About Lightspeed Retail

Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed eCommerce
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

Pricing starting from:

£79.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Lightspeed Retail

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.

Devices

Business size

S M L

Markets

Australia, Belgium, Canada, Switzerland, Germany, France, United Kingdom, Netherlands, United States

Supported Languages

Dutch, English, French, German

Pricing starting from:

£79.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Lightspeed Retail Software - Lightspeed Retail catalog
Lightspeed Retail Software - Lightspeed Retail supplier market
Lightspeed Retail Software - Lightspeed Retail product details
Lightspeed Retail Software - Lightspeed Retail checkout
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Features

Total features of Lightspeed Retail: 103

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Bar POS
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloguing/Categorisation
  • Channel Management
  • Check-in/Check-out
  • Clock In / Out
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customizable Fields
  • Customization
  • Data Import/Export
  • Data Synchronisation
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Bakeries
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Item Management
  • Kitting
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third Party Integrations
  • Time Clock
  • Touch Screen
  • Transaction History
  • Vendor Management
  • eCommerce Management

Alternatives

Square Point of Sale

4.7
#1 Alternative to Lightspeed Retail
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Shopify

4.5
#2 Alternative to Lightspeed Retail
Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

Shopify POS

4.6
#3 Alternative to Lightspeed Retail
Built for retail, Shopify POS is a point of sales system that brings your sales, inventory, customers and more together...

Clover

3.9
#4 Alternative to Lightspeed Retail
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Reviews

Overall rating

4.2 /5
(831)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4.2/5

Already have Lightspeed Retail?

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Write a Review!
Showing 5 reviews of 831
Zondre W.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great integrated system

Reviewed on 14/06/2019

Lightspeed has been great. We have been using it for over a year and it has met my expectations. ...

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Alternatives Considered

Clover, Shopify POS and Vend

Reasons for Choosing Lightspeed Retail

I wanted a cloud based integrated system

Switched From

Clover, Shopify POS and Vend

Reasons for Switching to Lightspeed Retail

I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.
Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Point of Sale solution

Reviewed on 07/01/2021

Overall, the software does a great job in helping Accountants, managers and front liners in the...

Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Pros

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Cons

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Switching to Lightspeed Retail

We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out.
David C.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Lightspeed Works For Me

Reviewed on 15/12/2021

I've been very satisfied overall. And it allows me to make more money.

I've been very satisfied overall. And it allows me to make more money.

Pros

I use lightspeed for my Point of Sale, Merchant Services, E-Commerce, & Website Hosting. It also works along with my Quickbooks accounting software. The biggest benefits for me are having one point of contact for all those services, 24/7 Support, that it is cloud based, and that I can access the system when I'm away from work to make customer quotes, check pricing, or help an employee on my day off. It allows me to make more money.

Cons

Setting up Lightspeed Accounting To Work With Quickbooks.

Marina K.
Overall rating
  • Industry: Building Materials
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not Able to Customize Anything

Reviewed on 14/12/2021

We are a small retail store with three locations that does mostly local sales and some online...

We are a small retail store with three locations that does mostly local sales and some online sales. We manufacture some of our own products as well as re-sell other products. We also do a lot of large custom orders. We explained in detail to our sales person what kind of business we were and what our needs were for the system, including the type of work orders/invoices we needed to be able to format for our employees and customers.

We were promised that all the forms and reports were totally customizable and it would be no problem. This is not the case at all! The work order forms and invoices can barely be customized and the only way you can customize it is if you know script or how to write in code. We've called customer support and they have offered no help on how we can customize it to fit our needs or even offer some outside resources that we would be glad to pay for. All we've gotten is "sorry, we can't help. if you want to request for this feature in the future, they may or may not add it."

We were fully expecting and promised to be able to format our work orders and reports from the start, but now we can't every run our business out of this system. Total waste of money!

Pros

- The retail POS side works fine
- e-Commerce side works fine

Cons

- Very complicated to customize any forms or reports for your business or not able to customize at all
- Lack of customer support
- Sales person overpromised on what system was capable of regarding our small business needs that were explained beforehand

Response from Lightspeed

Hi Marina,

Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps.

Thank you for your understanding.

Thank you,

Lightspeed Commerce

Astrid Y.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Massive improvements and proactive customer support

Reviewed on 03/10/2021

n/a

n/a

Pros

Initially we had problems getting support because they were very short-staffed. However they have done a lot to improve this aspect and I am confident that every time we call our support person will respond quickly and be able to solve our problem.

Cons

It was a little more difficult to implement than some other systems, so more of a learning curve for users. Also there are some product features that have some limitations at the moment but I think they will be resolved.

Showing 5 reviews of 831 Read all reviews

Lightspeed Retail FAQs

Below are some frequently asked questions for Lightspeed Retail.

Lightspeed Retail offers the following pricing plans:

Lightspeed Retail Lean: $79/month (billed monthy) or $69/month (billed annually) Standard: $139/month (billed month) or $119/month (billed annually) Advanced: $239/month (billed month) or $199/month (billed annually) Enterpise: Please contact Lightspeed directly

Lightspeed Retail has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

Lightspeed Retail supports the following languages:

Dutch, English, French, German

Lightspeed Retail supports the following devices:

iPad (Mobile)

Lightspeed Retail integrates with the following applications:

7shifts, APPSeCONNECT, Adobe Commerce, Agendrix, Amadeus, Amaka, Ascent360, BevSpot Food and Beverage Management, Bike Rental Manager, Birdeye, Bookingplanner, Boomtown, Booxi, Bounce, Chowly, City Hive, Cloudbeds, CoverManager, Craftable, DataQlick Apps, Facebook for Business, Flipdish, Formitable, GolfNow, Google Ads, Gourmetmiles, Growzer, Hexa, Homebase, Hostme, Hubtiger, Incentivio, Kangaroo, Kimoby, Loyal2, MDWare, Mailchimp, Marketman, Oracle Hospitality OPERA Cloud Property Management, Pepper, Perkville, Planday, QuickBooks Online Advanced, ResNexus, Retail Toolkit, Servmetrics, SevenRooms, SkuVault, Solink, Stitch Labs, SwiftCount, TapMango, WooCommerce, Xero, iZettle, nChannel, shiftbase, uberall

Lightspeed Retail offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Lightspeed Retail.