--- description: Learn how ServiceNow can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ServiceNow. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceNow Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Data Centre Management Software](/directory/277/data-center-management/software) > [ServiceNow](/software/9156/servicenow) # ServiceNow Canonical: https://www.getapp.co.uk/software/9156/servicenow Page: 1 / 16\ Next: [Next page](https://www.getapp.co.uk/software/9156/servicenow?page=2) > ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate \& manage numerous IT enterprise services. ServiceNow can be used for cloud \& virtualization lifecycle management, change orchestration, infrastructure discovery \& IT governance. > > Verdict: Rated **4.5/5** by 361 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceNow One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog. Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge. Consolidate all legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all apps. Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms. Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes demand management, resource management, software development lifecycle. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 361 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Automated Routing - Availability Management - CRM - Capacity Management - Change Management - Chatbot - Client Portal - Compliance Management - Configurable Workflow - Configuration Management - Contract/License Management - Cost Management - Cost Tracking ## Integrations (95 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx - Coda ... and 80 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Data Centre Management Software](https://www.getapp.co.uk/directory/277/data-center-management/software) ## Related Categories - [Data Centre Management Software](https://www.getapp.co.uk/directory/277/data-center-management/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software) - [Business Management Software](https://www.getapp.co.uk/directory/581/business-management/software) ## Alternatives 1. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (805 reviews) 2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [SysAid](https://www.getapp.co.uk/software/90863/sysaid) — 4.5/5 (524 reviews) 4. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews) 5. [JIRA Service Management](https://www.getapp.co.uk/software/91811/jira-service-management) — 4.5/5 (779 reviews) ## Reviews ### "Best request raising system" — 5.0/5 > **Bhumika** | *6 July 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: It's the best way to raise ticket for something we need and approval is also fast and it keep track of all permission we are taking from managers > > **Cons**: Nothing tue UI is just awesome and helps to create request easily whether for gsm pr gcp everything is smooth > > The overall experience is so good and this helps us to easily raise request for all this ga like yubikey id card any permission based things ----- ### "Powerful IT Service Management and Automation Platform" — 5.0/5 > **Khimson** | *17 August 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Powerful IT service management and workflow automation Excellent ticketing and incident management Highly customizable Strong reporting and dashboards Good integration capabilities Helps standardize and automate business processes Scales well for larger organizations > > **Cons**: Steep learning curve Can be expensive Configuration and customization can require specialized knowledge Interface can feel overwhelming for new users Some simple tasks can take too many steps > > ServiceNow is a powerful platform for managing IT services, tickets, workflows, and business processes. Its automation and customization capabilities make it especially useful for larger organizations with complex IT environments. However, the platform can take time to learn and often requires experienced administrators to configure it effectively. Overall, ServiceNow is a strong enterprise solution with excellent capabilities once properly implemented. ----- ### "Bloated and unintuitive." — 2.0/5 > **John** | *15 May 2025* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: The UI is generally quick to respond to input. If I search for a ticket or create a ticket the results are shown very quickly. > > **Cons**: The UI is bloated and unintuitive. There are so many features within the UI but it's hard to navigate. Even using the search seems like it won't find certain things. The links are long guids and hard for humans to understand vs something like jira. A change request for example, the change request has an ID such as \[sensitive content hidden\] but the link is a long string of numbers. > > Overall the software is a jack of all trades but master of none. ----- ### "Awesome service now features" — 4.0/5 > **Verified Reviewer** | *26 April 2026* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on the business needs > > **Cons**: What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool > > Overall, pretty satisfied with service now you get support that you need if ever that there are any issues at the same time if let’s say you need some enhancements it is it is very easy to communicate with them ----- ### "Robust Platform with Strong Change Management" — 4.0/5 > **Verified Reviewer** | *18 December 2025* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: ServiceNow provides strong workflow automation, customizable modules, and clear reporting, and its Change Management features make it easy to track, approve, and control changes consistently. > > **Cons**: The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can be expensive to implement and maintain. > > Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management, though it requires thoughtful configuration and ongoing administration. ----- Page: 1 / 16\ Next: [Next page](https://www.getapp.co.uk/software/9156/servicenow?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/9156/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data