About ConnectWise Automate

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

Key benefits of ConnectWise Automate

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, United States

Supported Languages

English

Images

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Features

Total features of ConnectWise Automate: 119

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Behaviour-Based Acceleration
  • CPU Monitoring
  • Capacity Management
  • Categorisation/Grouping
  • Client Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Cross Reference System
  • Customer History
  • Customisable Branding
  • Customisable Reports
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Management
  • Data Migration
  • Deployment Management
  • Desktop Virtualisation
  • Device Auto Discovery
  • Diagnostic Testing
  • Disaster Recovery
  • Drag & Drop
  • Email Monitoring
  • Endpoint Management
  • Event Logs
  • Event Triggered Actions
  • Exceptions Management
  • For MSPs
  • IP Address Monitoring
  • IT Asset Management
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Performance Management
  • Policy Management
  • Power Management
  • Predictive Analytics
  • Prioritisation
  • Procurement Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Recurring Tasks
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Software Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Synchronisation Scheduling
  • Task Scheduling
  • Threat Response
  • Ticket Management
  • Uptime Reporting
  • Usage Tracking/Analytics
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting

Alternatives

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Kaseya VSA

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#2 Alternative to ConnectWise Automate
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department...

RMM

4.4
#3 Alternative to ConnectWise Automate
N-able RMM is a remote monitoring and management platform designed to make managing, maintaining, and protecting IT...

Atera

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#4 Alternative to ConnectWise Automate
Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much...

Reviews

Overall rating

4.2 /5
(105)
Value for Money
3.8/5
Features
4.3/5
Ease of Use
3.5/5
Customer Support
3.7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 105
James B.
Overall rating
  • Industry: Information Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

By far the best RMM in the network of RMM

Reviewed on 05/05/2020

Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is...

Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is a very robust system that can do way more than we even have the knowledge or time to make happen. Very happy with the software itself.

Pros

The best part about Connectwise Automate is the amount of power that it has. We are able to deploy auto run scrips on our very critical infrastructure. The systems are always monitored for down time and automate sends out an alert any time there is an issue. The control console is easy to use and even non-technical users are able to remote into our customer's systems to see what they need. Scripting is robust to say the least.

Cons

Ticketing is a challenge in this platform. It is included, but isn't a very customer friendly interface to work in. Tech support is a challenge to contact and they don't consider much an emergency for support purposes. Being cloud managed, we find that it is slow for time to time and requires a bit more patients than we would prefer. The management console is not Mac OS supported, so using this in an Apple environment can be challenging. You are limited to the web version and it's functions are limited.

Daren A.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Connectwise Automate

Reviewed on 11/12/2019

We are using Connectwise Automate for taking care of customers on a managed service contract.

We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Andrew W.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

ConnectWise Automate - box of LEGO with no instructions

Reviewed on 05/03/2021

Pros

ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease.

The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to perform automation tasks.

Cons

ConnectWise has yet to realized the world is moving to the cloud. Monitoring servers is no longer important, cloud services are.

There is no cloud awareness in the system, which is going to force partners to pilot to other systems.

Benjamin B.
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Should be call "Connectwise Autodraft"

Reviewed on 01/04/2020

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain....

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Pros

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Jordan F.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Connectwise Automate

Reviewed on 19/03/2021

Connectwise Automate has great customer support as well as an amazing slack group of other sys...

Connectwise Automate has great customer support as well as an amazing slack group of other sys admins and developers that are more than willing to help out others and get them going on the right track. I have loved using Automate and I don't think I will ever use anything else.

Pros

Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.

Cons

The implementation can be very dry but just hang in there as it is all worth it.

Showing 5 reviews of 105 Read all reviews

ConnectWise Automate FAQs

Below are some frequently asked questions for ConnectWise Automate.

ConnectWise Automate offers the following pricing plans:

  • Starting from:
  • Pricing model: Free, Subscription
  • Free Trial: Available

Contact ConnectWise Automate directly for a custom pricing quote.

We do not have any information about ConnectWise Automate features

ConnectWise Automate has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

ConnectWise Automate supports the following languages:

English

ConnectWise Automate supports the following devices:

ConnectWise Automate integrates with the following applications:

Acronis Cyber Backup Cloud, Auvik, ConnectWise Control, ConnectWise Manage, SecureAnywhere

ConnectWise Automate offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ConnectWise Automate.