Brevo

About Brevo
Brevo is a CRM and email marketing solution that helps businesses:
- Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads
- Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs
- Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience
- Reduce the number of marketing and sales apps and get a full view of customer interactions with tools that talk to each other
- Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot
- Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform
- Connect the eCommerce store to track web sales and use retention analysis to improve marketing strategy.
- Talk to customers anytime, anywhere with Brevo’s cloud-based phone system
Key benefits of Brevo
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Reviews
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- Industry: Internet
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best free email plan for small businesses
Reviewed on 25/01/2025
Pros
It is easy to use. For me being an early stage startup founder with less financial resources it was great to use the free plan. I must say i researched the internet for best free plan in email marketing tools and nobody beats Brevo in this forte.
Cons
I am pleased with their industry standard and competitive strategy.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and user friendly
Reviewed on 05/02/2025
Easy to use and set up, good stats info, easy management of lists and contacts.
Easy to use and set up, good stats info, easy management of lists and contacts.
Pros
The simple and user friendly interface. Being able to duplicate campaigns, create your own sub page and manage contact is a breeze.
Cons
Don't see any significant ones yet. I would certainly prefer not to have my inbox flooded with auto reply emails every time a mailing goes out as we send to a very large volume of clients and it can be cumbersome to comb through each.
Alternatives Considered
MailchimpReasons for Choosing Brevo
ABRIZO - old interface and lacks key functionalities. It's so old you don't even have it in the dropdownSwitched From
MailchimpReasons for Switching to Brevo
did same job but for less. We like the UI of Brevo over most others we've seen.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Account suspended many times
Reviewed on 25/11/2024
They suspended our account for no reason, such as there is no any hard bounce or something. And a...
They suspended our account for no reason, such as there is no any hard bounce or something. And a few times. As a result, we could not send any of the campaigns we had prepared for Black Friday and planned to send to our customers. We contacted support once, they activated the account, and then they suspended our account again without giving any reason. What I don't understand is, what's the point of paying money when not being able to send campaign emails?
Pros
We preferred to use it to create scheduled campaigns and for other reasons, but these features are worthless after you fail to send the campaign.
Cons
They suspended our account for no reason, such as there is no any hard bounce or something. And a few times. As a result, we could not send any of the campaigns we had prepared for Black Friday and planned to send to our customers. We contacted support once, they activated the account, and then they suspended our account again without giving any reason. What I don't understand is, what's the point of paying money when not being able to send campaign emails?

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brevo offers what others do not free or at very reasonable price.
Reviewed on 20/10/2024
My overall experience has been smooth and very useful. I was able to transform a clients entire...
My overall experience has been smooth and very useful. I was able to transform a clients entire cold calling marketing to well organised and segmented email campaigns using only the free version.
Pros
Comes with huge benefits
1. The free version has everything for contact management, marketing and sales that a small or medium business needs. No other CRM offers this.
2. The paid subscriptions are very cheap and the cheapest of them has tonnes of extra features, but costs very little.
3. Well organised and self explanatory, the tutorials are well-written and chat support is good.
4. Calling rates are pretty low and you get call recording with transcripts, a number, voic mail and other features at a very reasonable price
5. I love the automation page and I could build complex automations very simply using drag and drop tools.
6. I love the email templates and the many ways I can customise the different email fields.
7. You can add tasks, send email, add deals and see all interactions from the contact page. It is easy to add different types of fields to the contact page also.
Cons
1. I would love inbuilt translation and soell-check
Alternatives Considered
OdooReasons for Switching to Brevo
Pricing and features were the most important factors.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Can't beat Brevo!
Reviewed on 03/02/2025
We've been using Brevo for 5 years and I am very pleased overall. Incredible value for money. Other...
We've been using Brevo for 5 years and I am very pleased overall. Incredible value for money. Other solutions would cost £100-200/month - we're paying half that.
Pros
Has all the features our business needs for email campaigns. Really like the fact Brevo doesn't charge by number of contacts - we can have as many contacts within our lists without being charged over a certain amount. Their support is excellent - very fast to respond which is not typical for most tech companies.
Cons
Automations don't always seem to work the way they should. They are pretty easy to set up, but I've had issues with workflows and although Brevo support is helpful, resolution tend to drag on.
Alternatives Considered
MailchimpReasons for Switching to Brevo
The ability to export a very large number of contacts and not be charged for contacts over 2,500.Brevo FAQs
Below are some frequently asked questions for Brevo.Q. What type of pricing plans does Brevo offer?
Brevo offers the following pricing plans:
- Starting from: £6.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Brevo pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account. Try Brevo with a free account and send up to 9,000 emails per month (300 emails per day). As your business grows, you can upgrade to a plan that meets your needs without breaking the bank! Marketing Platform Free: $0/month Starter: $9/month Business: $18/month Enterprise: Custom Quote Available Conversations Platform Free: $0/month Pro: $15/month Sales Platform Free: $0/month Pro: $12/month Customer Data Platform: Custom Quote Available
Q. Who are the typical users of Brevo?
Brevo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Brevo support?
Brevo supports the following languages:
English, French, German, Italian, Portuguese, Spanish
Q. Does Brevo support mobile devices?
Brevo supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Brevo integrate with?
Brevo integrates with the following applications:
ActiveCampaign, Adobe Commerce, BigCommerce, Bouncer, Convertful, Drupal, Elementor, Eventbrite, Everwin CXM, Freshdesk, GRC Contact, Getsitecontrol, Google Ads, Google Analytics 360, Google Sheets, Gravity Forms, HubSpot CRM, Hyperise, Intercom, Jimdo, Joomla, LeadSync, MailOptin, MailPoet, Microsoft Outlook, Mixpanel, NiftyImages, Ninja Forms, Nosto, Onvocado, OptinMonster, Outfunnel, PayPal, Personizely, Pipedrive, Poptin, PrestaShop, Privy, Salesforce Marketing Cloud, Shopify, Shopware, Streak, Stripe, Stripo.email, SugarCRM, Sumo, TOPOL, Thrive Leads, Typeform, Unbounce, Wisepops, Wix, WooCommerce, WordPress, Wufoo, Zapier, Zendesk Suite, Zenkit
Q. What level of support does Brevo offer?
Brevo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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