--- description: Learn how Groove can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Groove. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Groove Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Groove](/software/91569/groove) # Groove Canonical: https://www.getapp.co.uk/software/91569/groove Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/91569/groove?page=2) > Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. And it’s a more personal experience for your customers… > > Verdict: Rated **4.5/5** by 87 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Groove \- Assign tickets to colleagues, insert canned replies, add private notes and more. - Every customer’s entire conversation history in one place. - Folders keep your support emails neatly organized. - Metrics to help your team benchmark, set goals and get better. - More than a dozen apps to make Groove fit your needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 87 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Groove Networks - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is based on the number of users per month and features selected. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, India, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Call Centre Management - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Configurable Workflow - Contact Management - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customisable Branding ## Integrations (12 total) - Delighted - GitHub - Instagram - Jira - JustCall - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software) - [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software) - [Customer Success Software](https://www.getapp.co.uk/directory/959/customer-success/software) ## Alternatives 1. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.6/5 (803 reviews) 2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3486 reviews) 3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4094 reviews) 5. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2216 reviews) ## Reviews ### "Pretty good, give it a try." — 4.0/5 > **Tim** | *4 April 2016* | Education Management > > **Pros**: Support Tickets Easy to get started Good support response > > **Cons**: KB hard to customize Not seeing improvements lately to KB > > I love the Groove blog. It's a must read for anyone making Saas. As a result I was trying to find a reason to use Groove. I signed up once we had enough customers and support requests to warrant having a KB. I have found the support ticketing system really quite good. Keeps things in order amongst our small team. I am frustrated by the KB though. In my opinion, it's not very user friendly...which has been a surprise given Grooves Blog. Overall, definitely worth a try and you can decide. ----- ### "Best of the Best" — 5.0/5 > **Jamie** | *5 February 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: \* Easy to setup \* Easy for team members to use \* Simplicity is the ultimate sophistication > > **Cons**: Absolutely nothing - the team and company are amazing. ----- ### "I so want this to be better\!" — 2.0/5 > **Mark** | *4 January 2017* | Recommendation rating: 1.0/10 > > I really like what Groove is all about as a company and what the product claims to be...Sadly, it falls well short of expectations. ----- ### "Great business email provider" — 5.0/5 > **Amy** | *10 September 2024* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: To be able to work as a team and be able to jump in and help out if they are out. > > **Cons**: There is nothing that I don't like about Groove. > > It has been easy to transition over from Gmail. I like the email templates you are able to set up for quick responses. ----- ### "Great look, needs some work on search and reporting" — 4.0/5 > **Lo** | *5 January 2017* | Recommendation rating: 6.0/10 > > **Pros**: Pretty, easy to get new people on and teach them how to use the basic functions, tagging is super easy > > **Cons**: Search, snooze options are limiting and need to be available when I'm composing a message, reporting > > We initially chose Groove because we found it really easy to use, it didn't feel robotic and clunky from to our customers, you guys offered simple and easy tagging, and the promise of the added snooze feature. Those things have been great for us and I think has made our move to Groove a step above email. There is a lot of room for improvement in a couple of areas I can see. First would be search - I find Groove's search functionality slow and clunky. Almost every time I need to search for something, I find myself going back to Gmail and since this is something I do daily, I always need to have the account open in Groove and in Gmail. Our hope in this switch was to completely get out of email and the search functionality has made that impossible. I love being able to use the search operators Google has and if they're available in Groove as well I have not figured out how to get them to work. Additionally, the time frames I can search are very limiting. I have also found the reporting to be lackluster. We want to use this to help make our product better and we use tags on our messages to help keep track of what our customers are writing in about. It is helpful to see how many times each tag has been added to a message but that doesn't really give me the whole picture. I need to be able to see the messages themselves, which leads me back to the search function, and because the tags don't translate back into Gmail I'm stuck with the search available. If all I wanted to do was answer customer emails quickly in a pretty environment, Groove will get the job done without an issue. Because we're trying to use customer support to make our product better, I think there is a bit of a disconnect. There are a couple smaller bugs I see regularly but haven't been bothersome enough to write into support. For example, if I make a typo when I'm typing a tag in and backspace, then I am no longer able to use my arrow keys to navigate up and down the auto-complete list. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/91569/groove?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/91569/groove) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data