UKG Ready
About UKG Ready
Designed for small businesses where everyone wears multiple hats, UKG Ready is the all-in-one HR solution that guides and empowers your people to make their day-to-day easier. From HR and payroll to talent and time, we’re the partner in your corner rooting for your success and giving you the tools, support, and time needed to focus on growth and making a difference.
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use for scheduling
Reviewed on 26/08/2024
Pros
I like the ease of creating schedules, submitting PTO or other time off, and checking my schedule.
Cons
I wish I could label the numerical time codes (e.g. Education in, Eduxario out) so it's easier to transfer cost centers.
- Industry: Wholesale
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll on the go made easy!
Reviewed on 19/08/2024
Mainly a positive one as our company never had an app to handle payroll.
Mainly a positive one as our company never had an app to handle payroll.
Pros
Being able to handle payroll on the go, and being to do it without resorting to the browser version.
Cons
Some of the UI is a bit different fromt he desktop version.
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst company to deal with
Reviewed on 24/05/2024
Although there is nothing redeeming about the UKG Ready platform, the customer service and...
Although there is nothing redeeming about the UKG Ready platform, the customer service and technical help are the worst parts of the experience. If you need help with any given issue, there is no way to get help from someone by calling or emailing, all you can do is create a service request ticket and you may get a call back within a few days. Often times, rather than help you they tell you to visit their Community site and tell you to scour through hundreds of threads to find the help you need from other users.
The implementation process was a nightmare and many of the functions we needed implemented were not completed or they were left half-done. After using the platform for a year we offered to pay UKG additional fees to implement two specific functions we desperately needed (onboarding and recruiting). I followed up with our account manager on a weekly basis asking for a quote, she consistently gave me the run-around, stating she was working with her sales team on it. After two months, she finally provided a quote, but not what for I asked, rather, it was a quote for UKG to do a complete analysis of their platform to determine what we need.
Upon making a change to one of our vendors it was necessary to create a new file feed with UKG. It took UKG 30 days to respond to our request for a new file feed. Once we were finally assigned a project manager he stated that we can expect it to take 5 business for him to respond to any calls or emails during the process.
These are just a few examples of the horror it is to deal with UKG. They are the worst company I have ever had the displeasure of working with. We have been used as references for UKG and we have told each company to run away as fast as they can and we will continue to do so.
Pros
There are no positive things to say about UKG.
Cons
Please refer to the overall experience summary for details on our experience with UKG.
Alternatives Considered
TriNet ZenefitsReasons for Choosing UKG Ready
Our company went through a merger and with the new logistics ADP was not able to support us.Switched From
ADP Workforce NowReasons for Switching to UKG Ready
Their sales team were very good liars and were exceptional at misrepresenting what UKG was capable of and how poor their support would be after the contract was signed.- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Overall great program for businesses to have
Reviewed on 23/10/2024
Once learned the system it is a great tool.
Once learned the system it is a great tool.
Pros
Love all the features and options you have with this app/program
Cons
as with most programs finding things were a little difficult but once learned the system it was easy.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Like Having A 24/7 Employee Who Never Calls In Sick
Reviewed on 07/11/2023
My experience has been phenomenal. I have a wonderful working relationship with a number of team...
My experience has been phenomenal. I have a wonderful working relationship with a number of team members and have even gotten to speak 1 on 1 with the [sensitive content hidden] of the Company. I have not seen any other major company where the [sensitive content hidden] is that available AND willing to talk to you,
Pros
UKG Ready is a highly customizable solution. Like a buffet, you can take a little of this and a little of that to get the features and functions you most want or need. The system is also highly scalable and expandable. We have added on more features over the years and it is a seamless integration with existing data when adding on. The support team is Best In Class. I feel like I have my own support team when I have a question or I have broken something because I didn't read some of the support tools available. This support team is assigned to your company so you always know who you will be working with.
Cons
I have nothing negative to say about UKG Ready. It is a powerful tool which works for you 24/7/365.
Reasons for Choosing UKG Ready
Cost and support was slipping. It made sense to do an RFP and we ended up with UKG Ready.Switched From
PaycomReasons for Switching to UKG Ready
Ready seemed to have all of the features we were looking for and the support to back it up.UKG Ready FAQs
Below are some frequently asked questions for UKG Ready.Q. What type of pricing plans does UKG Ready offer?
UKG Ready offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of UKG Ready?
UKG Ready has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does UKG Ready support?
UKG Ready supports the following languages:
Chinese, Dutch, English, French, German, Spanish
Q. Does UKG Ready support mobile devices?
UKG Ready supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does UKG Ready integrate with?
UKG Ready integrates with the following applications:
HireRight, LinkedIn for Business, Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller), NetSuite, Orange Tree, PayActiv, Sterling, SurePayroll, TurboTax Business, WayUp, Workday HCM, eQuest
Q. What level of support does UKG Ready offer?
UKG Ready offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for UKG Ready.
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