Yonyx
About Yonyx
PROBLEM:
Your level 1 customer support consists of largely repetitive issues, but despite constant training & investment in developing thousands of knowledgebase articles, you find it hard to deliver consistent service with high CSAT rating within your budget!
You have published all sorts of information from your portal for customer self-service but the usage is very low. Customers complain they have a hard time finding the right article and if they do find one – it is intimidating going through it while skipping over sections not relevant to them!
Is there a better way?
SOLUTION:
Yonyx provides a solution to this problem by enabling organizations to create interactive guides in the form of multimedia flowcharts. Unlike traditional call scripts used in call centers, Yonyx Interactive Guides truly provide a navigational aide to Agents – as they help customers along known resolution pathways.
When used for Internal use by the Organization, Agents see a 15% improvement in their productivity – as they no longer have to search among thousands of articles to help customers, or convert linear articles into conversation with customers. At the end of each incident, they can generate a transcript of their customer interaction with the click of a button saving precious minutes of documentation with each call.
Customers love to go through Yonyx Interactive Guides as they see information presented to them incrementally. Due to the interactive nature of these guides & the rich multimedia content each step can contain, the information is always relevant to customers and easy to follow. Organizations see a substantial increase in usage of customer self service whey they deploy Yonyx interactive guides!
To learn more, please visit http://corp.yonyx.com
Key benefits of Yonyx
1. Reduction in AHT (Average Handle Time)
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service
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- Industry: Machinery
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Providing Self-Service to our Dealer Network
Reviewed on 13/09/2016
We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. ...
We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.
Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.
When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.
Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.
Overall, I have been very happy with the ease of creating some lengthy guides.
Pros
While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.
Cons
Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Reimbursement Specialist
Reviewed on 19/10/2023
I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day...
I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.
Pros
It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making
Cons
It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.
- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
review
Reviewed on 14/09/2022
Pros
That it works most of the time on a daily basis
Cons
That it isn't consistently working well.
Response from Yonyx
Dear Victoria
We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Truly trustworthy and Secure tool. You should try Yonyx.
Reviewed on 27/11/2023
Fantastic tool. Commendable experience. I look forward to applying it more and more on my work....
Fantastic tool. Commendable experience. I look forward to applying it more and more on my work. Good work.
Pros
Yonyx has helped me grow my organization. It has been a partner in so many ways. It is user-friendly and easy to use. I have improved on my telemarketing tactics and overall quality of services is commendable. I have confidence on whatever decisions I make as a CEO. Yonyx has purely good intentions on inspiring and growing businesses. Try it.
Cons
None in my experience. I have not experienced the bad side of Yonyx if any. I like it.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy to share my amazing experience with Yonyx
Reviewed on 25/10/2023
Industrious, simple and easy to use.
Industrious, simple and easy to use.
Pros
Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.
Cons
True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.
Yonyx FAQs
Below are some frequently asked questions for Yonyx.Q. What type of pricing plans does Yonyx offer?
Yonyx offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
http://corp.yonyx.com/pricing
Q. Who are the typical users of Yonyx?
Yonyx has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Yonyx support?
Yonyx supports the following languages:
Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai
Q. Does Yonyx support mobile devices?
Yonyx supports the following devices:
Q. What other apps does Yonyx integrate with?
Yonyx integrates with the following applications:
Freshdesk, Google Chrome, Google Sheets, Microsoft Dynamics 365 Business Central tegossuite, Microsoft Dynamics 365 Customer Voice, NetSuite, Oracle B2C Service, Oracle CRM On Demand, Oracle Sales, Oracle Service, Postman, Postman SMTP, Salesforce Einstein, Salesforce Field Service, Salesforce Manufacturing Cloud, Salesforce Marketing Cloud, Salesforce Platform, Salesforce Reports Power BI Connector, Salesforce Revenue Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Starter, Salesforce and Jira Connector, Salesforce for Automotive, Salesforce for Retail, Salesforce for Transportation & Logistics, Salesforce for Travel & Hospitality, Salesforce.org Education Cloud, Salesforce.org Nonprofit Cloud, ServiceNow, Zapier, Zendesk Suite, Zoho CRM, Zoho CRM Plus
Q. What level of support does Yonyx offer?
Yonyx offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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