--- description: Learn how PagerDuty can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for PagerDuty. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: PagerDuty Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [PagerDuty](/software/91574/pagerduty) # PagerDuty Canonical: https://www.getapp.co.uk/software/91574/pagerduty Page: 1 / 10\ Next: [Next page](https://www.getapp.co.uk/software/91574/pagerduty?page=2) > Cloud-based AI-first operations platform for detecting, responding to, and resolving incidents across teams. > > Verdict: Rated **4.6/5** by 221 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of PagerDuty \* Reduces alert and signal noise significantly, allowing on-call teams to focus on actionable, high-priority incidents rather than low-value notifications. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 221 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PagerDuty - **Location**: San Francisco, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - CPU Monitoring - Dashboard - Data Aggregation - Data Storage Management - Email Alerts - Email Management - Event Logs - IT Monitoring - IT Reporting - Incident Management - Incident Reporting - Inventory Management - Issue Management - Issue Tracking - Knowledge Base Management - Mail Server Monitoring ## Integrations (75 total) - AWS Auto Scaling - AWS CloudTrail - AWS Config - AWS Identity and Access Management (IAM) - AWS Lambda - AWS Personal Health Dashboard - AWS Security Hub - AWS VPC Lattice - Agentforce - Amazon CloudWatch - Amazon EC2 - Amazon ECS-Optimized Amazon Linux 2 AMI (ARM)with Support by Bansir - Amazon EventBridge - Amazon GuardDuty - Amazon RDS on Outposts ... and 60 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.getapp.co.uk/directory/1415/incident-management/software) ## Related Categories - [Incident Management Software](https://www.getapp.co.uk/directory/1415/incident-management/software) - [AIOps Platform](https://www.getapp.co.uk/directory/3789/aiops-platforms/software) - [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software) - [Virtualisation Software](https://www.getapp.co.uk/directory/649/virtualization/software) - [Artificial Intelligence (AI) Software](https://www.getapp.co.uk/directory/1397/artificial-intelligence/software) ## Alternatives 1. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.6/5 (803 reviews) 2. [Site24x7](https://www.getapp.co.uk/software/91129/site24x7) — 4.7/5 (382 reviews) 3. [New Relic](https://www.getapp.co.uk/software/20443/new-relic) — 4.5/5 (201 reviews) 4. [Datadog](https://www.getapp.co.uk/software/91489/datadog-cloud-monitoring) — 4.6/5 (369 reviews) 5. [ilert](https://www.getapp.co.uk/software/187171/ilert) — 4.7/5 (65 reviews) ## Reviews ### "Top tier alerting system" — 5.0/5 > **Brian** | *26 March 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It allowed me to setup any kind of complicated 24/7 scheduling across the team with backups and escalations. > > **Cons**: Some parts of the interface were a bit hard to navigate, but this was minor and not that bad. ----- ### "Operations Platform which works" — 4.0/5 > **Daiana** | *7 November 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: -multiple integrations with many tools. -easy to set up and use -mobile App -stable > > **Cons**: Some of the integrations, at least at the moment, are not ways. Such as Zendesk and PagerDuty where you can only create incidents when a Zendesk case is created but not the other way around. The mobile App does not have all the features as the web platform. ----- ### "On-call software with rich features" — 3.0/5 > **M. Serhat** | *2 April 2020* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident. > > **Cons**: PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying. > > I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents. ----- ### "Great Alerting Tool" — 5.0/5 > **Verified Reviewer** | *9 January 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: PagerDuty was easy to set up and use. It is great to alert us when critical services are needing attention. > > **Cons**: Nothing comes to mind. They have great tools, are easy to use, and are crucial for almost any IT team I would argue. > > It has been a positive experience. It is a good product and service, and it has helped us out quite a bit. ----- ### "Bye Bye to old school on-call practices" — 5.0/5 > **Corey** | *13 November 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack. > > **Cons**: The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team. > > Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact. ----- Page: 1 / 10\ Next: [Next page](https://www.getapp.co.uk/software/91574/pagerduty?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/91574/pagerduty) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data