About RazorSync

RazorSync's Field Service Software allows service professionals to schedule and track jobs, manage workers, estimate, quote, process payments and update customer records from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, cut operational costs, gain business, shorten their billing cycles and improve customer satisfaction.

RazorSync’s affordable software is the easiest way to organize your business allowing our customers to manage their customers and field workers, schedule and dispatch workers, optimize routes with Google Maps integration, and eliminating double entry and excess paperwork with the incorporation of Quickbooks. With RazorSync it’s easy to estimate, quote, invoice, and accept mobile payments in the field for a more efficient billing cycle that cuts out paperwork saving you hours every week. RazorSync helps increase productivity and efficiency as well as helping to reduce errors to improve cash flow and eliminate paperwork.

RazorSync is the #1 rated mobile service software on the iTunes App Store and on Google Play. RazorSync's Field Service software was the Silver Prize Winner in the 12th annual Dealer Design Awards Program in the Contractor Services and Software category. RazorSync also received top honors at the 11th annual American Business Awards. RazorSync was recognized among 3,200 nominations for optimal in-field use, robust functionality, ongoing enhancements, exceptional customer support, and affordability for every size of company.

About RazorSync, LLC
RazorSync is a leading software/app publisher for the field service industry headquartered in Minneapolis, Minnesota. Our mission is to provide affordable solutions that allow customers to increase both their productivity and profitability.

Key benefits of RazorSync

Save time, reduce paperwork and grow your service business with our award winning field service software.

Powerful, but easy to use scheduling, estimating and invoicing features help increase productivity.

Integrated with QuickBooks, accounting records are automatically updated. Say goodbye to paperwork.

Perfect for small to medium service businesses including: HVAC, plumbing, electrical contractors, IT & computer repair, lawn care, pest control, security, appliance repair, property management and more.

RazorSync's award winning software allows our customers to manage their customers and field workers, schedule and dispatch workers, estimate and so much more, all from a smartphone, tablet, or desktop computer, onsite or in office, online or offline.

Devices

Business size

S M L

Markets

United States, Canada, Australia

Supported Languages

English

Images

iPhone Application
Signature Capture and Photos Update Customer Account
Work Order Detail with Tax
Parts
Filter Schedule View by Status
Color-Coded Techs and Jobs
Unassigned Service Requests
Search Customer Records
Update Customer Records to QuickBooks
Manage and Track Technicians
View 11 more
RazorSync video
RazorSync screenshot: iPhone Application RazorSync screenshot: Signature Capture and Photos Update Customer Account RazorSync screenshot: Work Order Detail with Tax RazorSync screenshot: Parts RazorSync screenshot: Filter Schedule View by Status RazorSync screenshot: Color-Coded Techs and Jobs RazorSync screenshot: Unassigned Service Requests RazorSync screenshot: Search Customer Records RazorSync screenshot: Update Customer Records to QuickBooks RazorSync screenshot: Manage and Track Technicians

Features

Total features of RazorSync: 80

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Audit Trail
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Client Portal
  • Contact Database
  • Contact History
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Reporting
  • Customisable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop Interface
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Templates
  • Employee Management
  • Estimating
  • Forms Management
  • GPS
  • Geographic Maps
  • Instant Messaging
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Tracking
  • Labor Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Monitoring
  • Multi-Company
  • Multi-Location
  • Offline Access
  • PDF Conversion
  • Partial Payments
  • Payroll Integration
  • Project Notes
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Billing
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Resource Allocation
  • Returns Management
  • Rules-Based Workflow
  • SMS Integration
  • Sales Reporting
  • Secure Data Storage
  • Secure Login
  • Task Scheduling
  • Third Party Integration
  • Timesheets
  • Work Order Management
  • Workflow Management

Alternatives

ServiceTitan

4.5
#1 Alternative to RazorSync
ServiceTitan is a cloud-based field service management solution designed for electrical, plumbing, HVAC, garage door,...

Service Fusion

4.5
#2 Alternative to RazorSync
Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and...

Loc8

3.7
#3 Alternative to RazorSync
Loc8 will help you manage your service business. Easy to get started with free and paid editions. Loc8 will help you...

ServiceWorks

4.4
#4 Alternative to RazorSync
ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch,...

Reviews

Overall rating

4.4 /5
(441)
Value for Money
4.4/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support
4.5/5

Already have RazorSync?

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Showing 5 reviews of 441
Will M.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Best Bang for Buck!

Reviewed on 11/06/2016

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate...

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Pros

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.

All the other features are great but you can find the same features elsewhere (and pay a lot more).

Cons

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.

UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Pavel S.
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What I would like have added or changed

Reviewed on 01/11/2019

I like it very much it suits our needs very well and I notice a steady improvement. So far the...

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Pros

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Cons

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.

Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Response from RazorSync

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Verified Reviewer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

A lot of potential, but falls short on some very basic requirements

Reviewed on 18/02/2017

In many respects we are like most service companies. We receive a request from a customer,...

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Pros

Easy to use for the most part, but the training is definitely beneficial.
Technical support is second to none.

Cons

There is no field for a purchase order, in our days 99% of our customers use a purchase order.
Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find.
When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information.
Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter.
The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app.
At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number.
The mobile apps are battery hogs on phones, so please make sure to have chargers on hand.

Duane T.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

RazorSync is great for any sized business

Reviewed on 06/11/2019

Pros

I like the flexibility that comes with Razorsync. I can make adjustments on the fly

Cons

Inventory management portion leaves a lot to be desired

Response from RazorSync

Thank you Duane for this review! I am glad this has allowed you more flexibility. Please reach out if you ever have any questions!

Marc M.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

very good program, with a few minor changes can be great!

Reviewed on 01/11/2019

Time-efficient , least paperwork more profit!

Time-efficient , least paperwork more profit!

Pros

price, support, offline capabilities, relatively easy to use.

Cons

QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option

Response from RazorSync

Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!

Showing 5 reviews of 441 Read all reviews

RazorSync FAQs

Below are some frequently asked questions for RazorSync.

RazorSync offers the following pricing plans:

  • Starting from: US$40.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing Package Plans • Solo, up to 2 users, $40/month (annual plan) • Team, up to 7 users, $115/month (annual plan) • Pro, up to 15 users, $240/month (annual plan) • Enterprise, up to 45 users, $630/month (annual plan) All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial. RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.

RazorSync offers the following features:

  • Advanced Reporting
  • Custom Service Templates
  • Customer Management
  • Customer Portal
  • Estimating & Invoicing
  • Mobile Credit Card Readers
  • QuickBooks Integration
  • Route Optimization
  • Scheduling Software & Job Tracking
  • Service Dispatch
  • Work Orders
  • Worker Management & GPS

RazorSync has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

RazorSync supports the following languages:

English

RazorSync supports the following devices:

Android, iPhone, iPad

RazorSync integrates with the following applications:

Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced

RazorSync offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base

Related categories

See all software categories found for RazorSync.