Slack
About Slack
Slack is a workplace communication tool that connects users with the people and tools they work with everyday, no matter where they are or what they do. Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.
Slack connects to the tools and services that businesses already use and centralizes the notifications, files, and data from hundreds of different applications. This means no more searching through emails for that one follow-up, constantly switching between different tabs and dashboards, or juggling dozens of tools - each with their own login. Slack helps teams work smarter by providing all of the information and context needed to make effective decisions quickly.
Everything shared in Slack is automatically indexed and archived so that companies can create a comprehensive knowledge base with zero effort, simply by working in Slack. And, Slack’s search makes it easy find the information users need, whenever they need it.
Key benefits of Slack
Slack surveyed thousands of Team Owners and Admins to see how Slack helps their teams work. The average team using Slack sees:
These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means teams can work smarter and be more productive. Additionally, this helps teams feel more connected and engaged at work.
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Reviews
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Slack is a go-to software for collaboration and communication
Reviewed on 15/01/2025
Pros
I like the channel and notification features. It is both available on web and on mobile.
Cons
It is not available offline and can be limiting
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of the best chat applications for small or big teams.
Reviewed on 16/12/2024
Overall I had a great experience. Although, a few times I had some issues with the notifications on...
Overall I had a great experience. Although, a few times I had some issues with the notifications on Android. I was receiving messages but the notifications were missing.
Pros
It's a great chat application for teams. What I like the most is the ability to create channels for different topics.
Cons
I tried to use the Slack API to create some automated personal notifications but I found it a little bit difficult to setup.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Slack Review
Reviewed on 21/12/2024
It’s very basic communication. It’s good for a small team 10 people or less but not good for small...
It’s very basic communication. It’s good for a small team 10 people or less but not good for small business. Compare to Microsoft Teams, Slack has a lot to catch up in terms of versatility.
Pros
It has a free version that everyone can use.
Cons
The search function is not good. Files uploaded or shared cannot be searched.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our remote team loves slack!
Reviewed on 05/11/2024
My remote team loves slack! So much easier to use than Gmail's chat feature! We love that it is...
My remote team loves slack! So much easier to use than Gmail's chat feature! We love that it is easy to use on our phones, too!
Pros
I love that I can easily communicate with my remote team, schedule impromptu video calls, and integrate apps! I also branded our slack channel to our company's brand!
Cons
Slack will notify you with notes about your apps, tags, etc. It can get confusing if you get a lot of notifications (ex. a note that your google drive file might not be accessible to everyone in the channel). You have to close out the notification to remove it from your channel feed. It's only visible to you, but still annoying!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great communication
Reviewed on 13/12/2024
Great system, sometimes it gets confusing to go back and forth from one org to another.
Great system, sometimes it gets confusing to go back and forth from one org to another.
Pros
Complete communications/organization system
Cons
Hard to understand all features, but there seem to be more if you keep looking.
Alternatives Considered
HubSpot CRMReasons for Choosing Slack
It's comprehensive and it can be used within other tools, like Topline.Reasons for Switching to Slack
It's the most comprehensive for team managementSlack FAQs
Below are some frequently asked questions for Slack.Q. What type of pricing plans does Slack offer?
Slack offers the following pricing plans:
- Starting from: US$8.75/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Slack is available across three premium tiers with pricing based per user per month, outlined below: Pro Plan: $7.25/user/month (billed annually) or $8.75/user/month (billed monthly) Business Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly) Enterprise Grid: contact Slack for custom pricing details
Q. Who are the typical users of Slack?
Slack has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Slack support?
Slack supports the following languages:
English, French, German, Japanese, Spanish
Q. Does Slack support mobile devices?
Slack supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Slack integrate with?
Slack integrates with the following applications:
5pm, Aha!, Airbrake, Aircall, Airtable, Amplitude, Any.do, AppSignal, Asana, Assembla, Automile, Azuqua, AzureDesk, Baremetrics, Beanstalk, Betterworks, BigTime, Bitbucket, Bitium, Blitz, Bonusly, Box, Brand24, Breezy, BugSnag, CATS, Calamari, CallPage, Callmaker, Cayzu, Chartbeat, CheckMarket, Checkfront, CircleCI, ClearSlide, ClickMeeting, ClockIt, Continu, Copper, Crashlytics, Databox, Datadog, Dropbox Business, Dropbox Sign, Egnyte, Envoy, Favro, Flow, FlowVella, Freshdesk, Freshservice, Front, Geekbot, GetResponse, GitHub, GoCo, GoTo Meeting, Google Drive, Greenhouse, Groove, HaloPSA, HappyFox Chat, HappyFox Help Desk, Help Scout, Hive, Hoopla, Hootsuite, HotGloo, HubSpot Marketing Hub, IFTTT, ITM Platform, Insightly, Intercom, Intervals, Jira, Kixie PowerCall, Kudos, Kyber, LeadDyno, Lessonly, Lever, Librato, LiveAgent, Localize, Locowise, Lucidchart, MVISION Cloud, Mailchimp, Mailjet, MeisterTask, Mention, Microsoft Teams, Microsoft To Do, Miro, Nagios XI, New Relic, Okta, OneDrive, OpsGenie, Ortto, Ottspotta, PagerDuty, Papertrail, PayPal, Pingdom, Pivotal Tracker, PractiTest, Procurify, ProdPad, ProductPlan, Pulseway, Quip, Qwilr, Rainforest, Raven Tools, Raygun, Re:amaze, Recruitee, Redbooth, Repuso, Roadmap, Rollbar, Sage HR, Salesforce Sales Cloud, SatisMeter, SendPulse, Sentry, Setmore, Sisense, Small Improvements, SnapComms, SolarWinds Service Desk, Spinify, Staff Squared, Stripe, SupportBee, SurveyMonkey, TINT, Talkdesk, Time Doctor, TimeCamp, Todoist, Toggl Plan, Trakstar Hire, Trello, TriNet Zenefits, Twine, Twitter/X, UpKeep, UpRaise, Userlike, Usersnap, VibeCatch, Vigil, WebHR, Webex Suite, Wishpond, Woopra, WorkRamp, XM for Strategy & Research, Zapier, Zendesk Suite, Zoho Billing, Zoho Books, Zoho Expense, Zoho Inventory, Zoho Invoice, Zoho Projects, Zoom Workplace, absence.io, smartQ, truDigital
Q. What level of support does Slack offer?
Slack offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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