ConnectWise Automate
About ConnectWise Automate
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.
Key benefits of ConnectWise Automate
Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!
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Reviews
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- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The most advanced MSP RMM to grow your business off of.
Reviewed on 13/03/2018
Exceptional insight into thousands of machines in an aggregate fashion. It would be impossible to...
Exceptional insight into thousands of machines in an aggregate fashion. It would be impossible to offer some of the services that we do, without this product.
Pros
This product has a uniquely limitless capacity for growing the operational process of managing computer systems. Great out of the box monitors and functionality. Unparalleled remote control. Large user community and expansive plugin ecosystem.
Cons
QA is is lacking on new releases. Support takes a long time, with the exception of down situations. Slow release cycles. Lots of legacy functionality that is deprecated litters the product. Exceptionally slow at times.
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I used this product all the time
Reviewed on 12/02/2018
It makes managing thousands of machines easy.
It makes managing thousands of machines easy.
Pros
It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance.
It is very fast when remote controlling other computers
The scripting engine is very powerful
It pulls a huge amount of data
It is very customizable
Cons
It can be a little complex for new users
The integration with Connectwise: Manage can cause some issues with ticket entries
Customizing it for your needs can be time consuming
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- Industry: Information Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Unreliable
Reviewed on 13/02/2023
It was given as a remote tool and to show how many systems the outsourced IT group could charge us...
It was given as a remote tool and to show how many systems the outsourced IT group could charge us for, but totally unreliable as a tool.
Pros
It was included in the costs of outsourced IT
Cons
It hardly would connect and allow me to work with systems when it was most ciritical
- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Improved ROI on Manged services by 35% in first 3 years.
Reviewed on 22/02/2018
We have changed our business model based on this software and increased ROI on all services by 35 %...
We have changed our business model based on this software and increased ROI on all services by 35 % in less then 3 years.
Pros
Once setup it does what it does well.
Very few issue after setup and config.
Gives a wealth of information on devices managed.
Cons
Can be a burden to setup and config
Takes a good amount of training to really use it well
Being good a scripting is a must
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great option for the managed services firm
Reviewed on 08/03/2018
Pros
It does a lot of things and helps us keep tabs on hundreds of clients. Remote access, patch management, remote diagnostics, integration with ConnectWise PSA and a host of other third party products.
Cons
Setup time can be cumbersome and some of the advanced features you really need to work with a lot in order to become a master at it.
ConnectWise Automate FAQs
Below are some frequently asked questions for ConnectWise Automate.Q. What type of pricing plans does ConnectWise Automate offer?
ConnectWise Automate offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact ConnectWise directly for a custom pricing quote.
Q. Who are the typical users of ConnectWise Automate?
ConnectWise Automate has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ConnectWise Automate support?
ConnectWise Automate supports the following languages:
English
Q. Does ConnectWise Automate support mobile devices?
ConnectWise Automate supports the following devices:
Q. What other apps does ConnectWise Automate integrate with?
ConnectWise Automate integrates with the following applications:
Acronis Cyber Backup, Auvik, ConnectWise PSA, ConnectWise ScreenConnect, Webroot Business Endpoint Protection
Q. What level of support does ConnectWise Automate offer?
ConnectWise Automate offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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