About ConnectWise Automate
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.
- Free Trial
- Free Version
- Subscription
Key benefits of ConnectWise Automate
Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!
Devices
Business size
Markets
Supported Languages
- Free Trial
- Free Version
- Subscription
Images
Features
Total features of ConnectWise Automate: 119
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Alerts / Escalation
- Alerts/Notifications
- Anti Virus
- Archiving & Retention
- Asset Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Backup and Recovery
- Bandwidth Monitoring
- Baseline Manager
- Behaviour-Based Acceleration
- CPU Monitoring
- Capacity Management
- Categorisation/Grouping
- Client Management
- Client Portal
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Credential Management
- Cross Reference System
- Customer History
- Customisable Branding
- Customisable Reports
- Customizable Fields
- Customization
- Dashboard
- Data Management
- Data Migration
- Deployment Management
- Desktop Virtualisation
- Device Auto Discovery
- Diagnostic Testing
- Disaster Recovery
- Drag & Drop
- Email Monitoring
- Endpoint Management
- Event Logs
- Event Triggered Actions
- Exceptions Management
- For MSPs
- IP Address Monitoring
- IT Asset Management
- Import/Export Data
- Incident Management
- Internet Usage Monitoring
- Intrusion Detection System
- Inventory Management
- Issue Auditing
- Issue Management
- License Management
- Live Chat
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Monitoring
- Multi-Platform
- Multi-User Collaboration
- Network Analysis
- Network Monitoring
- Network Wide Management
- Password Management
- Patch Management
- Performance Management
- Policy Management
- Power Management
- Predictive Analytics
- Prioritisation
- Procurement Management
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-time Alerts
- Real-time Updates
- Recurring Tasks
- Release Management
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Sarbanes-Oxley Compliance
- Scheduled / Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Server Monitoring
- Service Catalogue
- Service Level Agreement (SLA) Management
- Service Reporting
- Software Management
- Status Tracking
- Summary Reports
- Supplier Management
- Synchronisation Scheduling
- Task Scheduling
- Threat Response
- Ticket Management
- Uptime Reporting
- Usage Tracking/Analytics
- VPN
- Version Control
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
Alternatives
Pulseway
Kaseya VSA
RMM
Atera
Reviews
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- Industry: Information Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
By far the best RMM in the network of RMM
Reviewed on 05/05/2020
Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is...
Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is a very robust system that can do way more than we even have the knowledge or time to make happen. Very happy with the software itself.
Pros
The best part about Connectwise Automate is the amount of power that it has. We are able to deploy auto run scrips on our very critical infrastructure. The systems are always monitored for down time and automate sends out an alert any time there is an issue. The control console is easy to use and even non-technical users are able to remote into our customer's systems to see what they need. Scripting is robust to say the least.
Cons
Ticketing is a challenge in this platform. It is included, but isn't a very customer friendly interface to work in. Tech support is a challenge to contact and they don't consider much an emergency for support purposes. Being cloud managed, we find that it is slow for time to time and requires a bit more patients than we would prefer. The management console is not Mac OS supported, so using this in an Apple environment can be challenging. You are limited to the web version and it's functions are limited.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Connectwise Automate
Reviewed on 11/12/2019
We are using Connectwise Automate for taking care of customers on a managed service contract.
We are using Connectwise Automate for taking care of customers on a managed service contract.
Pros
There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.
Cons
Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
ConnectWise Automate - box of LEGO with no instructions
Reviewed on 05/03/2021
Pros
ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease.
The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to perform automation tasks.
Cons
ConnectWise has yet to realized the world is moving to the cloud. Monitoring servers is no longer important, cloud services are.
There is no cloud awareness in the system, which is going to force partners to pilot to other systems.
- Industry: Airlines/Aviation
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Should be call "Connectwise Autodraft"
Reviewed on 01/04/2020
The business is a con. They tell you they have a "guarantee" which they make impossible to obtain....
The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.
Pros
The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.
Cons
It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Connectwise Automate
Reviewed on 19/03/2021
Connectwise Automate has great customer support as well as an amazing slack group of other sys...
Connectwise Automate has great customer support as well as an amazing slack group of other sys admins and developers that are more than willing to help out others and get them going on the right track. I have loved using Automate and I don't think I will ever use anything else.
Pros
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Cons
The implementation can be very dry but just hang in there as it is all worth it.
ConnectWise Automate FAQs
Below are some frequently asked questions for ConnectWise Automate.Q. What type of pricing plans does ConnectWise Automate offer?
ConnectWise Automate offers the following pricing plans:
- Starting from:
- Pricing model: Free, Subscription
- Free Trial: Available
Contact ConnectWise Automate directly for a custom pricing quote.
Q. What are the main features of ConnectWise Automate?
We do not have any information about ConnectWise Automate features
Q. Who are the typical users of ConnectWise Automate?
ConnectWise Automate has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does ConnectWise Automate support?
ConnectWise Automate supports the following languages:
English
Q. Does ConnectWise Automate support mobile devices?
ConnectWise Automate supports the following devices:
Q. What other apps does ConnectWise Automate integrate with?
ConnectWise Automate integrates with the following applications:
Acronis Cyber Backup Cloud, Auvik, ConnectWise Control, ConnectWise Manage, SecureAnywhere
Q. What level of support does ConnectWise Automate offer?
ConnectWise Automate offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for ConnectWise Automate.
- Data Centre Management Software
- IT Asset Management Software
- Network Monitoring Tools
- Backup Software
- Remote Support Software
- Mobile Device Management Software
- MSP Software
- Server Management Software
- Virtualisation Software
- IT, Server & Network Monitoring Tools
- Computer Security Software
- IT Management Software
- IT Service Software
- Patch Management Software
- Network Security Software
- RMM Software
