with recent outages.
Pros
Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.
Cons
At times, not user friendly and hard to navigate.
Reasons for Choosing Kaseya VSA
Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.Reasons for Switching to Kaseya VSA
PriceKaseya VSA FAQs
Below are some frequently asked questions for Kaseya VSA.Q. What type of pricing plans does Kaseya VSA offer?
Kaseya VSA offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.
Q. Who are the typical users of Kaseya VSA?
Kaseya VSA has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Kaseya VSA support?
Kaseya VSA supports the following languages:
Dutch, English, French, German
Q. Does Kaseya VSA support mobile devices?
Kaseya VSA supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kaseya VSA integrate with?
Kaseya VSA integrates with the following applications:
Accelo, Acronis Cyber Backup, Addigy, Autotask PSA, BVoIP, Bitdefender GravityZone, Bitium, Cherwell Service Management, Cisco, CloudRadial, ConnectWise Manage, Cortado MDM, Cronofy, Jira, Narmada, PROMYS, PagerDuty, QuickBooks Online Advanced, QuoteWerks, Simplesat, SmileBack, ThreatLocker, Tigerpaw Software, Trend Micro, Webroot Business Endpoint Protection, Xero, Zendesk
Q. What level of support does Kaseya VSA offer?
Kaseya VSA offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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