About Lightspeed Retail

Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed eCommerce
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

Pricing starting from:

£109.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Lightspeed Retail

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Countries available

Australia, Belgium, Canada, France, Germany and 4 others

Supported Languages

Dutch, English, French, German

Pricing starting from:

£109.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Lightspeed Retail Software - Lightspeed Retail catalog
Lightspeed Retail Software - Lightspeed Retail supplier market
Lightspeed Retail Software - Lightspeed Retail product details
Lightspeed Retail Software - Lightspeed Retail checkout
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Lightspeed Retail video
Lightspeed Retail video
Lightspeed Retail Software - Lightspeed Retail catalog
Lightspeed Retail Software - Lightspeed Retail supplier market
Lightspeed Retail Software - Lightspeed Retail product details
Lightspeed Retail Software - Lightspeed Retail checkout

Features

Total features of Lightspeed Retail: 110

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Catalog Management
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customizable Fields
  • Customization
  • Data Import/Export
  • Data Synchronisation
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Item Management
  • Kitting
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Order Management
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third-Party Integrations
  • Time Clock
  • Touch Screen
  • Transaction History
  • Vendor Management
  • Website Management
  • eCommerce Management

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Reviews

Overall rating

4.0 /5
(980)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support
4.0/5

Already have Lightspeed Retail?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 980
Jessica
Jessica
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best POS for small businesses

Reviewed on 04/09/2019

One major benefit is how easy my ordering is with their PO system.

One major benefit is how easy my ordering is with their PO system.

Pros

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons

Lots of different options so it takes a bit to determine what you need to use.

Alternatives Considered

Square Point of Sale, Shopify POS and Revel Systems

Reasons for Choosing Lightspeed Retail

Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.

Reasons for Switching to Lightspeed Retail

Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.
Taryn
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Lightspeed Retail for Gift Shop

Reviewed on 12/08/2024

I use Lightspeed every day in the shop I run. It has a great back office feature and connects to...

I use Lightspeed every day in the shop I run. It has a great back office feature and connects to the POS system very well. I like how all your reports are in one place and you can easily find the information you need by filtering the reports. Inventory is very easy with Lightspeed.

Pros

I like how easy it is to pull data on Lightspeed Back office and how easy it is to have it communicate to your POS device.

Cons

Connection to the card reader goes in and out frequently and it Lightspeed only works with certain processing companies.

Response from Lightspeed

Hi Taryn,

Thank you for your feedback! We're glad you enjoy the ease of using Lightspeed’s back office and POS features. We’re sorry to hear about the card reader issue and compatibility concerns. Your feedback is invaluable, as it helps us improve our product and services.

All the best,
The Lightspeed Team

James
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Take Your Money Elsewhere...Total Fail and Misleading Sales

Reviewed on 09/05/2024

Lied to so I would purchase $500 in hardware. Then was ghosted when I cancelled and wanted to...

Lied to so I would purchase $500 in hardware. Then was ghosted when I cancelled and wanted to return hardware. Spent two months trying to make it functional. Finally gave up. Cancelled subscription and then could not get a call back for hardware return. Was told a lot of inaccurate information at sales, just to be told at implementation it would not do those things that were promised.

Pros

Nothing. Wasted my time and energy with false promises of functionality. Total fail. Terrible experience

Cons

Questions I asked at demo:
Does it include integrations with Woo and Amazon? Told it did. It does not! Demands additional software to integrate with Woo, Amazon, and Shipstation.
Where is support? Told North America. It is not. 4-6 days to get email response. Phone support has no answers, creates email chain.

Response from Lightspeed

Hi James,

Thank you for sharing your concerns. We apologize for any frustration you experienced with our product and services. Your feedback on integrations and support response times is invaluable, and we're committed to improving in these areas.

If you're open to it, we'd appreciate the chance to discuss this further. Unfortunately, we are unable to locate your account within our records based on the information provided in your review. Please reach out to your Account Manager directly so we can find ways to assist you better.

Thank you in advance for your time.
The Lightspeed Team

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lights open

Reviewed on 16/02/2023

Pros

It integrates with several systems and card payment terminals which allows you to use it easier

Cons

Nothing I can complain about as it a great product

Sam
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Be very cautious

Reviewed on 10/05/2024

Very poor and now we are faced with a difficult situation to migrate away from them before the cost...

Very poor and now we are faced with a difficult situation to migrate away from them before the cost rack up. I have since discovered this is simply a hostile tactic to upsell their payment services.

Pros

Appears simple and easy to use, simple to set up and cost effective.

Cons

Be very wary. Lightspeed will take you on to use their epos system but once you have settled in, they will penalise if you do not use their payment services in conjunction. The monthly penalty for not using their payment gateway is huge. Support is limited to non existent and the account manager's primary objective to sell you their services, and if this is not accepted, they will pressurise you to take the services regardless by way of charging you £335 per month as penalty.

I would highly recommend you look into other Epos providers before committing to Lightspeed. As you will then be faced with the pressure of moving away from them quickly. Note they only give you 18 days to pay for the penalty invoices before suspending service.

Response from Lightspeed

Hi Sam,

We apologize for the challenges you've faced and appreciate your feedback. Providing transparent and flexible solutions is important to us, and we regret any frustration caused by our payment policies.  A member of our team has reached out to continue this conversation and address any remaining concerns.

 Thank you in advance for your time.
The Lightspeed Team

Showing 5 reviews of 980 Read all reviews

Lightspeed Retail FAQs

Below are some frequently asked questions for Lightspeed Retail.

Lightspeed Retail offers the following pricing plans:

Lightspeed Retail Basic: $109/month (billed monthly) or $89/month (billed annually) Core: $179/month (billed monthly) or $149/month (billed annually) Plus: $339/month (billed monthly) or $289/month (billed annually)

Lightspeed Retail has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Lightspeed Retail supports the following languages:

Dutch, English, French, German

Lightspeed Retail supports the following devices:

iPad (Mobile)

Lightspeed Retail integrates with the following applications:

7shifts, APPSeCONNECT, Adobe Commerce, Agendrix, Amadeus, Amaka, Ascent360, BevSpot Food and Beverage Management, Birdeye, Bookingplanner, Booxi, CXMEngine, Chowly, City Hive, Cloudbeds, CoverManager, Craftable, DataQlick Apps, Flipdish, Formitable, Google Ads, Gourmetmiles, Growzer, Hexa, Homebase, Hostme, Hubtiger Service and Repair Software, Incentivio, Kangaroo, Kimoby, Loyal2, MDWare, Mailchimp, Marketman, Meta for Business, NBC Sports Next, Pepper, Perkville, Planday, QuickBooks Online Advanced, ResNexus, Retail Toolkit, SevenRooms, Shiftbase, SkuVault Core, Solink, Stitch Labs, SwiftCount, TapMango, Uberall, WooCommerce, Xero, bike.rent Manager, nChannel

Lightspeed Retail offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Lightspeed Retail.