--- description: Learn how LiveAgent can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for LiveAgent. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.co.uk/software/91301/liveagent Page: 1 / 73\ Next: [Next page](https://www.getapp.co.uk/software/91301/liveagent?page=2) > Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center. > > Verdict: Rated **4.7/5** by 1789 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LiveAgent \* Centralizes email, live chat, calls, and social media (Facebook, X, Instagram, WhatsApp, Viber, Telegram) into a unified ticketing system, reducing context-switching and keeping agent workflows consolidated. \* AI chatbot handles routine customer inquiries automatically, allowing human agents to focus on complex or high-priority cases. \* Built-in call center with IVR, call queuing, call recording, and video calling eliminates the need for separate telephony software. \* Rule-based automation and time-triggered actions route and escalate tickets without manual intervention, supporting consistent SLA adherence. \* Real-time visitor monitoring and proactive chat invitations allow support teams to engage website visitors before issues escalate. \* Multi-brand and multi-language support enables organizations to manage multiple customer-facing properties from a single platform instance. \* Self-service portal with knowledge base and community forums reduces inbound ticket volume by giving customers tools to resolve issues independently. \* SLA tracking and breach alerts help managers monitor response and resolution targets across all active tickets. \* Reporting dashboards surface agent performance metrics, ticket trends, and channel-level activity to inform staffing and process decisions. \* Canned responses and internal notes accelerate ticket handling and improve consistency across distributed support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1789 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Assignment Management - Audit Trail - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Blended Call Centre ## Integrations (2 total) - 3CX - Customer Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) - [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software) - [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software) - [Chatbot Software](https://www.getapp.co.uk/directory/2795/chatbot/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3486 reviews) 4. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.getapp.co.uk/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Good all in one support tool" — 4.0/5 > **Adarsh** | *25 April 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts > > **Cons**: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. > > Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth ----- ### "A great solution, with a few quick win opportunities to be better\!" — 4.0/5 > **Sam** | *7 July 2025* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: The single pane of glass approach to contact center management is great\! For the same or lower price as many other providers, you get a robust contact center solution with features for every size business\! I appreciate that I can edit the colors and styling of the customer-facing sections too - this aligns much better with our branding\! > > **Cons**: The UI could use an update to modern standards, both customer-side and agent-side. Accessibility - please add native support to increase font size, apply high contrast, and similar needs for folks with disabilities. Customizability - for the chat buttons, chat windows, etc that are customizable via CSS, provide a list of the classes / IDs used for easier customization. > > Onboarding was quick and easy, customer success reps are knowledgeable and helpful, my team loves this solution vs what they used before\! With a few minor tweaks, this platform could easily outpace its competitors\! ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 March 2025* | Professional Training & Coaching | Recommendation rating: 8.0/10 > > **Pros**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Cons**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "Powerful support system, even better when integrated" — 5.0/5 > **Nathan** | *1 July 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations. > > **Cons**: The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job. > > So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place. ----- ### "All what I need" — 5.0/5 > **Toke Leth** | *19 June 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need. > > **Cons**: Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover. > > Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time. ----- Page: 1 / 73\ Next: [Next page](https://www.getapp.co.uk/software/91301/liveagent?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/91301/liveagent) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data