--- description: Learn how Freshservice can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Freshservice. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [IT Management Software](/directory/771/it-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.co.uk/software/91351/freshservice Page: 1 / 30\ Next: [Next page](https://www.getapp.co.uk/software/91351/freshservice?page=2) > Freshservice is an online ITIL service desk with ticketing \& asset management capabilities, and incident, problem, change, release, and knowledge management tools. > > Verdict: Rated **4.5/5** by 714 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshservice \- Cloud based and ITIL Ready out of the box - Refreshing user experience that is miles ahead of age-old service desks - Built-in asset management capabilities to manage all kinds of digital assets - Flexible Pricing Plans for all kinds of organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 714 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: £15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Discovery - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Discovery - Automated Responses ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Management Software](https://www.getapp.co.uk/directory/771/it-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.co.uk/directory/771/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3425 reviews) 3. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1781 reviews) 5. [JIRA Service Management](https://www.getapp.co.uk/software/91811/jira-service-management) — 4.5/5 (770 reviews) ## Reviews ### "Freshservice" — 4.0/5 > **Nathan** | *2 October 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: I liked to layout of the ticketing system and how easy it is to go back and look at previous tickets, I also like the Reporting and tracking so i can keep on top of the work that my staff to. There is also a lot of integration into freshservice > > **Cons**: Maybe the filters but they aren't too bad once you get used to them, my staff often will have filters set to open, their tickets and unassigned so if i have a staff member away no one will look at their tickets unless i flag it with then, but again this is more of a user issue than software ----- ### "Great off the shelf for small businesses" — 4.0/5 > **Bruno** | *16 March 2026* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: It is quick to set up which when having a small team and limited resources comes in really handy. It does have some level of customization which is nice. > > **Cons**: I am unable to get a support person when having a question or needing help configuring. Sometimes the knowledge base / FAQ is not enough. > > Overall a good product. not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20 September 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The user-friendly interface and automation features have saved me time and effort. > > **Cons**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12 March 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Cons**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- ### "Reliable Help Desk Platform for Managing IT Operations" — 5.0/5 > **Rakesh** | *19 March 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Freshservice offers a clean and intuitive interface that makes it easy for teams to manage daily support tasks. Ticketing system is well structured and features like automation, SLA policies and workflow customization help reduce manual effort. It also integrates smoothly with other tools, which improves visibility across IT operations. > > **Cons**: Some advanced configurations, especially for workflows and reports, can take time to fully understand. Pricing may feel slightly higher compared to other tools, particularly for smaller teams or when scaling. > > Our overall experience with Freshservice has been good so far. It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way. The interface is user-friendly and automation helps streamline operations. It has improved how our team tracks and resolves issues while maintaining better control over service delivery. ----- Page: 1 / 30\ Next: [Next page](https://www.getapp.co.uk/software/91351/freshservice?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/91351/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data