Mouseflow

Pros

We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do.

The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc.

One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you.

We have reached out to support numerous times. They are always prompt and kind.

Cons

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Pros

Mouseflow is superb when it comes to seeing how people progress through your site.

We've been able to make many changes that all helped increase sales

Cons

Initially navigation was a bit weird but soon got the hang of it

Pros

Having access to the information that Mouseflow provides us has been critical to our growth. It has allowed us to make better decisions with our funnels. Highly recommend.

Cons

nothing at this point. The cost may be a few dollars higher than similar tools but it's not enough to matter based on the information it gathers.

Pros

They recording system is good with proper stadistics

Cons

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Pros

This software allows us to quickly view sessions on our website installs to help us determine if our features and services are supporting customer engagement and interaction. We can view user sessions to see what people are liking, interacting with and getting stuck on.

Cons

Sometimes, it's hard to tie a user to their session, especially since our service has multiple installs. Each time the user leaves one install and moves to the next, a new recording is created.