simPRO

Streamline operations. Increase profits. Grow your business.

About simPRO

simPRO is a powerful job management software solution created by trade contractors, for trade contractors. If your business struggles with quoting multi-stage projects, managing inventory, communicating with technicians, or any other areas of your workflow, simPRO provides a streamlined platform to address your pressing challenges all while helping you increase productivity and profits.

More than 150,000 field service professionals in the commercial and residential spaces trust simPRO for workflow management. simPRO combines cloud-based software for the office with mobile apps for technicians for superior office to field connectivity.

simPRO is a top-rated choice in the field service industry due to easily-accessible customer support, online help guides, in-depth implementation and training, and consistent software updates that are tailored to customers’ needs. Additionally, simPRO connects with QuickBooks and Xero for streamlined accounting and job management.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of simPRO

simPRO has many features to simplify your workflow:
- Increase billable hours with automated tasks for dispatching, scheduling, inventory management, and more
- Track your multi-stage projects from start to finish
- Connect office operations with work in the field with simPRO Mobile
- Gain vital visibility into business status and financials with detailed reports

Devices

Business size

S M L

Markets

Australia, Canada, Ireland, New Zealand, United States

Supported Languages

English, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

simPRO Software - Import major supplier catalog
simPRO Software - Capture customer's information easily
simPRO Software - Easily revise and adjust your estimates
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simPRO video
simPRO Software - Import major supplier catalog
simPRO Software - Capture customer's information easily
simPRO Software - Easily revise and adjust your estimates

Features

Total features of simPRO: 218

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cataloguing/Categorisation
  • Change Order Management
  • Check-in/Check-out
  • Class Scheduling
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Synchronisation
  • Data Visualisation
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • File Sharing
  • File Storage
  • Financial Analysis
  • Financial Management
  • Fitting Management
  • Fixed Asset Management
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Plumbing Industry
  • For Schools
  • Forecasting
  • Forms Automation
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Inspection Management
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Kitting
  • Labor Cost Reporting
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Map Creation
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Management
  • Overrun Reporting
  • Payment Collection in the Field
  • Payment Processing
  • Percent-Complete Tracking
  • Portfolio Management
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Price / Margin Management
  • Pricing Management
  • Prioritisation
  • Process Modeling & Designing
  • Product Identification
  • Production Cost Tracking
  • Progress Reports
  • Progress Tracking
  • Project Billing
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • QM/ABPro Interface
  • Qualification Tracking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Rescheduling
  • Residential Properties
  • Resource Management
  • Resource Scheduling
  • Risk Management
  • Role-Based Permissions
  • Room Scheduling
  • Route Optimisation
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Serial Number Tracking
  • Service History
  • Spatial Analysis
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Takeoff
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Technician Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • User Management
  • Vendor Management
  • Warehouse Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Alternatives

FieldEdge

4.3
#1 Alternative to simPRO
FieldEdge is the #1 service management software to help you run and grow your entire field service business. We set you...

Tigerpaw Software

3.8
#2 Alternative to simPRO
Tigerpaw One business management software provides everything you need to begin the automation process, increase...

Service Fusion

4.4
#3 Alternative to simPRO
Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and...

Jobber

4.5
#4 Alternative to simPRO
Jobber’s powerful software is perfect for home services businesses. Keep jobs on track and provide a seamless customer...

Reviews

Overall rating

4.2 /5
(112)
Value for Money
4.0/5
Features
4.0/5
Ease of Use
3.9/5
Customer Support
4.1/5

Already have simPRO?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 112
Lori M.
Overall rating
  • Industry: Public Safety
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best overall Service/Project Software on the Market

Reviewed on 04/01/2019

It has saved us money overall by bringing all employees into the same software program eliminating...

It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.

Pros

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

Cons

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

Response from simPRO Software

Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO

Rob H.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Robust and intuitive field management software

Reviewed on 14/10/2019

Overall, this has been an amazing experience for us. The software feels like just what the doctor...

Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.

Pros

When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.

Cons

There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.

Alternatives Considered

Tradify and ServiceM8

Reasons for Choosing simPRO

ZohoCRM and Quickbooks were not providing the solutions appropriate to our business. We were in need of field management software which was cloud based and highly mobile. Neither ZohoCRM or Quickbooks could provide the kind of detailed information needed by our field techs to be efficient and provide accurate reporting and job costing.

Switched From

Zoho CRM

Reasons for Switching to simPRO

simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team.

Response from simPRO Software

Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient.

We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO

Dean K.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Transformative Field Service Management

Reviewed on 06/06/2022

Pros

The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects.

Cons

Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.

Russell T.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Customer Service is horrible, lots of broken promises.

Reviewed on 16/03/2022

Our experience with Simpro started out great. The sales person promised us the world and we bought...

Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this.

Pros

The Quote features and catalogue worked well.

Cons

Time entering, looking back on jobs, live time costing

Reasons for Choosing simPRO

We were looking for a more encompassing CRM that would require less man hours to run

Reasons for Switching to simPRO

At the time thought it was the closest one to cover all of our needs.

Response from simPRO Software

Hi there Russell,

Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software.

We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors.

Pippa T.
Overall rating
  • Industry: Security & Investigations
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Product & Support

Reviewed on 08/03/2022

From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great,...

From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.

Pros

It's very user friendly and just works for our business

Cons

Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.

Response from simPRO Software

Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!

Showing 5 reviews of 112 Read all reviews

simPRO FAQs

Below are some frequently asked questions for simPRO.

simPRO offers the following pricing plans:

  • Starting from:
  • Free Trial: Available

NZ pricing, exc GST. Does not include implementation & training.

simPRO has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

simPRO supports the following languages:

English, Spanish

simPRO supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

simPRO integrates with the following applications:

Google Calendar, MYOB Business, Microsoft Outlook, QuickBooks Online Advanced, Quickbooks Online, Square Payments, Xero, Zapier

simPRO offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for simPRO.