Lightspeed Retail
About Lightspeed Retail
Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.
Lightspeed Retail Features:
Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.
Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.
Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.
Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.
Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points.
-Create automated campaigns via SMS and a drag-and-drop email builder.
Lightspeed Payments:
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.
Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.
Integrated eCommerce:
- Sell in-store and online with Lightspeed eCommerce
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.
Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs
Pricing starting from:
£109.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Lightspeed Retail
We're dedicated to building not just the best point of sale, but the best business management tools:
- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.
- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.
- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.
-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points.
-Payments: everything you need to process sales and get paid in one place.
-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
Dutch, English, French, German
Pricing starting from:
£109.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Lightspeed Retail: 110
Alternatives
Toast POS
Shopify Plus
Odoo
PHP Point of Sale
Reviews
Already have Lightspeed Retail?
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- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
After Two Years - Lightspeed Remains The Best In All Categories
Reviewed on 29/05/2019
Lightspeed has literally saved us 20-30 hours per week. It connects and communicates well with all...
Lightspeed has literally saved us 20-30 hours per week. It connects and communicates well with all of our other systems; including accounting and loyalty platforms.
Their customer and technical support have been extraordinary and have exceeded our expectations. In fact, I think their technical support is the best not just in the point of sale industry but any industry. I find myself wishing other vendors I work with had the same level of support and professionalism.
Lightspeed also listens to their customers; this is evident by requests made in their support area. They actually respond to every request.
As a small business owner, we worry about many things. Lightspeed is not one of them!
Pros
After two other point of sale systems; and after two years using Lightspeed, it is by far the best in all categories.
We had two previous POS systems that fell short in comparison to Lightspeed. Part of our success with Lightspeed is that after two previous point of sale systems; we knew what we really needed and the right questions to ask during the sales process. We submitted specific questions in writing. All of our questions we answered in detail in less than 24-Hours. The sales team knows their products and knew my industry. In fact, most of our distributors catalogs are already pre-loaded into their system.
The transition from our other popular POS was relatively easy, especially in comparison to our previous transition. The Lightspeed team was always there to help and even anticipated needs before I knew them. The inventory system and purchase order system work well.
Cons
The only limitation we have with Lightspeed in related to the fact that we sell a lot of items by weight. This does not create a significant problem for us; but having bulk items accounted for in inventory would be a nice to have. We would love an integrated scale capability. The Lightspeed team was more than willing to help us set up our system to sell bulk items; it works better than another other POS we looked at.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic product for any retail business. Excellent value.
Reviewed on 06/06/2022
Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail...
Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.
Pros
Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.
Cons
Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.
Alternatives Considered
NBC Sports NextReasons for Choosing Lightspeed Retail
There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.Reasons for Switching to Lightspeed Retail
Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Lightspeed is great on the front side, and a nightmare on the backside
Reviewed on 29/04/2017
-We switched to Lightspeed from ShopKeep because we needed to manage the inventory of our 5...
-We switched to Lightspeed from ShopKeep because we needed to manage the inventory of our 5 locations in one place. That part works okay, once you figure out all the idiosyncrasies of the restock and reorder system. We had to hire a person just to manage the work-arounds we put in place to make Lightspeed a functional system for my business (because there are so many tedious extra steps).
-Feeling stuck is the worst feeling as a small business owner. Lightspeed make me feel stuck. I hit a new wall in the system regularly, and when I ask for what I need, the answer is ALWAYS "no, we can't do that." Some examples:
-The system does very little to tie sales and inventory together, it does next to nothing. You can export a sales report by item name, which is great. It tells you how many you sold, your sales numbers, and how many you have left. But the vendor information nor the department information for the sold items is not on the export. That makes the report useless in terms of knowing what vendors your business is coming from. Their answer is you can then export vendor sales separately. That is not helpful, because that export does not include item info or department info, nor does it tell you your on-hand inventory. There is not a single way in Lightspeed to view your sales and on-hand inventory in one place, and because their exported reports are so sparing of relevant information, I can't even create my own. This is a major flaw. With ShopKeep, at least I could get my data out of the system to manipulate it how I needed. With Lightspeed, I am SOL.
-I don't even call customer service anymore because 100% of the time all they do is validate the problem and then offer no solution. Their consistent response is to tell me to make a suggestion to their developers.
-I have been in business 10 years. We have 5 locations, and a website. I have 40 employees. I think Lightspeed would work for a single location or 2 location business. But any more than the system creates more work than it takes away. Looking back, I wish I would have stayed with Shopkeep.
Pros
The check-out system is nice and easy.
For multi-locations it is helpful to see sales and inventory in one place.
Cons
-there is no flexibility in the system. The way Lightspeed wants you to see and retrieve your data is the ONLY way you can get your data. And their way 90% of the time is not relevant to the basic needs of a retailer to analyze and evaluate their business.
-Customer Service is not responsive. The company does not seem willing to listen to complaints or provide work arounds to the rigidity of the system.
- The eCom site is FULL of problems that they do not have a handle on. There are many limitations with the way you have to present information on the site.
-It's very expensive for what you get. I was willing to pay a premium for a system I was told would exceed our needs and expectations. For the 2 things it does well, there are 98 headaches.
-They do not offer refunds or a way out of your contract if you are unhappy.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy Switch to Lightspeed Retail
Reviewed on 31/05/2022
Overall it has been an easy switch and easy to use software.
Overall it has been an easy switch and easy to use software.
Pros
The fully integrated credit card payments has been wonderful, not having to use two separate systems to complete the sale has been great. Also the integrated inventory between retail and ecom has been great. Sell it in one place and inventory get adjusted across all platforms. Also the ability to use multiple registers at once and complete payments at the same time has been a life saver.
Cons
The additional cost for some of the features in the ecom, such as different layouts for the website that would incorporate things such as reviews on other websites. The limited analytical information you have at your disposal without having to pay for lightspeed analytics.
Reasons for Choosing Lightspeed Retail
Lack of options, no website integration. Multiple registers and credit card terminals.Reasons for Switching to Lightspeed Retail
Features that were part of the standard cost. No crazy one time fees to import inventory, customers, and vendors. Built in website designer and integrated inventory and payments.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product with Great Customer Service
Reviewed on 19/01/2021
Lightspeed is very responsive, not just in sales but in the IT service. They are quick to respond...
Lightspeed is very responsive, not just in sales but in the IT service. They are quick to respond and have always worked patiently with us to resolve any problems, which usually are down to user error. I believe the cost/benefit ratio is optimal and have no plans to seek another POS/ECommerce at this time.
Pros
I really appreciate the seamless integration between the POS and the eCommerce. I also really like that this is all web-based, so that a computer can be used for the interface rather than a cash register that will only serve one function. When there is a problem, Lightspeed is usually ahead of me in giving notice that there is one and gives the approximate timing for the fix. Also, if you have both components and the payment processor is down (like at Christmas), you can easily set up the purchase online and your customer can process their goods and walk out of the shop a happy customer.
Cons
It feels like the frameworks for the eCommerce should be a little easier to use, but I've had much less robust platforms. Also, I'm still trying to find a better solution for shipping for the kind of shop that I have, but don't actually blame Lightspeed. It would be great if there were a more integrated and less expensive phone app add-on for shopping.
Reasons for Choosing Lightspeed Retail
I didn't like the platform. It wasn't made for a business like mine.Switched From
ShopifyReasons for Switching to Lightspeed Retail
I needed a robust POS that made it easy to retail the handmade products that we craft in our shop. We often have multiple versions of the same product in regard to scent and quantity. Also, the ability to monitor the inventory for both the brick-and-mortar and the eCommerce portions of our business is invaluable. I have stayed with them, because they didn't stop with their superior customer service after the contracts were signed. It also seems like a system that will grow with us. I chose them, when I was taking my business from a kitchen "cottage" style business to a full time shop with eCommerce. I don't regret it.Lightspeed Retail FAQs
Below are some frequently asked questions for Lightspeed Retail.Q. What type of pricing plans does Lightspeed Retail offer?
Lightspeed Retail offers the following pricing plans:
- Starting from: £109.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Lightspeed Retail Basic: $109/month (billed monthly) or $89/month (billed annually) Core: $179/month (billed monthly) or $149/month (billed annually) Plus: $339/month (billed monthly) or $289/month (billed annually)
Q. Who are the typical users of Lightspeed Retail?
Lightspeed Retail has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Lightspeed Retail support?
Lightspeed Retail supports the following languages:
Dutch, English, French, German
Q. Does Lightspeed Retail support mobile devices?
Lightspeed Retail supports the following devices:
iPad (Mobile)
Q. What other apps does Lightspeed Retail integrate with?
Lightspeed Retail integrates with the following applications:
7shifts, APPSeCONNECT, Adobe Commerce, Agendrix, Amadeus, Amaka, Ascent360, BevSpot Food and Beverage Management, Birdeye, Bookingplanner, Booxi, CXMEngine, Chowly, City Hive, Cloudbeds, CoverManager, Craftable, DataQlick Apps, Flipdish, Formitable, Google Ads, Gourmetmiles, Growzer, Hexa, Homebase, Hostme, Hubtiger Service and Repair Software, Incentivio, Kangaroo, Kimoby, Loyal2, MDWare, Mailchimp, Marketman, Meta for Business, NBC Sports Next, Pepper, Perkville, Planday, QuickBooks Online Advanced, ResNexus, Retail Toolkit, SevenRooms, Shiftbase, SkuVault Core, Solink, Stitch Labs, SwiftCount, TapMango, Uberall, WooCommerce, Xero, bike.rent Manager, nChannel
Q. What level of support does Lightspeed Retail offer?
Lightspeed Retail offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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