Nextiva

4.6 (884)
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Simplifying Business Communication

About Nextiva

Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform.

From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


Key benefits of Nextiva

No matter if you are emerging, entrepreneurial and growing business or a larger organization that needs executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.


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Nextiva Software - Customer interaction tracking
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Nextiva Software - Customer interaction tracking
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Not sure about Nextiva? Compare with a popular alternative

Nextiva

4.6 (884)
VS.
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Starting Price

US$25.95
month
No pricing found

Pricing Options

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Free version
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Features

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Integrations

21
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Ease of Use

4.6 (884)
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Value for Money

4.6 (884)
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Customer Service

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Reviews

Overall rating

4.6 /5
(884)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.6/5

Already have Nextiva?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 884
Suzi
Suzi
Overall rating
  • Industry: Semiconductors
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great communication tool with good customer service.

Reviewed on 24/04/2023

On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the...

On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees

Pros

Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times.

Cons

Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks.

Response from Nextiva

Hello, Suzi. Thank you so much for taking the time to leave us your review. We're delighted to read your feedback - thanks for the love and if anything comes up, feel free to reach out!

Erica
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Small Business Companion

Reviewed on 10/04/2024

The overall experience has been surprisingly easy and comfortable with minimal hardship. The sales...

The overall experience has been surprisingly easy and comfortable with minimal hardship. The sales representative to the phone technician and customer service representatives has restored my hope that not all businesses are out to get your money while providing fractured customer service.

Pros

Nextiva is knowledge in their industry and product providing our company with an easy set-up and a system that is fairly easy to use.

Cons

The phone that was sent is of subpar standard and we were not informed of the additional cost to have it wireless. Be sure if you port numbers you let the set up representative know if it is a cell phone number or not.

Thomas
Thomas
Overall rating
  • Industry: Facilities Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Acceptable Service Experience Totally Let Down By Apps

Reviewed on 04/11/2020

The sales and initial implementation were fine. Shortly after activating, a tech "cleaned up" some...

The sales and initial implementation were fine. Shortly after activating, a tech "cleaned up" some settings in my configuration which completely disabled my service. Tech support in that case was prompt and thorough, although they never did call back as promised to make sure everything was fixed. Customer support since then has been a mixed bag. The online configuration is daunting and not something the average user should venture into. I have a computer background and still found it confusing.

The service itself (once configured properly) mostly worked fine and if you're using physical phones your experience may be different. However, I wanted to rely on the Windows and Android apps. They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.

For example, to add a contact from a caller ID record in the Windows app, you have to first add the number to contacts and then edit the contact to change the name, rather than just being able to add & edit in one step. There's no way to add contacts in bulk. The Outlook plug-in is broken and simply doesn't work. It's impossible to initiate an SMS message to a new contact; you have to have the contact text you first. You can't set a default view for the app.

The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

Pros

The voice service, once configured properly, generally worked fine. I had some rare glitches, but not sure whether they were Nextiva's fault.

Cons

The Windows and Android softphone apps are sub-par and make no effort to make the customer's life easier. Online fax interface is clunky and out-of-date. Video conferencing is complicated. Software is cluttered with team features I don't need that I can't hide. Configuration is complex and easy to break. Can't initiate SMS texts (contact has to text you first) and no MMS texting. Expensive for what you get.

Response from Nextiva

Hello Thomas, thank you for your review. We're sorry to hear that you've found the Nextiva app difficult to use at times. We want to help resolve this issue for you.

Brian
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

service good when it worked

Reviewed on 26/02/2024

good for a while but too many problems so we switched away

good for a while but too many problems so we switched away

Pros

the phone service was good in that it allowed phones to reach in multiple offices simultaneously.

Cons

We had chronic problems customer service was unable to fix making service no longer useable and we switched to another company.

Tom
Overall rating
  • Industry: Market Research
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Nextiva - Great Value

Reviewed on 24/04/2024

Excellent. Easy to install and configure the phone app. Would recommend.

Excellent. Easy to install and configure the phone app. Would recommend.

Pros

I liked that I could port my voice and FAX numbers without additional charge. The base pricing is excellent ... better than their competitors. Onboarding was excellent. Very satisfied!

Cons

After onboarding, there were some voicemail settings that had to be tweaked, but not a huge deal. I wish the FAX interface was a part of the APP and not a separate web-based platform, but again, easily worked around.

Alternatives Considered

RingCentral Contact Center and eFax

Reasons for Choosing Nextiva

Their cost was way too high for the services I was receiving.

Switched From

8x8 Work

Reasons for Switching to Nextiva

Porting existing numbers was free and Nextiva was much lower cost.
Showing 5 reviews of 884 Read all reviews

Nextiva FAQs

Below are some frequently asked questions for Nextiva.

Nextiva offers the following pricing plans:

  • Starting from: US$25.95/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Basic, Pro, and Enterprise plans are available on a monthly or annual basis.

Nextiva has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Nextiva supports the following languages:

English

Nextiva supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Nextiva integrates with the following applications:

Act!, Bullhorn ATS & CRM, ConnectWise Automate, Dynamics 365, Five9, GoldMine, GoldMine Premium Edition, Google Workspace, HubSpot CRM, Lotus Notes To Office 365 Migration, Microsoft Dynamics CRM - dupe, Microsoft Outlook, Microsoft Teams, NetSuite, NetSuite CRM, Oracle Sales, ServiceNow, SugarCRM, Workbooks, Zendesk Suite, Zoho CRM

Nextiva offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support

Related categories

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