Vivantio
Vivantio
About Vivantio
Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations, HR and B2B customer support.
Key benefits of Vivantio
Vivantio offers flexibility without sacrifice.
- Future-proof your support teams with a solution that scales as you grow
- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging
- Centralize all your support teams – internal and external facing – in a single tool
- Onboard in days -- not months -- with the help of a dedicated implementation manager
- Connect with a real person on our in-house support team when you have a question
- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer
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178 Reviews for UK Users
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- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vivantio || True User Review
Reviewed on 08/09/2023
Good. I use it everyday, its easy to access, easy to understand, smooth to navigate
Good. I use it everyday, its easy to access, easy to understand, smooth to navigate
Pros
The option for your to always go back and see your previous tickets created, how to create and submit it easy.
Cons
Sometimes, there's might be a minor glitch that causing for the login user to see that they're unathorized although it works after a refresh of the page
- Industry: Design
- Company size: 51–200 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Viviantio makes Service Easy(ier)!
Reviewed on 13/09/2023
Excellent tool for keeping all communication with the client and technician in the ticket in case...
Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines.
Pros
Ease to create a ticket or respond to a clients service request.
Cons
There are still some features we are working with Viviantio on to see if they can help solve tracking issues for service contracts. Also trying to see if we can get necessary reports from the platform.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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- Ease of Use
- Likelihood to recommend 5.0 /10
Initial thoughts
Reviewed on 02/02/2017
I have not used customer support and do not know whether this is value for money as I am not...
I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else.
Pros
If customer's use it its a good way of tracking service requests
Cons
see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
We love how Vivantio has dramatically streamlined the IT processes
Reviewed on 10/09/2023
Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed...
Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed duplication of effort, combined with very simple ITAM and IT CRM. We have identified non-IT process which are "ticket-like" and built those in, too.
Pros
We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution.
Cons
The out of the box reports aren't quite as 'snappy' as we would like, but we have in-house report designers who have built reports to suit business needs.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
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- Likelihood to recommend 9.0 /10
Vivantio Review
Reviewed on 22/09/2023
Pros
The ability to run monitor and manage tickets via incident reporting. Alerts and management tools are very useful and it is great and customisable for out needs.
Cons
The mobile version isn't the easiest to use at the moment.
Vivantio FAQs
Below are some frequently asked questions for Vivantio.Q. What type of pricing plans does Vivantio offer?
Vivantio offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Subscription
- Free Trial: Available
The Vivantio Platform provides multiple licensing options (named, concurrent, mixed, pools) to help you maximize your investment and keep your whole service team connected. Price includes: -Every Vivantio feature -Choice of data centers -In-house Professional Services -Customer Success Manager -Vivantio US & UK Telephone, Email and Self Service Support Volume discounts start at around 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%.
Q. Who are the typical users of Vivantio?
Vivantio has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Vivantio support?
We do not have any information about what languages Vivantio supports
Q. Does Vivantio support mobile devices?
Vivantio supports the following devices:
Q. What other apps does Vivantio integrate with?
Vivantio integrates with the following applications:
Azure DevOps, Datadog, Gmail, Jira, Lansweeper, Loggly, Microsoft 365, Microsoft Azure, Microsoft Entra ID, Microsoft Teams, New Relic, Okta, OpsGenie, PagerDuty, Salesforce Platform, Slack, Spiceworks Cloud Help Desk, Twilio
Q. What level of support does Vivantio offer?
Vivantio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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Knowledge Management Software