--- description: Learn how mHelpDesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for mHelpDesk. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: mHelpDesk Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Scheduling Software](/directory/233/scheduling/software) > [mHelpDesk](/software/91179/mhelpdesk) # mHelpDesk Canonical: https://www.getapp.co.uk/software/91179/mhelpdesk Page: 1 / 34\ Next: [Next page](https://www.getapp.co.uk/software/91179/mhelpdesk?page=2) > mHelpDesk is a cloud and mobile-based field service management software that assists with job tracking and invoicing. Users can access customer information from any device. Key features include quoting, scheduling, job tracking, billing and invoicing, electronic payments, QuickBooks integration, and more. > > Verdict: Rated **4.3/5** by 824 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of mHelpDesk •The field service software helps businesses win more jobs, stay organized, and grow their business. •mHelpDesk allows users to access customer information from any computer or any device. •The software assists with estimate generation, scheduling, jobs, invoicing, and more. •mHelpDesk is designed for HVAC, plumbers, electricians, pest control, computer repair, carpet cleaners, maid service, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 824 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: mHelpDesk - **Founded**: 2009 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact mHelpDesk for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Add & Edit Photos - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Approval Process Control - Asset Tracking - Audit Management - Audit Trail - Automated Quoting - Automated Scheduling - Automatic Backup - Automatic Time Capture - Availability Management - Billing & Invoicing ## Integrations (12 total) - Close - Google Analytics 360 - Google Calendar - Google Workspace - PayPal - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Scheduling Software](https://www.getapp.co.uk/directory/233/scheduling/software) ## Related Categories - [Scheduling Software](https://www.getapp.co.uk/directory/233/scheduling/software) - [Field Service Management Software](https://www.getapp.co.uk/directory/255/field-service-management/software) - [Workforce Management Software](https://www.getapp.co.uk/directory/267/workforce-management/software) - [Maintenance Management Software](https://www.getapp.co.uk/directory/327/maintenance-management/software) - [Service Dispatch Software](https://www.getapp.co.uk/directory/520/service-dispatch/software) ## Alternatives 1. [Connecteam](https://www.getapp.co.uk/software/105401/connecteam) — 4.6/5 (5316 reviews) 2. [Jobber](https://www.getapp.co.uk/software/90723/jobber) — 4.6/5 (1487 reviews) 3. [FieldPulse](https://www.getapp.co.uk/software/105687/fieldpulse) — 4.6/5 (498 reviews) 4. [Clockify](https://www.getapp.co.uk/software/111353/clockify) — 4.8/5 (9268 reviews) 5. [Housecall Pro](https://www.getapp.co.uk/software/101089/housecall-pro) — 4.7/5 (2748 reviews) ## Reviews ### "Our experience has been extremely positive. No other company would go this far for a customer." — 5.0/5 > **Mark** | *2 February 2018* | Recommendation rating: 10.0/10 > > **Pros**: The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many. > > **Cons**: Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class". > > We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly. ----- ### "Ease of switching" — 5.0/5 > **Ellen** | *8 August 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: This software was easy to set up, customization was a snap and it has saved so much time in the organization of each call performed and invoicing. It integrates with Quick Books immediately. No more delay in getting the information at your fingertips. > > **Cons**: I wish there were more reports that could be run and easier to print if necessary > > A++. Their customer service team answers and solves issues within minutes \! They definitely know their software and ways to make it fit your needs. ----- ### "My Dislike of mHelpDesk" — 2.0/5 > **Chinatu** | *10 February 2025* | Computer Hardware | Recommendation rating: 3.0/10 > > **Pros**: Interface is user friendly; site is usable > > **Cons**: Poor Customer service, takes a lot of time to get feedback from support team > > Less stress when it comes to Digital Support ----- ### "Excellent Platform" — 4.0/5 > **Jamie** | *11 February 2020* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: The customer service is fantastic\! There is not usually a wait time to get a person on the line to assist in any way. > > **Cons**: There are report limitations. I have not been able to create a report that will include customer's email addresses. > > The demo and set up was great\! They did the hard part with our onboarding. ----- ### "mHelpDesk has become an asset to our business\!" — 5.0/5 > **Michele** | *28 March 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information. The staff at mHelpDesk are so patient and personable and so helpful, they put customer service at the top of the priority list and that is very important to us. This summer will be two years since we signed on with mHelpDesk and we have no complaints, only compliments\! > > **Cons**: I can't say I can really think of anything. > > We are a HVAC service company. Until mHelpDesk we were using paper invoices with our techs. We now have the entire company history at our fingertips. mHelpDesk has helped us become much more organized and has simplified our techs responsibilities as well as our office staff. ----- Page: 1 / 34\ Next: [Next page](https://www.getapp.co.uk/software/91179/mhelpdesk?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/91179/mhelpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data