About DEAR Systems

DEAR Inventory is a cloud-based, inventory and order management application for SMBs which offers a complete back end management solution with purchasing, sales, warehouse management, light manufacturing features as well as shipping, ecommerce and payment gateway integrations.

DEAR Inventory aims to help small to medium business owners take control over inventory and order management while streamlining, automating and simplifying all daily operations.

DEAR has wide applications in various industries by businesses of various sizes. Retailers, wholesalers, manufacturers and ecommerce operators are the broad categories of DEAR Inventory users. Some businesses utilise DEAR for simple inventory management needs while others rely on DEAR to meet compliance requirements imposed by their industry, for example food manufacturers need DEAR for lot traceability and expiry date capabilities.

Pricing starting from:

US$325.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of DEAR Systems

  • Powerful order management:
    DEAR acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.

  • Inventory management:
    With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In DEAR users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.

  • DEAR uses actual accounting costing methods FIFO and FEFO for true cost calculations when users buy, sell or manufacture. Variations of the costing methods cater for inventory with serial/batch numbers as well as expiry dates allowing users to store unique items and giving the ability to subsequently track the sale of inventory to specific end customers.

  • eCommerce Integrations:
    DEAR supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.
    Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use DEAR Inventory as a central point for managing all orders, payments and shipment information for multiple sales channels.

  • Manufacturing:
    Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In DEAR this can be managed via the Bill of Materials functionality.
    Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
    Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.
  • Devices

    Business size

    S M L

    Markets

    Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St Vincent & the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    Chinese, English, zh-hant

    Pricing starting from:

    US$325.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    DEAR Systems Software - Dashboard
    DEAR Systems Software - Products
    DEAR Systems Software - DEAR B2B
    DEAR Systems Software - DEAR POS
    DEAR Systems Software - Scheduler
    DEAR Systems Software - DEAR Integrations
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    DEAR Systems video
    DEAR Systems Software - Dashboard
    DEAR Systems Software - Products
    DEAR Systems Software - DEAR B2B
    DEAR Systems Software - DEAR POS
    DEAR Systems Software - Scheduler
    DEAR Systems Software - DEAR Integrations

    Features

    Total features of DEAR Systems: 151

    • 3PL Management
    • API
    • Access Controls/Permissions
    • Accounting
    • Accounting Integration
    • Accounts Payable
    • Accounts Receivable
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Audit Trail
    • Automatic Billing
    • Backorder Management
    • Bank Reconciliation
    • Barcode / Ticket Scanning
    • Barcode Printing
    • Barcode Recognition
    • Barcoding/RFID
    • Billing & Invoicing
    • Bills of Material
    • Budgeting/Forecasting
    • CRM
    • Cataloguing/Categorisation
    • Channel Management
    • Commission Management
    • Contact Database
    • Core Accounting
    • Cost Tracking
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customisable Branding
    • Customisable Reports
    • Customisable Templates
    • Data Import/Export
    • Data Synchronisation
    • Discount Management
    • Distribution Management
    • Document Management
    • Document Storage
    • ERP
    • Electronic Payments
    • Email Marketing
    • Estimating
    • Expense Claims
    • Expense Tracking
    • Financial Analysis
    • Financial Management
    • Financial Reporting
    • Fixed Asset Management
    • For Retail
    • Forecasting
    • General Ledger
    • Gift Card Management
    • Income & Balance Sheet
    • Integrated Business Operations
    • Inventory Auditing
    • Inventory Control
    • Inventory Management
    • Inventory Optimisation
    • Inventory Replenishment
    • Inventory Tracking
    • Invoice Management
    • Invoice Processing
    • Item Management
    • Job Costing
    • Kitting
    • Labeling
    • Loyalty Program
    • MES
    • Manufacturing Inventory Management
    • Material Requirements Planning
    • Merchandise Management
    • Mobile Access
    • Mobile App
    • Mobile Commerce
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Location
    • Multi-Store
    • Offline Access
    • Order Entry
    • Order Fulfillment
    • Order Management
    • Order Processing
    • Order Tracking
    • Payment Processing
    • Planning Tools
    • Point of Sale (POS)
    • Product Catalogue
    • Product Configurator
    • Product Data Management
    • Product Identification
    • Product Lifecycle Management
    • Production Management
    • Production Scheduling
    • Production Tracking
    • Projections
    • Purchase Order Management
    • Purchasing & Receiving
    • Quality Control
    • Quality Management
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Order Entry
    • Real Time Reporting
    • Real Time Synchronisation
    • Real-time Updates
    • Recall Management
    • Receipt Management
    • Receiving/Putaway Management
    • Recipe Management
    • Recurring Orders
    • Reorder Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Requisition Management
    • Restaurant POS
    • Retail Inventory Management
    • Retail POS
    • Returns Management
    • SKU/UPC Codes
    • Sales Orders
    • Sales Reports
    • Sales Tax Management
    • Sales Trend Analysis
    • Search/Filter
    • Serial Number Tracking
    • Shipping Labels
    • Shopping Cart
    • Spend Management
    • Status Tracking
    • Stock Management
    • Supplier Management
    • Supply Chain Management
    • Tax Management
    • Template Management
    • Templates
    • Third Party Integrations
    • Traceability
    • Traceback & Traceforward
    • Transaction History
    • Vendor Managed Inventory
    • Warehouse Management
    • Work Order Management
    • Workflow Management
    • eCommerce Management

    Alternatives

    Unleashed

    4.5
    #1 Alternative to DEAR Systems
    Unleashed is a web-based system designed for businesses to manage their stock levels and inventory.

    Cin7

    4.3
    #2 Alternative to DEAR Systems
    Cin7 makes complex retail and wholesale simple, with all-in-one Inventory Management, POS, Direct EDI Integration and...

    NetSuite

    4.1
    #3 Alternative to DEAR Systems
    NetSuite provides organizations with an integrated system of cloud applications that helps them run their business....

    QuickBooks Commerce

    4.5
    #4 Alternative to DEAR Systems
    QuickBooks Commerce is powerful cloud-based inventory and order management software for growing multichannel businesses....

    Reviews

    Overall rating

    4.3 /5
    (265)
    Value for Money
    4.3/5
    Features
    4.1/5
    Ease of Use
    4.1/5
    Customer Support
    4.4/5

    Already have DEAR Systems?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 265
    Robert K.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    IntegrationKings review of Dear Systems

    Reviewed on 02/04/2021

    A great overall platform for anyone selling products in the market that wants to control their...

    A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

    Pros

    The features we like most about Dear Systems and so do the clients we work with are:
    - Integrations around stock control and sales workflows with Woo Commerce and Shopify.
    - Complete bi-directional integration with Xero and QBooks Online.
    - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system.
    - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

    Cons

    The features we least like most about Dear Systems:
    - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system.
    - Would like to see more integrations over time into the core platform overall as well.

    Alternatives Considered

    Cin7 and Unleashed

    Reasons for Choosing DEAR Systems

    Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server.

    Reasons for Switching to DEAR Systems

    Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.
    Ben B.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    What a relief

    Reviewed on 29/03/2021

    DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing...

    DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing gold standard support at no extra cost, has a great looking interface and has very customisable membership extras.

    I clearly cant talk more highly about DEAR and its because I had such a lousy time with the others.

    Pros

    Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track.
    Very fast and easy to understand onboarding. Much less help needed than others.
    The video tutorials are excellent.
    The interface is modern looking.
    The process from CO to MO is visual and easy to follow.
    The Automation option is worth every dollar.

    Cons

    Not enough Business intelligence information.
    Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it.
    B2B Portal needs the option to pick what products certain groups of stores get to see vs others.

    Nasimul K.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    I am enjoying using DEAR system for inventory management

    Reviewed on 19/04/2022

    I am a new user, I think it is a good system for the size of our business.

    I am a new user, I think it is a good system for the size of our business.

    Pros

    Fairly simple but flexible to use. I believe it will be easy to train a new user quickly.

    Cons

    The navigation area has room to improve

    Alternatives Considered

    NetSuite CRM

    Reasons for Switching to DEAR Systems

    I think DEAR is easy to use and there are a lot of useful functions in it.
    Moss J.
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Disappointing

    Reviewed on 14/03/2022

    There are so many great things to like about DEAR but so many to hate as well. My biggest...

    There are so many great things to like about DEAR but so many to hate as well. My biggest complaint is that they do not listen to their customers. Basic features that other platforms have like Country of Origin and HS Codes are missing here. We use DEAR with Shipstation, Amazon, and Shopify. All of which support both of these features as they are requirements for international shipping. Due to DEAR's lack of implementation of this feature it requires manually updated these two manually for every product in DEAR whereas the other platforms all sync this information seamlessly. This creates a nightmare with large inventory catalogues and creating accurate commercial invoices.

    DEAR has a support forum where users can request new features and discuss bugs. Users, like myself, have gone on to this platform for years requesting certain simple features only to be told that you have to request it on the forum and depending on how many people actually like your feature request is how they rank if they are going to actually implement it. It seems most basic requests are ignored while they roll out new flashy features that don't work well either. I don't remember ever being so disappointed with software.

    Pros

    The user interface is nice and easy to use.

    Cons

    The bugs! There are so many little bugs that pop up all the time. We have a team of 10 people using DEAR and almost daily there are more bugs that need to be flagged to DEAR technical support and they always blame the user until finally they realize that it is actually a bug.

    Response from DEAR Systems

    Hello Moss,

    Thank you for your feedback. DEAR is an out of the box solution where we expect our valued customers to adapt their business processors to match what we offer. We do provide a 28 day trial period for customers so that they can evaluate if DEAR is the right fit for them.

    We do take our customer feature requests (https://support.dearsystems.com/support/discussions/forums/1000108132) very seriously. The development process evolves around these requests (Development Roadmap
    - https://dearsystems.com/development-roadmap/). As much as we want to implement every request, we do not have unlimited resources to accommodate it all. The number of customers who have requests and how that feature will help the customer are a few of the selection criterias we use when selecting what gets added to the development roadmap.

    If you have any questions please reach out to us on [email protected]

    Regards,
    DEAR Team

    Heather P.
    Overall rating
    • Industry: Building Materials
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    DEAR is Perfect for the Growing Business

    Reviewed on 01/02/2022

    I worked with [SENSITIVE CONTENT] in the OnBoarding team and he was awesome! My implementation took...

    I worked with [SENSITIVE CONTENT] in the OnBoarding team and he was awesome! My implementation took a VERY LONG time due to our business being so busy. He was so patient and would contact me every 3 weeks or so to see how things were progressing. He took so much time to go over the product with me and my coworkers multiple times. He answered MANY LONG emails from me with tons of questions. He was always pleasant, happy, so helpful, and in my opinion the greatest secret weapon that DEAR has!! Now that my implementation is complete (thanks to him) I feel like I have lost a friend. He has assured me that the Support team are just as awesome and helpful as he has been - but I don't believe anyone will ever be as amazing as [SENSITIVE CONTENT] was! Thanks [SENSITIVE CONTENT]!!

    Pros

    I LOVE the fact that I can invoice before receiving the inventory physically. We work with an overseas company and their business practice is to invoice once the product leaves their hands, however accepting their invoice made my inventory way off in QBO. So glad to be able to maintain what the true physical inventory is and not have to try to keep up with the travelling inventory too.

    Cons

    The feature I would like the least is the CRM. I was really hoping that it would work for our sales team and that they would be able to have access to the inventory information easily. However, the CRM lacked a lot of the capabilities that our sales managers were looking for to help with managing their teams.

    Showing 5 reviews of 265 Read all reviews

    DEAR Systems FAQs

    Below are some frequently asked questions for DEAR Systems.

    DEAR Systems offers the following pricing plans:

    $325/month - Standard Plan $445/month - Retailing Plan $525/month - Manufacturing Plan 14-day free trial

    DEAR Systems has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    DEAR Systems supports the following languages:

    Chinese, English, zh-hant

    DEAR Systems supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    DEAR Systems integrates with the following applications:

    Authorize.Net, Avalara, BigCommerce, CROSSFIRE, Capsule, Crossfire, Easy Insight, EzzyBills, Handshake, Handshake, HubSpot CRM, Inventory Planner, Lokad, LoyaltyLion, Magento Marketplace, PayPal, PencilPay, Pepperi, Pinch, Prospect CRM, Quickbooks Online, Salpo CRM, ShipStation, Shippit, Shiptheory, Shopify, Square Point of Sale, Starshipit, StockTrim, Stripe, Vend, WooCommerce, Xero, Zapier

    DEAR Systems offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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