vCita

vCita

Own your time. Master your business.

4.4/5 (161 reviews)

vCita Overview

vCita is a powerful all-in-all app, designed to help you manage your business and schedule, interact with your clients better, and save valuable time.

It includes all the tools you need to streamline your day-to-day:
- Manage your client base with a mobile CRM
- Manage your schedule, appointments and events with an online team calendar
- Invoice clients and manage your income with a payment dashboard
- Capture new leads with a customizable widget on your website
- Send action-driving email campaigns and SMS marketing
- Offer clients a personal client portal where they can book, reschedule, pay, fill forms, share files and more

ONLINE SCHEDULING
Say goodbye to time wasted and frustrated customers, and say hello to effortless online scheduling. Let clients schedule a free consultation, book and pay for services, and register for events online - 24/7 from any device. vCita comes with a customizable scheduling page where clients can view your services and up-to-date availability, as well as a personal client portal for each client. Add vCita to your website, email and social media - and get double the bookings in half the time.

CLIENT MANAGEMENT
Keeping clients at your fingertips is made easy with a 360-degree view of your customer communications, accessible from any device. Designed with small businesses in mind, vCita helps you organize, track and manage your client conversations. You'll be able to add clients on-the-fly, initiate new conversations in a single click, review client history across the board, track appointments and payments, add notes and tags, automate follow-ups and so much more.

ONLINE PAYMENTS
vCita makes it simple and secure to collect credit card and PayPal payments online 24/7 from any device. You can add payment buttons and forms to your website, email or social media, and funds will be deposited directly to your bank or PayPal account with no additional transaction fee. A friendly dashboard lets you view clients' payment history, issue branded invoices and track payment status in real time.

It even comes with a mobile app for Apple and Android, helping you take your business on-the-go, amaze clients with immediate responses - even after business hours - manage your team schedule while out-of-office and so much more.

For more information, visit http://www.vcita.com.

Pricing

Starting from
US$15.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Dutch, English, French, German, Hebrew and 5 others, Italian, Polish, Portuguese, Russian, Spanish

vCita Reviews for UK Users

Overall rating
4.4/5
89% positive reviews
107
Excellent
36
Very good
7
Average
3
Poor
8
Terrible
Brian V.

Great Software with Awesome Support

Used Daily for 2+ years
Reviewed on 11/10/2019
Review Source: Capterra

Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.

Pros

Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.

Cons

There could be more features in the calendar section of the software

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Denys L.

A all in one service for SME

Used Daily for 2+ years
Reviewed on 16/10/2019
Review Source: Capterra

You need to manage a calendar with your clients (training, coaching, interviews), leaving them the initiative of meetings, product choice? This encourages their commitment. VCita offers you the possibility of a very fine follow-up of the customer relationship: email exchanges, appointments, orders, payments... by making moreover the link with your website. For me it is a very good solution. Fast implementation. This avoids many internal developments that are often inefficient or very costly. The extra efficiency with VCita at an affordable cost.

Pros

* Fast
* No coding
* Cover all aspetcs of customer relationship
* Easy to customize (webdesign)

Cons

* No sorry !
* No worries or things to improve at the moment

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ann C.

Vcita has grown along with my dog walking business

Used Daily for 2+ years
Reviewed on 24/10/2017
Review Source: Capterra

Automation, ease of use, runs my business life efficiently

Pros

Vcita has "grown" along with my dog walking/pet care business that I started 3 years ago. I use it everyday.
The facebook page for improvement suggestions has been a great way to listen to customer needs. I'm impressed by all of the positive changes so far

Cons

The accounting aspect. I wanted to clear out my data so I could start the calendar year with a zero balance and use it to track my earnings/ cash flow. I am not able to use vCita for this so I have to pay a book keeper to do it.
Cant archive old clients. I have about 70 customers over the last 3 years. I only have about 20 "active" at any one time so I'd like there to be a data file/storage for the in-actives that I can access/reactivate when they want my services. Not able to be able to color code my appointments so I use Google calendar.
Server shuts down or times out so when I'm on the road when that happens I have to rely on my backup google calendar to make sure I'm on time for appointments or don't miss one.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Verified Reviewer

Wonderful way to engage visitors to your website. I highly recommend for new practitioners

Used Daily for 2+ years
Reviewed on 31/10/2017
Review Source: Capterra

Love having my clients book online and syncs with Google calendar.

Pros

1. Love the POP up on the website - engages visitors and my business grew because of it
2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments
3. People can schedule with other team members
4. Syncs with Google Calendar
5. Works well on mobile

Cons

1. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule.
2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot
3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dario O.

Unique Appointment Management Solution

Used Daily for 2+ years
Reviewed on 03/10/2018
Review Source: Capterra

For me, Vcita is now capturing more leads on my site because the visitors have a better interaction thanks to the widget that is constantly displayed, capturing the prospects and enticing them to contact me.

Pros

This is the best FREE Appointment Generator system you can get. It differentiates from other products by letting you set up a widget on your website that will capture the prospects and notify them to initiate a conversation with you by calling you, sending an email or leaving a note. Once the potential prospect starts any action, you can follow up on the web portal and start your lead generation/marketing campaign from there if you want. Vcita is easy to use and setup, and I would recommend any business to incorporate it on their website since it is FREE.

Cons

I didn't like the interface design of some web portal features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

vCita Pricing

Starting from
US$15.00/month
Pricing options
Free Trial
Subscription
Value for money

vCita offers various subscriptions, so you can find the best fit for your needs.

If you only need the scheduling package, it will cost you $15/month.

The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*)

The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*)

The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*)

*annual subscription pricing

Find out more at: https://www.vcita.com/pricing

vCita Features

  • API
  • Calendar Management
  • Customer Database
  • Customisable Branding
  • Electronic Payments
  • Mobile Integration
  • Reminders
  • Reporting & Statistics

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Custom Fields
  • Customisable Reporting
  • Customisable Templates
  • Data Import/Export
  • Email Integration
  • Real Time Data
  • Social Media Integration
  • Third Party Integration

Additional information for vCita

Key features of vCita

  • Add calls-to-action or a contact form to Facebook
  • Add notes and tags to clients, set auto follow-ups
  • Add scheduling links to email signature
  • Assign clients and conversations to staff
  • Auto sync your calendar (Outlook, Gmail, etc)
  • Automatically capture client information in the CRM
  • Direct payments to any bank account
  • Easily double online opportunities
  • Easily share and track documents online
  • Get paid faster with online payment options
  • Increase email campaign success with unique calls-to-action
  • Increase engagement on your website, mobile and Facebook
  • Make your website work for you!
  • Mobile App Available
  • Mobile-enabled for clients on-the-go
  • Offer a 24/7 self-service client portal
  • Offer a services menu with prepayment options
  • Offer client the convenience of paying online
  • Schedule with multiple staff members
  • Self-service online scheduling for your clients
  • Send email campaigns and SMS marketing
  • “No Shows” with automated text (SMS) reminders

Benefits

Manage your business with an all-in-one business app:

* Mobile CRM - manage your clients, take notes, mark for follow-up and respond to client requests while on-the-go
* Calendar management - manage your business schedule, appointments and events, all in-sync with your existing calendar
* Billing & invoicing - create and email branded invoices and track your business income with a centralized dashboard

Let clients take action online 24/7:

* Online scheduling - invite clients to set appointments, book services and register for events & classes online from any device
* Online payments - let clients pay for your services online, accept any credit card or PayPal and issue branded invoices
* Client portal - keep clients engaged with a 24/7 personal client portal where they can book, reschedule, pay, fill forms, share files and more

Step up your marketing and generate more business:

* Lead capturing - enhance your website with an actionable widget that captures more clients and increases customer satisfaction
* Your business page - generate more interaction and revenue with a beautiful, mobile-friendly landing page to showcase your services and engage clients
* Email campaigns - create beautiful, action-driving emails to get more business & bookings from clients and prospects

vCita FAQs

Below are some frequently asked questions for vCita.

Q. What type of pricing plans does vCita offer?

vCita offers the following pricing plans:

Starting from: US$15.00/month

Pricing model: Subscription

Free Trial: Available

vCita offers various subscriptions, so you can find the best fit for your needs.

If you only need the scheduling package, it will cost you $15/month.

The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*)

The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*)

The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*)

*annual subscription pricing

Find out more at: https://www.vcita.com/pricing

Q. What are the main features of vCita?

vCita offers the following features:

  • Add calls-to-action or a contact form to Facebook
  • Add notes and tags to clients, set auto follow-ups
  • Add scheduling links to email signature
  • Assign clients and conversations to staff
  • Auto sync your calendar (Outlook, Gmail, etc)
  • Automatically capture client information in the CRM
  • Direct payments to any bank account
  • Easily double online opportunities
  • Easily share and track documents online
  • Get paid faster with online payment options
  • Increase email campaign success with unique calls-to-action
  • Increase engagement on your website, mobile and Facebook
  • Make your website work for you!
  • Mobile App Available
  • Mobile-enabled for clients on-the-go
  • Offer a 24/7 self-service client portal
  • Offer a services menu with prepayment options
  • Offer client the convenience of paying online
  • Schedule with multiple staff members
  • Self-service online scheduling for your clients
  • Send email campaigns and SMS marketing
  • “No Shows” with automated text (SMS) reminders

Q. Who are the typical users of vCita?

vCita has the following typical customers:

Freelancers, Mid Size Business, Public Administrations, Small Business

Q. What languages does vCita support?

vCita supports the following languages:

Dutch, English, French, German, Hebrew, Italian, Polish, Portuguese, Russian, Spanish

Q. What type of pricing plans does vCita offer?

vCita has the following pricing plans:

Subscription

Q. Does vCita support mobile devices?

vCita supports the following devices:

Android, iPhone, iPad

Q. What other apps does vCita integrate with?

vCita integrates with the following applications:

Assessment Generator, Benchmark Email, Cognito Forms, Constant Contact, Dialpad Sell, Google Drive, QuickBooks Online, Retently, VisitorTrack, Wordpress

Q. What level of support does vCita offer?

vCita offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials