PayPal

PayPal

Global eCommerce platform for businesses of all sizes

4.7/5 (12100 reviews)

PayPal Overview

What is PayPal?

PayPal is an eCommerce service that enables businesses and individuals to pay, send money and accept payments without revealing any of their financial details. PayPal's secure payment technology enables vendors to accept credit cards, debit cards and PayPal payments for a percentage transaction fee. Vendors can accept payments on their website, on the go, in-store, in-app or send an invoice to customers via email.

Fully scalable, PayPal Payments Standard & Payments Pro also have the capability to build custom, professional and secure eCommerce sites for online retailers of all sizes.

PayPal One Touch streamlines the entire purchase process by enabling customers to checkout with PayPal in a single touch, without re-entering their login information each time. PayPal Working Capital business loans offer businesses the opportunity to grow whilst PayPal Credit allows customers the flexibility to pay in installments, over time.

PayPal Overview

Pricing

Starting from
US$5.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

In-store selling:

- 2.7% per US swipe or PayPal transaction.
- 3.5% + $0.15 for keyed entry.
- An additional 1% and/or 2.5% currency conversion is charged to cards for international transactions.

Website selling & Invoicing:

- Upto $3,000 monthly: 2.9% + $0.30/transaction
- Upto $10,000 monthly: 2.5% + $0.30/transaction
- Upto $100,000 monthly: 2.2% + $0.30/transaction
- Over $100,000: Please contact PayPal


PayPal Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Screenshots

PayPal screenshot: Accept payments through your website or in your store with PayPal
PayPal screenshot: Accept payments through your website or in your store with PayPal PayPal screenshot: Send personalized invoices via email with PayPal PayPal screenshot: The PayPal Here card reader plugs into tablets and mobile devices to accept card payments in store PayPal screenshot: PayPal Here for iPad PayPal screenshot: Accept payments on your tablet with PayPal Here PayPal screenshot: Send customized invoices using PayPal's free templates

PayPal Reviews for UK Users

PayPal Reviews for UK Users

Overall rating
4.7
/
5 12100 reviews
Excellent
8996

Very good
2525

Average
452

Poor
84

Terrible
43

Value for Money
4.6
Features
4.6
Ease of Use
4.7
Customer Support
4.3
95% recommended this app
Barbara S.

Easy and very secure way to pay online virtually for everything without risk

I work for a global technology business (1,400+ people globally) with presence in multiple countries. We use PayPay on a daily basis for payments and especially, payments for some international transactions.


Verified Reviewer

Great for sending and receiving payments

Overall I am satisfied with PayPal from the ease of sending and receiving money to know that my purchases are protected and my account is protected from fraudulent activity.  It's my number one go-to when paying online and when it's not available at the merchandisers website and I have never used them before I rethink my purchase and usually back out. No PayPal pay no buying for me.


Aubrey l d C.

International payment system that stands as a gold standard

We now have a PayPal button on our website that indicates to clients that we accept PayPal payments and we now receive funds from everywhere. It is an easy to use wallet and you can make withdraws easily to your bank account or credit card.


Enxhi H.

Easiest way to transfer money and make payments

Overall I had great experience using the service till I encountered the issue I mentioned in my CONS, at that moment it was a nightmare, I needed to pay for a ticket that accepted only paypal and not my card, and my account got blocked because I couldn't put a payment method from the country I was living because when I initially opened my account, I open it from another country, so I stressed out a lot to figure out I needed to open a new account with another email which would take me some time. So I just asked some friend and borrowed their card to make payments online for a few days.


Shelly R.

A way to receive any kind of foreign currency.

Although we have had some bad times with the payment platform in how difficult it is to get the money back, as well as the big money leaks from the commissions I must say that it only represents a part of all the benefits we have achieved using paypal as our online bank, it has allowed us to expand our business exponentially, helping to receive foreign currencies of different types and get better labor allowing us to pay you quickly and securely, helps us to have better control in the payment of our bills as well as in the control of payments from our customers, making it much easier and faster at the time of a transaction, something almost immediately.


Barbara S.
Industry: Information Technology & Services
Company size: 1,001-5,000 Employees

Easy and very secure way to pay online virtually for everything without risk

Used Daily for 2+ years
Reviewed on 18/05/2019
Review Source: Capterra

I work for a global technology business (1,400+ people globally) with presence in multiple countries. We use PayPay on a daily basis for payments and especially, payments for some international transactions.

Pros

I really like that it is very easy to make a payment and you don't have to worry about your credit card information or bank information being disclosed to unwanted party. Security of payment is really key. Many people or companies avoid online payments as often your credit card information can be accessed by unwanted party who put fraudulent transactions on your credit card or even, bank account. Although credit card companies normally would refund such payment, this would require a lot of work and in case of business, a lot of time of your accountants. Time means money, as accountants can't spend time on other activities. Of course, there are a lot of negative emotions associated with credit card fraud. With PayPal, we don't have to worry about credit card fraud. The credit card information here is very secure. Additional advantage of PayPal is that we can make some payments, especially international payments that can only accept PayPal. Overall, we use PayPal as a business daily and we are very happy with it.

Cons

Overall, I like PayPal very much. I believe that the PayPal provider should think about widening its activity. We do use a lot of check payments and wires. I believe that PayPay should think how to expand its activity for international businesses like our company and develop some initiatives for us, to switch some international wire payments to PayPal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 10,001+ Employees

Great for sending and receiving payments

Used Weekly for 2+ years
Reviewed on 17/02/2020
Review Source: Capterra

Overall I am satisfied with PayPal from the ease of sending and receiving money to know that my purchases are protected and my account is protected from fraudulent activity.  It's my number one go-to when paying online and when it's not available at the merchandisers website and I have never used them before I rethink my purchase and usually back out. No PayPal pay no buying for me.

Pros

I have used PayPal for years and I can honestly say that when using a payment app I recommend this %100! The first thing I love is how my friends and family can send me money or vice versa for no fee. I use their PayPal cash card to spend my PayPal funds the only bad thing with that is that the ATM fee's are upwards of $5 please change that PayPal please. I don't recommend sending it to your bank due to how long it takes to post to your bank and the fee you are charged. That's why I use the card that you can get free with your account. I'm mainly a buyer but I do at times sell things and it works flawlessly. The best part of it all is whether you receive or use it to purchase products etc. You have the PayPal Purchase protection first your purchase information is secured because they don't share your full financial information with sellers. Secondly they have 24/7 monitoring. Thirdly they have a dispute resolution if there is a problem with a transaction and I have personally had to use this twice since using} and PayPal was able to resolve the issue and I received my money back. Now it takes a while for it to finally get resolved but it gets resolved. I receive money to PayPal through completing survey's and other part-time jobs online and I have never had a problem receiving it.

Cons

When you call customer service most of the time you can not understand the representative that's supposed to be helping you. I've actually hung up and called back two or three times until I was able to reach someone I could understand. Secondly, this is a good and frustrating issue is that all the multi-authentication you have to go through just to long in. I mean it's great to know my account is secure but can't they make it any easier? And if your account gets locked oh boy that's a headache.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Aubrey l d C.
Industry: Financial Services
Company size: 51-200 Employees

International payment system that stands as a gold standard

Used Daily for 2+ years
Reviewed on 08/11/2019
Review Source: Capterra

We now have a PayPal button on our website that indicates to clients that we accept PayPal payments and we now receive funds from everywhere. It is an easy to use wallet and you can make withdraws easily to your bank account or credit card.

Pros

It has provided us with the opportunity to receive funds instantly from our clients from all over the world. All this happens at the best lowest expense possible. The most important thing you can create and send invoices very easily to clients. We are also able to request payments from clients. The choice to differentiate between personal and business accounts, of which they are all free to open, makes it more client focused. PayPal exchange rates to other currencies are also good than other companies that rob from clients by manipulating currency exchange rates. Buyer protection is another best feature to prevent fraudulent sellers from scamming clients.

Cons

As much as paypal is making life simple and is helping building a global community, their introduction of fees when you are sending money to a friend across borders makes it unfair.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Enxhi H.
Industry: Design
Company size: 51-200 Employees

Easiest way to transfer money and make payments

Used Weekly for 2+ years
Reviewed on 04/09/2019
Review Source: Capterra

Overall I had great experience using the service till I encountered the issue I mentioned in my CONS, at that moment it was a nightmare, I needed to pay for a ticket that accepted only paypal and not my card, and my account got blocked because I couldn't put a payment method from the country I was living because when I initially opened my account, I open it from another country, so I stressed out a lot to figure out I needed to open a new account with another email which would take me some time. So I just asked some friend and borrowed their card to make payments online for a few days.

Pros

I really liked the new UI when you want to transfer or receive money, it makes it really easy to send/receive the right amount and preview the expenses. I liked that in some countries in Europe I can also transfer money from PayPal to my bank account, although this is not possible in some countries in the Balkan.

Cons

There are a lot of things I didn't like about PayPal: overall the idea that when I deactivate/remove/delete my account that is linked with an email, I can never use that email again to open another account, and that puts me in a position to create fake emails to just create new accounts. Another thing I didn't like is that if you open your account in a country and you later on go to live in another country, you can't just simply change your payment method, PayPal doesn't allow you to link a payment method that is not from the country you originally open your account. So eventually it will block your account, and after calling their customer service and spending all your money in expensive phone calls to figure out that you need to create a new account with a different email, although you are the same person and usually a person don't have more than 1 or 2 personal emails. So from being quick and easy to setup and use, sometimes, when you need to use different payment methods from different countries, cause maybe you travel for work, it can be frustrating and puts you in a situation where you can't just use it the account quickly to make a payment within the same day.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Shelly R.
Industry: Food & Beverages
Company size: 13-50 Employees

A way to receive any kind of foreign currency.

Used Daily for 2+ years
Reviewed on 24/01/2020
Review Source: Capterra

Although we have had some bad times with the payment platform in how difficult it is to get the money back, as well as the big money leaks from the commissions I must say that it only represents a part of all the benefits we have achieved using paypal as our online bank, it has allowed us to expand our business exponentially, helping to receive foreign currencies of different types and get better labor allowing us to pay you quickly and securely, helps us to have better control in the payment of our bills as well as in the control of payments from our customers, making it much easier and faster at the time of a transaction, something almost immediately.

Pros

It has allowed me to receive money from anywhere in the world, it is a great utility that has saved several businesses by not having the same type of currency at the time, this facilitates transactions and removes many limitations, as well as has given us an excellent security, avoiding fraud or scams, because once we had that problem by not receiving the product we expected and the supplier did not want to return the money, then we proceeded to a system dispute where we won with excellent success presenting all the documentation, in addition the transactions are almost instantaneous and has allowed us to establish a billing system by which suppliers or customers can make their payments quickly and successfully.

Cons

We have noticed that there are big losses of money through paypal transactions, in addition to an internal commission, there is also one for the amount you send, making the service and use of paypal is not the cheapest for small businesses, as well as having to convince with these high rates to all new users, customers and suppliers that we invite to use this payment platform. The dispute systems although they are very secure we have had to wait several hours, days and months for them to review all the proper documentation and then have to wait for the refund of our money in case of scams or fraud, making it somewhat impatient to use it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 12,100 user ratings
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PayPal Pricing

PayPal Pricing

Starting from
US$5.00/month
Free Trial
Free
Subscription
Value for money

In-store selling:

- 2.7% per US swipe or PayPal transaction.
- 3.5% + $0.15 for keyed entry.
- An additional 1% and/or 2.5% currency conversion is charged to cards for international transactions.

Website selling & Invoicing:

- Upto $3,000 monthly: 2.9% + $0.30/transaction
- Upto $10,000 monthly: 2.5% + $0.30/transaction
- Upto $100,000 monthly: 2.2% + $0.30/transaction
- Over $100,000: Please contact PayPal

In-store selling:

- 2.7% per US swipe or PayPal transaction.
- 3.5% + $0.15 for keyed entry.
- An additional 1% and/or 2.5% currency conversion is charged to cards for international transactions.

Website selling & Invoicing:

- Upto $3,000 monthly: 2.9% + $0.30/transaction
- Upto $10,000 monthly: 2.5% + $0.30/transaction
- Upto $100,000 monthly: 2.2% + $0.30/transaction
- Over $100,000: Please contact PayPal

Value for Money
4.6/5
Based on 12,100 user ratings
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PayPal Features

PayPal Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Custom Forms
Customisable Branding
Customisable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Product Catalogue
Reporting & Statistics
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Integration
eCommerce Management
Features
4.6/5
Based on 12,100 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for PayPal

Additional information for PayPal

Key features of PayPal

  • Accept Payments Online
  • Barcode Scanning
  • Bill Me Later®
  • Credit Card Reader
  • Express Checkout
  • Inventory Tracking
  • Mobile Card Reader
  • Online Invoicing
  • PCI Compliance
  • Shopping Cart
  • Virtual Terminal

Benefits

  • PayPal uses the latest anti-fraud and data encryption technology to protect your information and keep it secure, reducing the risk of online fraud.

  • With the PayPal Here app - available on iOS, Android and Windows devices - you can accept payment of all forms, at the point of sale, on your tablet.

  • For payments, customers can register their credit or debit card with their PayPal account, choose PayPal at checkout, then simply log in and confirm their payment. PayPal completes the process for them.

  • PayPal's One Touch feature means that after their first log in, customers don't need to re-enter their password, shipping details or payment information. This quickens the purchase process and helps to increase conversion rates.

  • Create and send customizable, logo-personalized invoices using PayPal's free templates.

  • PayPal has pre-built integrations with POS (Point of Sale) solution providers for all vendor types and sizes.

  • PayPal FAQs

    PayPal FAQs

    Below are some frequently asked questions for PayPal.

    Q. What type of pricing plans does PayPal offer?

    PayPal offers the following pricing plans:

    Starting from: US$5.00/month

    Pricing model: Free, Subscription

    Free Trial: Not Available

    In-store selling: - 2.7% per US swipe or PayPal transaction. - 3.5% + $0.15 for keyed entry. - An additional 1% and/or 2.5% currency conversion is charged to cards for international transactions. Website selling & Invoicing: - Upto $3,000 monthly: 2.9% + $0.30/transaction - Upto $10,000 monthly: 2.5% + $0.30/transaction - Upto $100,000 monthly: 2.2% + $0.30/transaction - Over $100,000: Please contact PayPal

    Q. What are the main features of PayPal?

    PayPal offers the following features:

    • Accept Payments Online
    • Barcode Scanning
    • Bill Me Later®
    • Credit Card Reader
    • Express Checkout
    • Inventory Tracking
    • Mobile Card Reader
    • Online Invoicing
    • PCI Compliance
    • Shopping Cart
    • Virtual Terminal

    Q. Who are the typical users of PayPal?

    PayPal has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does PayPal support?

    PayPal supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does PayPal offer?

    PayPal has the following pricing plans:

    Free, Subscription

    Q. Does PayPal support mobile devices?

    PayPal supports the following devices:

    Android, iPhone

    Q. What other apps does PayPal integrate with?

    PayPal integrates with the following applications:

    3dcart, Erply, Formstack, FreeAgent, KashFlow, LightCMS, Little Green Light, Post Affiliate Pro, Setster, aMember Pro

    Q. What level of support does PayPal offer?

    PayPal offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support