Eventbrite

Eventbrite

Build, manage, and grow events

4.6/5 (1795 reviews)

Eventbrite Overview

Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online — while helping people discover events that fuel their passions. From workshops to concerts to conferences to world-renowned film and music festivals, Eventbrite houses events of all shapes and sizes. Eventbrite’s powerful platform, which can be accessed online or via mobile apps, scales from basic registration and ticketing to a fully featured event management platform.

Event organizers can benefit from Eventbrite’s self-service event planning tools including email invitation creation, RSVP tracking, and ticket selling. Ticket sales can be managed online via the ticketing website or through integration with social media sites including Facebook, and real-time sales data helps event planners to assess attendance and profit.

With powerful discovery channels, robust marketing tools, and industry-leading conversion rates, Eventbrite can help you zero in on the most interested event-goers and sell more tickets to your event.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, Latin America, Mexico, United Kingdom, United States

Supported Languages

Dutch, English, Finnish, French, German and 4 others, Italian, Portuguese, Spanish, Swedish

Eventbrite Reviews for UK Users

Overall rating
4.6/5
95% positive reviews
1161
Excellent
545
Very good
68
Average
10
Poor
12
Terrible
Aislinn K.

Entreflow Consulting Group's use of Eventbrite

Used Other for 1+ year
Reviewed on 17/04/2019
Review Source: Capterra

It's good for anybody that’s organizing an event obviously, the nice thing about Eventbrite is that it's free to use long as you're not charging for the event. There is a fee if you are charging for the event so the fees are 2.5% plus 99 cents transaction fee. So that's a service fee to Eventbrite for using their platform. Again, this is only if you're charging for the ticket, and then if there's a credit card use, then the credit card fee is 3.5% which is quite high, but when you factor in the time to chase attendees for invoice payments it's kind of a no brainer

From an implementation perspective, it's super easy to use, you just have to sign up and then build out your event page. The usability is super easy peasy, there are some options that take a little longer to get used to, but overall it's quite easy to use.

Pros

The top feature for Eventbrite is that it's really easy to track events and the attendees that are coming to your events. You can create an event very easily, share it across multiple platforms, there's a direct link to your Facebook business events page from Eventbrite. Making it super easy to get the word out.

You can track the events that are sent out and how people found your event so you can get a sense of where people are looking to find out about events and then put your efforts into advertising in those channels later on.

You can print name tags which is really awesome, so if you have an event where you want to everyone to wear name tags, rather than getting everybody to write them out when they can show up and you already have them printed.

And then finally, there is a huge audience that uses Eventbrite, so you'll find that getting the word out is a lot easier. People will do a search for types of events like yours, find your event, and show up which is great because you had to work very little to get them to come to your event.

Cons

So, some of the requested features; we would like to see more customization in the actual Eventbrite page itself and as well the emails that are sent out to your invitees. So at the moment, I think there's only two templates and you can't really do much to change the look and feel, or the text within it, so it would be great to be able to customize those features a little bit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Janosch F.

State of the Art Event management

Used Other for 6-12 months
Reviewed on 24/11/2018
Review Source: Capterra

The event I attended which was managed via Eventbrite hat serval hundred attendees. From a visitors perspective anything worked flawlessly and smooth. The event I set up was a lot smaller but also worked out great from an organizers point of view. I am confident Eventbrite played a central role to this as it streamlined the organisation and the preparation as well as positively supported the execution of the events. Eventbrite is a modern, fast and anticipating web application that is easy to use and works for teams colaborating in organizing small and obviously medium to large sized events. It also funnels some of your more exotic ideas about how your event should work down a reasonable lane, which is healthy, es pecially for newcomers and the less experienced. I simply can recommend Eventbrite and will use it again for our followup event(s) in 2019.

Pros

I used Eventbrite a couple of times when booking events for myself or colleagues. It was simple, easy, had the information I was looking for where I expected it to be and all (comprehensive) steps that led me through researching the event (MTP Hamburg) to choosing what I specifically wanted to finalizing booking completely without any hassle. A while later I had to organize an Event myself and remembered my positive experience as a user, which I wanted to provide to attendees of my event as well. It was then, that I realized how much this has to do with the way you setup an event from inside Eventbrite. There is a verry good guide for setting up events and a step by step tour for beginners. There also are recommendations about what to do when and what information might be expected by potential attendees. I liked the basic support which was included as a beginner. Also, there are areas where Eventbrite clearly draws a line regarding its functionalities and forwards you to connected third party services (as for example if you want super fancy badges or have more esoteric data mining procedures in mind regarding your attendees data). As a newbie to event management AND Eventbrite in particular I was also happy about the broad spectrum of FAQ and help videos. I was very happy to be supplied with a solution that provided me with high quality, easy to use features and was free to use for my non-profit event on top of it.

Cons

Speaking of FAQ and learning how to use Eventbrite it is true that there is a lot of material available online. Sadly there is also light and shadow to this. Some of the explanations I found online were clearly dated and others did either not cover the specifics of the topic I needed (recommendation / invitation based multi stepp application requests) or referred to things which had been changed in the past. Also the Options for the design and look of the Event Homepage were limited. These aren't necessarily bad things only. BEing forced to stay with a simple (but still beautiful) Layout as well as required to go with a simpler application process then I imagined in the end turned out to be good as it simplified things and allowed me to concentrate on matters more central to the event I was planning. It just needed some letting go first and willingness to do it differently than I first had imagined.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Marc H.

Solid Event Hosting Option With a Few Quirks

Reviewed on 26/01/2016
Review Source

With a large number of "event applications" out there, Eventbrite has found its way to the top of that list thanks mostly to their easy to use interface and well thought out back-end that not only covers all of an event host's bases but also integrates with other areas of their marketing. Free to anyone who isn't requiring payment for tickets, Eventbrite makes it easy to quickly put together a good looking registration page fast, without the hassle of payment or subscriptions. The paid feature for anyone requiring ticket fees is a little more rigid in how the user can collect it's money which can make it a little tougher to work with depending on how badly you need the revenue from your ticket sales. The payment processing fees are still reasonable, though.

Pros

-Powerful system that provides a large number of great features (creating, promoting, tracking, checking-in, analyzing) for free
-Event page creation is quick and easy. If you want something simple, you can be done in minutes. If you want to customize different areas of the design and registration process, you have that ability as well.
-Integrations with outside marketing platforms like HubSpot and MailChimp allow the user to connect their other marketing platforms together to create the most powerful event marketing toolset you could ask for.
-Relatively good analytics and reporting sections gives you solid insight into how successful your event was and where you can improve moving forward.
-The mobile application (Neon) for event hosts makes checking in attendants a breeze by either scanning the printed tickets Eventbrite provides or just finding their name and swiping your finger across it!
-Customer support is relatively attentive (I've averaged around 3-5 minutes on hold before speaking to a representative via phone) and the knowledge base they've set up on their website it pretty helpful when it comes to answering some of your intermediate-level questions around customization and platform functionality.

Cons

-The paid feature is a little rigid when it comes to payout structure compared to other options. You normally can't receive payout for your ticket revenue until your event ends, making it a tough option for those looking to promote an event months in advance who need the revenue now. Definitely something to consider. They provide early payout, but depending on how much revenue you're expecting to generate, that may not even be a viable option.
-Customizing your registration page with your brand's colors, logos and images can be difficult and require some coding skills. You also won't be able to get rid of the Eventbrite branding so anyone looking for total design control may not like this option.

Rating breakdown

Value for Money
Ease of Use
Customer Support

A solid simple event registration platform

Used Weekly for 2+ years
Reviewed on 12/09/2018
Review Source: Capterra

This is a great solution for simple, straightforward events without too many options. Once you get a lot of different sessions or tracks and registration types, it either can't accommodate or becomes very complicated to manage. Like other tools of this nature, there is a bit of a generic feel to it but that is the compromise for a widely accepted overall, plug and play software. It is effective but there are other solutions that are similar or easier to use and offer more customization options. It is highly likely that we will replace this software with something else in the near future.

Pros

Eventbrite is fairly simple to use and has most the features you would want laid out so you can build an event registration form in steps. Once you set up your account(s) if you are accepting payments, it is straightforward to duplicate events to make new ones as long as they require similar details. There are custom fields you can create with logic behind them so different users may have different options depending on the access you choose for them. There are also ways to create discount codes or hidden fields with different levels of access. This is very useful when you have tired pricing at events and variable discounts to various groups.

Cons

A lot of the settings are in places that don't make much sense and you have to go to completely different sections of the admin section to find settings that you would think are closely related to each other. Some of the features are on by default and you might never notice them until after your event registration has launched. Even though most the settings are easy to change, you basically have to go over every tab, page and setting to be sure they are all correct before you launch your campaign. When you use the custom data fields and discount features, it isn't immediately clear how it all works and again, you need to go to a couple different pages to get them set up properly so it takes some trial and error.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Great functionality, amazing when listing free events, fees are a bit expensive for paid events

Used Weekly for 2+ years
Reviewed on 29/10/2018
Review Source: Capterra

I organise a lot of professional networking events, some are free and some are paid for. Eventbrite offers me all the functionality I need to organise my event. I used Picatic until Eventbrite recently acquired Picatic. However, customer support from Eventbrite is very difficult, if not existent. So if you have a question not answered by the standard FAQ, such as, "Since Eventbrite acquired Picatic, how I can access my previous/ currently live events"?, the only way I could find customer support was by tweeting Eventbrite. So, Eventbrite is great if you can self-service and publish free events, but once you have quirky questions, be prepared that it will be difficult to establish contact to a human person who can answer.

Pros

Eventbrite has lots of functionality that you will need when organising and managing an event. It is very easy to use, plus it can integrate with other apps such as Mailchimp which comes in handy when broadcasting an event and Surveymonkey which comes in handy to send out feedback forms post an event. The back office functionality is great too -- you can email invitations directly without using Mailchimp if you wanted to. For users, it's easy and simple to register, plus Eventbrite offers a secure online payment option which is hassle free for both organiser and attendee.

Cons

2 things that I like the least about Eventbrite are: 1) Non-existent customer service. One of the reasons why I used Picatic (which they have now bought!) was due to their great customer service. You can chat with a real person who can help you with some of the questions which are not answered in their FAQs. 2) They're great if you have a free event, but if you have a paid event, their transaction fees are one of the highest in the market.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Eventbrite Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Only pay when ticket sales are made

Essentials plan: 2% + $0.79/ paid ticket

Professional plan: 3.5% + $1.59/ paid ticket

Premium plan: contact Eventbrite for a custom pricing plan

Free for free events

Eventbrite Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Customizable Branding
  • Data Import/Export
  • Social Media Integration
  • Third Party Integration

  • Activity Tracking
  • Automatic Reminders
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics

Additional information for Eventbrite

Key features of Eventbrite

  • Accessible anywhere
  • Activity dashboard
  • Attendance management
  • Automatic notifications
  • Barcode / RFID scanning
  • Barcoded tickets
  • CRM integration
  • Collect money online
  • Credit card processing
  • Customizable branding
  • Data import/export
  • Discount management
  • Email invitations & reminders
  • Event management
  • Event scheduling
  • Event ticketing
  • Event webpage with logos, images, and URL
  • Multi-channel marketing
  • PCI DSS sompliance
  • POS
  • Real time data
  • Real time reporting
  • Registration management
  • SEO management
  • Sales analytics
  • Sales integration
  • Sales tracking
  • Social advertising
  • Social media integration
  • Social media promotion
  • Social network marketing
  • Third party integration
  • Ticket and registration sales tracking
  • Ticket management
  • Ticket printing

Benefits

  • Reach new audiences by creating a listing for the Eventbrite event database, and benefit from built-in tools including social media sharing, audience targeting, and custom email invitation creation.

  • Get insight into sales and other event metrics with Eventbrite’s 15+ built in reports which can be accessed from any device and are updated in real-time.

  • Benefit from mobile ticket scanning on the Eventbrite event management Android and iOS apps in order to provide an enhanced attendee experience.

  • Manage event ticket sales with real-time sales data and analytics, and benefit from the ability to sell tickets on a customized event website or on social platforms.

  • Integrate with over 100 third party apps including CRM, marketing, fundraising, accounting, and event management tools to synchronize data and streamline workflows.

  • Eventbrite FAQs

    Below are some frequently asked questions for Eventbrite.

    Q. What type of pricing plans does Eventbrite offer?

    Eventbrite offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Only pay when ticket sales are made

    Essentials plan: 2% + $0.79/ paid ticket

    Professional plan: 3.5% + $1.59/ paid ticket

    Premium plan: contact Eventbrite for a custom pricing plan

    Free for free events

    Q. What are the main features of Eventbrite?

    Eventbrite offers the following features:

    • Accessible anywhere
    • Activity dashboard
    • Attendance management
    • Automatic notifications
    • Barcode / RFID scanning
    • Barcoded tickets
    • CRM integration
    • Collect money online
    • Credit card processing
    • Customizable branding
    • Data import/export
    • Discount management
    • Email invitations & reminders
    • Event management
    • Event scheduling
    • Event ticketing
    • Event webpage with logos, images, and URL
    • Multi-channel marketing
    • PCI DSS sompliance
    • POS
    • Real time data
    • Real time reporting
    • Registration management
    • SEO management
    • Sales analytics
    • Sales integration
    • Sales tracking
    • Social advertising
    • Social media integration
    • Social media promotion
    • Social network marketing
    • Third party integration
    • Ticket and registration sales tracking
    • Ticket management
    • Ticket printing

    Q. Who are the typical users of Eventbrite?

    Eventbrite has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Eventbrite support?

    Eventbrite supports the following languages:

    Dutch, English, Finnish, French, German, Italian, Portuguese, Spanish, Swedish

    Q. What type of pricing plans does Eventbrite offer?

    Eventbrite has the following pricing plans:

    Subscription

    Q. Does Eventbrite support mobile devices?

    Eventbrite supports the following devices:

    Android, iPhone

    Q. What other apps does Eventbrite integrate with?

    Eventbrite integrates with the following applications:

    Attendify, Batchbook, Bitium, Campaign Monitor, GetResponse, Pipeliner CRM, Salesforce Sales Cloud, Survmetrics, Velocify, WebMerge

    Q. What level of support does Eventbrite offer?

    Eventbrite offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials