Brevo

I like that it's so easy to use and it integrates easily with most of other marketing apps. I was looking for a solution where I could simply build a list and focus on marketing automation and sending impactful email marketing campaigns. Brevo allows me to do just that and the great thing is that it's inexpensive and I can increase my sending limit easily if necessary. Great tool for smaller creators.

Perhaps the user interface could look a bit more modern, and it would be nice if I didn't have to pay extra to remove Brevo's logo from my email campaigns.

It is better value for money than sending our mailings out via mailchimp with a better and easier UI. This has meant we have been able to bring our entire database to breve and use their subscription form which is much easier to update/ tweak than our previous version.

When a recipient unsubscribes from one mailing brevo unsubscribes them from all mailings, rather than just the one list/ mailing they did not want. This is very frustrating as we unnecessarily lose subscribers.

When asking for country location on the subscribe form, I had to manually import/ type the names of every country for people to chose from rather than it being an existing field that brevo has as a template.

Billing was confusing for accounts as it says send in blue rather than brevo.

As a small business owner, the thing that attracted me to Sendinblue was the pricing. At the time I was using this, my marketing emails were fairly low-tech and with a few trade-offs, I was excited that I could send to unlimited contacts using the free plan. It also offered some customizations with the free plan other services didn't, and I felt like the pricing for larger lists was extremely fair (as I was hoping to stay with them).

The backend was a bit clunky and felt fairly outdated, but I was willing to overlook that for the price. After setting up my lists, default settings, first email, etc. I got a notice that I would have to go through verification before sending my first email. The process was RIDICULOUS. I had to schedule a call with someone in France (which seemed odd, but okay). My call was rescheduled twice and then ultimately canceled. After a month of trying to verify, I ultimately switched providers. After having gone through all the setup work, I never even got to send out anything more than a test email to myself.

The all-in-one nature and ease of use. Automations are super easy to set up which I love, and it's really nice being able to look at a contact and see the whole history of interactions across different channels in one place.

The CRM party (Brevo Deals) unfortunately doesn't have multi-currency support, and when managing client accounts as a web agency I need to pay for and upgrade my email marketing plan if I want my team to have access to a client's email marketing which makes no sense to me.