About Spiceworks

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom, India, Japan, United States

Supported Languages

English, German

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

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Spiceworks Software - 1

Features

Total features of Spiceworks: 49

  • Access Controls/Permissions
  • Activity Monitoring
  • Alerts / Escalation
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Bandwidth Monitoring
  • Baseline Manager
  • Capacity Management
  • Change Management
  • Compliance Management
  • Configuration Management
  • Connectivity Management
  • Customisable Branding
  • Dashboard
  • Diagnostic Tools
  • Email Management
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Network Analysis
  • Network Monitoring
  • Patch Management
  • Performance Analysis
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Task Management
  • Ticket Management
  • Uptime Reporting
  • Web Traffic Reporting
  • Workflow Configuration

Alternatives

Zendesk

4.4
#1 Alternative to Spiceworks
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Zoho Desk

4.5
#2 Alternative to Spiceworks
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Freshdesk

4.5
#3 Alternative to Spiceworks
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

ManageEngine Endpoint Central

4.5
#4 Alternative to Spiceworks
An integrated desktop & mobile device management application that enables the centralized management of desktops,...

Reviews

Overall rating

4.4 /5
(510)
Value for Money
4.6/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.2/5

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Showing 5 reviews of 510
Robert R.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ideal free helpdesk for small to medium businesses

Reviewed on 10/09/2021

Overall I have been very happy with Spiceworks, especially the community of users.

Overall I have been very happy with Spiceworks, especially the community of users.

Pros

It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.

Cons

Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.

Matthew B.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Help Desk Where You Want It

Reviewed on 06/06/2021

Starting a new role in the organization that had no Help Desk and no history or structure;...

Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.

Pros

I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.

Cons

The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.

Alternatives Considered

Zoho Desk, ServiceNow and Zendesk

Reasons for Switching to Spiceworks

First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.
Jeffrey R.
Overall rating
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Spiceworks Helpdesk - A great option for small business or a start up operation.

Reviewed on 10/05/2022

I have used spiceworks in a both a large corporate enterprise as well as in my current role with a...

I have used spiceworks in a both a large corporate enterprise as well as in my current role with a small startup and both cases the software just works and functions as intended. A few tweaks here and there could make this software perfect but in any case it is a goto software for me.

Pros

I loved that the price is free! This makes a huge impact to the success of a startup or small company. The other key feature is the fact that the product works. It functions exactly how a ticket system should function.

Cons

I hate that it is so difficult to be able to get our clients to use the site. This is primarily because routing the DNS information from our domain to their site is cumbersome at best. If they provide a simpler way to route your domain to their site it would improve the offering and would even be worth a few dollars per month for this functionality.

Josh B.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Awesome IT Help Desk software, horrible inventory system.

Reviewed on 10/11/2017

Pros

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Aslam S.
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simple Ticketing tool that gets the job done.

Reviewed on 23/06/2022

Pros

Simple and effortless tool to manage tickets.

Cons

Ads occupy a lot of space. Streamlining it and sprucing up with a new ui would be incredible.

Showing 5 reviews of 510 Read all reviews

Spiceworks FAQs

Below are some frequently asked questions for Spiceworks.

Spiceworks offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

Spiceworks IT Help Desk is available for free of cost.

Spiceworks has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Spiceworks supports the following languages:

English, German

Spiceworks supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Spiceworks has

Spiceworks offers the following support options:

FAQs/Forum, Knowledge Base, Chat

Related categories

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