Knack

Very simple to solve for Secure, HIPPA, PCI compliant user logins. Ability to pivot large data-set with simplified permission based views - no incremental expense for additional users / views / roles.

Support. Our reliance on knack is significant in pre-sale functions and as a result, when it breaks we have always defined the solution (or created the work-around) several days before a knack tech gets around to responding to our requests.

I like that in Knack I can access all-inclusive data, and see it reported in a variety of ways. I can opt for simple summary reports, more complex detailed reports, or even colorful and pretty graphs. I can use a wide variety of parameters to create the report, and I can sort the included data in a variety of ways. I can also export data in different formats. Knack is extremely flexible for me. Full disclosure - I am a frequent Knack user, but I do not record data into Knack, nor do I set up the databases at all. That magic is all done by someone else, so I cannot comment on the administrator aspects of Knack.

Sometimes Knack will log me out while I am in the process of using it. I try to accept the blame when this happens because I always have too many tabs open in my browser, and I often work in 2 different sections of Knack simultaneously. However, it is definitely frustrating.

Also, I have a pet peeve about the number of items I can view in one page of a report. For a report with lots of items, I have to navigate forward or back between many pages. I would much prefer to scroll further down the same page to see data in a long report. I don't know of any way to alter the number of items per page.

-Easy to learn and build numerous apps
-Lots of functional field types
-Easy to customize CSS and Javascript for each app if desired
-Excellent price point

-Very buggy
-Customer service was initially very responsive, but eventually stopped responding to my requests for simple bugs in my app to be fixed, even after numerous attempts to resolve.

The fact that the software acts like a native app but is in reality a micro website. Edit and upgrades are pushed out with a refresh with having to go through the process of submitting to an App Store. Also dont need to develop for different platforms/screen sizes. One size fits all

There are several features that have been requested over the years from many users that seem to be left behind. The biggest one in 2020 is that the mobile side needs a big upgrade in order to compete with native apps. A big one for us is uploading of photos on the mobile side. Its very cumbersome and slow. We have lost a few jobs because of this. Need some sort of mobile app that connects to these databases.

The pricing model makes it an easy sell to get started. You don't have to pay per user, so if you aren't sure whether you'll be able to achieve your goals, it provides a low cost opportunity to make an attempt.

My biggest concern is that our app has become complex enough that it will be difficult for it to be handed off to a new user in the future. Once the software is launched for the team, any changes you make are in effect instantly - there's no opportunity to preview them and roll them out later. Additionally there are a couple of glitches in the builder interface which are frustrating at times. Knack is in Beta with a new interface and I anticipate that these will be resolved.