About Spiceworks
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
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- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Spiceworks will answer all your questions
Reviewed on 07/03/2019
Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing...
Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.
Pros
There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.
Cons
The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great solution if you don't need advanced features, but still need to track issues
Reviewed on 28/05/2021
I implemented and used it in some companies of different sizes, where requests were managed by a...
I implemented and used it in some companies of different sizes, where requests were managed by a couple of technicians, and it worked fine, solving the issue of tracking requests and defining task lists and priorities.
Pros
If you chose the cloud way, there's nothing you need to install: just register and you're u and running.
The ticketing solution is simple and quite basic, but definitely easy to use and simple to manage: forget advanced automation, multiple queues and automated workflows, but you can define some rules and automatically assign or categorize your requests quite easily and effectively.
You also don't need to add users, just technicians: they're added as soon as they submit a request, and that simplifies user management.
It integrates with other Spiceworks tools such as Inventory, and that's quite useful.
Cons
There's almost no automation (really basic), and you cannot manage different queues to route tickets to.
Alternatives Considered
ManageEngine ServiceDesk PlusReasons for Switching to Spiceworks
Essentially simplicity and price: it's a good solution in case you don't need the advanced feature of a proper incident/problem/change management tool, or you don't want to face a steep learning curve.- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Great community, basic features and many integrations
Reviewed on 28/11/2022
Spiceworks was great to begin with but as the company grew, the features and requirements we needed...
Spiceworks was great to begin with but as the company grew, the features and requirements we needed also grew so we needed to move away. For a small company, this would be a great starting point.
Pros
The helpdesk is the main feature of Spiceworks and works well, the community as well are very knowledgeable and welcoming which is great when you have any issues or queries, you don't need to directly contact Spiceworks Support but rather you can discuss it with the general community. The software being free is also a big positive because unless you're a big company, it's another expense which you can avoid and still get a great service desk.
Cons
The UI was the most disliked feature of this software, it felt very outdated and the theme customisation was very minimal as well.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Spiceworks Review
Reviewed on 02/11/2021
Very satisfied software for IT inventory management and keep record of overall computer information...
Very satisfied software for IT inventory management and keep record of overall computer information which will be very useful to get reports for the auditing.
Pros
Inventory management is the one of the best feature in this software. Can able to scan the devices in the network and keep track of all the information of each and every devices.
Cons
Less customization option available for this software, so in some places have to follow the common standards instead of customized functions depends on the user needs
Alternatives Considered
ManageEngine Endpoint CentralReasons for Switching to Spiceworks
Free of cost software if installed locally and have to pay only when choosing the cloud storage- Industry: Wholesale
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spiceworks helps multiple departments with more efficient reaction time and decisions.
Reviewed on 09/12/2021
It's easy to use once setup by most anyone. It does not have all the extra features that are...
It's easy to use once setup by most anyone. It does not have all the extra features that are typically not needed by 90% of the companies so it makes admin easier.
Pros
Its a feature rich and functional product for an amazing price. They keep adding more too.
Cons
Setup can be a bit of a bear depending on how much you want to customize it.
Alternatives Considered
FreshdeskReasons for Switching to Spiceworks
Having experience with Freshdesk which is a good product, the price sold it on us for theSpiceworks FAQs
Below are some frequently asked questions for Spiceworks.Q. What type of pricing plans does Spiceworks offer?
Spiceworks offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
Spiceworks IT Help Desk is available for free of cost.
Q. Who are the typical users of Spiceworks?
Spiceworks has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Spiceworks support?
Spiceworks supports the following languages:
English, German
Q. Does Spiceworks support mobile devices?
Spiceworks supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Spiceworks integrate with?
We do not have any information about what integrations Spiceworks has
Q. What level of support does Spiceworks offer?
Spiceworks offers the following support options:
FAQs/Forum, Knowledge Base, Chat
Related categories
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