About simPRO

simPRO is a powerful job management software solution created by trade contractors, for trade contractors. If your business struggles with quoting multi-stage projects, managing inventory, communicating with technicians, or any other areas of your workflow, simPRO provides a streamlined platform to address your pressing challenges all while helping you increase productivity and profits.

More than 150,000 field service professionals in the commercial and residential spaces trust simPRO for workflow management. simPRO combines cloud-based software for the office with mobile apps for technicians for superior office to field connectivity.

simPRO is a top-rated choice in the field service industry due to easily-accessible customer support, online help guides, in-depth implementation and training, and consistent software updates that are tailored to customers’ needs. Additionally, simPRO connects with QuickBooks and Xero for streamlined accounting and job management.

Key benefits of simPRO

simPRO has many features to simplify your workflow:
- Increase billable hours with automated tasks for dispatching, scheduling, inventory management, and more
- Track your multi-stage projects from start to finish
- Connect office operations with work in the field with simPRO Mobile
- Gain vital visibility into business status and financials with detailed reports

Devices

Business size

S M L

Markets

Australia, United Kingdom, United States

Supported Languages

English, Spanish

Images

simPRO Software - Import major supplier catalog
simPRO Software - Capture customer's information easily
simPRO Software - Easily revise and adjust your estimates
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simPRO video simPRO Software - Import major supplier catalog simPRO Software - Capture customer's information easily simPRO Software - Easily revise and adjust your estimates

Features

Total features of simPRO: 209

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Auto-Responders
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Barcoding/RFID
  • Batch Processing
  • Bid Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cash Flow Management
  • Cataloguing/Categorisation
  • Change Order Management
  • Check-in/Check-out
  • Chemical Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customisable Branding
  • Customisable Categories
  • Customisable Forms
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Synchronisation
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Logs
  • Expense Tracking
  • Facility Scheduling
  • File Storage
  • Financial Analysis
  • Financing Management
  • Fitting Management
  • Fixed Asset Management
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Schools
  • Forecasting
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Kitting
  • Knowledge Base Management
  • Labor Cost Reporting
  • Labor Management
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Management
  • Overhead Costs Estimating
  • Overrun Reporting
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Percent-Complete Tracking
  • Portfolio Management
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Pricing Management
  • Prioritisation
  • Product Configurator
  • Product Identification
  • Production Cost Tracking
  • Productivity Analysis
  • Project Estimating
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Role-Based Permissions
  • Room Scheduling
  • Route Optimisation
  • Routing
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Serial Number Tracking
  • Service History
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Takeoff
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • URL Customisation
  • User Management
  • Vacation/Leave Tracking
  • Vendor Management
  • Video Support
  • Warehouse Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management

Alternatives

AroFlo

4.3
#1 Alternative to simPRO
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Commusoft

4.7
#2 Alternative to simPRO
Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses...

Jobber

4.6
#3 Alternative to simPRO
Jobber’s award-winning software is perfect for home services businesses that want to keep jobs on track and provide a...

Nexvia

4.6
#4 Alternative to simPRO
Nexvia is a cloud-based project management system that covers estimating and tendering, factory management, reporting,...

Reviews

Overall rating

4.2 /5
(83)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4/5
Customer Support
4.1/5

Already have simPRO?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 83
Lori M.
Overall rating
  • Industry: Public Safety
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best overall Service/Project Software on the Market

Reviewed on 04/01/2019

It has saved us money overall by bringing all employees into the same software program eliminating...

It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.

Pros

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

Cons

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

Response from simPRO Software

Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO

Rob H.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Robust and intuitive field management software

Reviewed on 14/10/2019

Overall, this has been an amazing experience for us. The software feels like just what the doctor...

Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.

Pros

When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.

Cons

There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.

Response from simPRO Software

Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient.

We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO

John H.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Think Twice

Reviewed on 16/11/2019

Support is lacking made several attempts while in Denver to meet with our customer support member...

Support is lacking made several attempts while in Denver to meet with our customer support member and on three separate occasions they failed to meet with me that was all I need to realize simPRO does not care about longevity of their clients.

They don't listen to our needs or concerns but inform us we need more training

Pros

Dispatching, Purchase order, Estimating and billing portion of the software top notch flow great to together awesome

Cons

Job costing, tax reporting time tracking and reporting don't function well In fact to tools you would need to manage your business don't work

Response from simPRO Software

Hi John,

Thank you for your feedback. We're happy to hear that simPRO has helped you with dispatching, estimating, and billing. Our dedicated Customer Success & Support team at simPRO is available 24/6 via online chats and phone. We value our customers and are here to solve any issues you have within simPRO. Additionally, our Customer Success team was specifically developed to help our customers over the long run with consultation beyond the standard technical support. We also welcome customers to visit our Denver office. However, we are under no obligation to meet with customers outside of a work setting. Please reach out to Customer Success at [email protected] if you would like to discuss this further.

Robert S.
Overall rating
  • Industry: Security & Investigations
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SimPRO and ProSec Integration

Reviewed on 10/10/2019

SimPRO is a great tool to use for the type of business we operate. It helps us manage material and...

SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking.

Pros

Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.

Cons

Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.

Response from simPRO Software

Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile.

We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible.
Best, Team simPRO

Joel A.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

simPRO works well for our us

Reviewed on 10/10/2019

The software has really improved the overall functionality of our business as a whole. There are...

The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow.

Pros

The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy.

Quoting in simPRO can be easy and straightforward when the software is set up properly.

The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature.

Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do.

Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow.

We also like the project management aspect of the software.

Cons

Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice.

We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard.

Response from simPRO Software

Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO

Showing 5 reviews of 83 Read all reviews

simPRO FAQs

Below are some frequently asked questions for simPRO.

simPRO offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

simPRO has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

simPRO supports the following languages:

English, Spanish

simPRO supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

simPRO integrates with the following applications:

Google Calendar, MYOB Essentials, Microsoft Outlook, QuickBooks Online Advanced, Quickbooks Online, Square Payments, Xero, Zapier

simPRO offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for simPRO.