Nextiva
About Nextiva
Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform.
From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
Key benefits of Nextiva
No matter if you are emerging, entrepreneurial and growing business or a larger organization that needs executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid VOIP solution for small businesses
Reviewed on 28/11/2023
Pros
Great customer support, fluid onboarding experience in porting number, affordable at a small scale, app functionality
Cons
Features and interfaces change over time and have a learning curve. eFax portal looks dated, but I rarely use it.
- Industry: Building Materials
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good choice for Voip
Reviewed on 20/03/2024
I'm happy with them thus far and considering that we're a new customer. Time will tell if they...
I'm happy with them thus far and considering that we're a new customer. Time will tell if they continue to provide good support and improve on features.
Pros
Comparable pricing, good features, easy to setup, good tech support thus far.
Cons
Some features like video conferencing and integrations are limited.
Response from Nextiva
Hey Matthew! I am glad Nextiva has been a good choice for your business. I look forward to us continuing to wow you with our Amazing Service and intuitive product, and I know you have made the right decision on your business communication partner. If you need anything else, please do not hesitate to reach out to me directly at [email protected]. - Thomas from Nextiva
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Not good for healthcare
Reviewed on 22/02/2024
Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for...
Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for us and our practice.
Pros
That we could attach notes to our calls.
Cons
That agents cannot see the calls in queue. They only see a number
Response from Nextiva
Hi Corinne! I am sorry to hear that you have been having trouble with Nextiva's system. It sounds like we need to get you connected to someone who can fix this quickly. I am here to help and I want to get you connected to the right person at Nextiva. Please reach out to me directly at [email protected]. We will make things right for you! - Thomas from Nextiva
- Industry: Media Production
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy, Reliable, Great Quality
Reviewed on 23/09/2024
overall this is a reliable and great service
overall this is a reliable and great service
Pros
Nextiva is easy to use, and reliable. I love the team messaging and video conferencing.
Their support is responsive and helpful. Call quality is excellent
Cons
Advanced features are frustrating to learn for someone without a lot of experience
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NEXTIVA HIRES EDUCATED AND KIND PEOPLE!
Reviewed on 25/04/2024
It is a pleasure to work with the Nextiva team. I enjoy working with competent and happy people. ...
It is a pleasure to work with the Nextiva team. I enjoy working with competent and happy people. The culture of the company is consistent and admirable.
Pros
NEXTIVA HIRES EDUCATED AND KIND PEOPLE!
[sensitive content hidden] was patient while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company!
Cons
I wish that the app would ring instantly like a cell phone call, but there is a lag. I've tried keeping the app open and shutting it down, but neither seems to make a difference.
Nextiva FAQs
Below are some frequently asked questions for Nextiva.Q. What type of pricing plans does Nextiva offer?
Nextiva offers the following pricing plans:
- Starting from: US$25.95/month
- Pricing model: Subscription
- Free Trial: Not Available
Basic, Pro, and Enterprise plans are available on a monthly or annual basis.
Q. Who are the typical users of Nextiva?
Nextiva has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Nextiva support?
Nextiva supports the following languages:
English
Q. Does Nextiva support mobile devices?
Nextiva supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Nextiva integrate with?
Nextiva integrates with the following applications:
Act!, Bullhorn ATS & CRM, ConnectWise Automate, Dynamics 365, Five9, Google Workspace, HubSpot CRM, Lotus Notes To Office 365 Migration, Microsoft Outlook, Microsoft Teams, NetSuite, Oracle Sales, ServiceNow, SugarCRM, Workbooks, Zendesk Suite, Zoho CRM
Q. What level of support does Nextiva offer?
Nextiva offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support
Related categories
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- VoIP Software
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- Unified Communications Software
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