Ciphr
About Ciphr
If people are your biggest asset then putting HR front and centre is a smart move. We empower the HR community with intelligent people data solutions that help HR be heard, in the boardroom and across the business.
Solutions that help the HR function operate seamlessly while providing invaluable human insight to inform strategic decisions. Amplifying voice and value, throughout the organisation because when people are seen and heard, they are inspired and encouraged to do their best work. And when they do that, everyone wins.
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- Industry: Market Research
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Simply, Easy to Use System
Reviewed on 15/12/2015
As rapidly growing company we recognised that using Excel documents and paper was not sustainable....
As rapidly growing company we recognised that using Excel documents and paper was not sustainable. We went out a number of companies but shortlisted CIPHR due to the cultural fit that we felt as team was best suited to us.
We wanted to be able to give our staff and managers the freedom to be able to manage their work life as they needed to without having to run everything by HR - the self service function has enabled this and within the first day of our launch we had over 90 employees log in and make changes to their records.
All in all a brilliant system and is valued by those that use it!
Pros
Tech support are fantastic - all issues are resolved within 24 hours and the teams knowledge is incredible.
The on-boarding functionality that we have recently launched for all new joiners have proved to be incredibly valuable and really helping to start their journey with us once they have have been recruited.
System is super easy to use and if you are looking to have a system that when pulled out of the box can do everything you need it to but can be customised as and when you need then look no further.
Cons
Reporting can be complicated if you aren't an Excel whizz but the training that is offered can help minimise this.
Response from Ciphr
Thanks for your review Claire, it's great to hear your thoughts and that CIPHR's having such a positive impact within Zoopla!
The CIPHR team
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good and Robust
Reviewed on 27/03/2024
Generally positive, some concerns over customer service and the skillset of their frontline teams...
Generally positive, some concerns over customer service and the skillset of their frontline teams however very reassured that this is something that is being actively improved, with a clear shift towards a more enhanced customer experience.
Pros
It is incredibly versatile in the way that it can be configured. There is some ability to re-purpose fields and pages to be used in a way that suits the business. It was a good solution for a mid-size UK business, a lot of other providers were either used to smaller sub 100 companies or 1000+ companies
Cons
The order of implementation of the modules seemed really counter-intuitive and caused a lot of additional work. Ultimately the Notifications module (workflow emails etc) was a separate module that was configured at the end of the project. We started with a few modules and then gradually added functionality so this meant we had to wait a fair amount of time with some modules launched, before we could add notifications. As a result we had to do a lot of manual emails at the start before we could rely on the automated system generated ones.
- Industry: Primary/Secondary Education
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Nice end user interface, but VERY slow HR management interface
Reviewed on 09/05/2018
Nice. But expensive and slow.
Nice. But expensive and slow.
Pros
End users lover it. Browser based, cloud based. Access on or off site. Access on mobile devices. Very easy to use.
Cons
Slow. HR have to access via a remote desktop connection to a CIPHR data centre machine which runs very slowly. You have to wait for screens to refresh. Think modem days! :)
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
CIPHR - Great user experience
Reviewed on 02/06/2024
Extremely happy with the system. Exceptional help and support received always from all the CIPHR...
Extremely happy with the system. Exceptional help and support received always from all the CIPHR colleagues, be it from product team, configuration team or support team.
Pros
CIPHR HR modules are all user friendly and fit for purpose. Different modules are linked together so one system holds all employee information. Configuration and customization of modules is also a big plus.
Cons
There is still scope for some improvements in a few modules but still better than other systems available in the market at current costs.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Refuge's review of CIPHR
Reviewed on 03/05/2024
Overall I've had a positive experience with CIPHR and its great to see they regularly engage with...
Overall I've had a positive experience with CIPHR and its great to see they regularly engage with their clients to ask about their needs and change their priorities for improvements based on feedback.
Pros
I have always received great customer service and left my needs and concerns were being listened to. Implementation of the payroll system was very well supported and was launched on time. System setting are fairly easy to navigate and use once trained. Good value for money.
Cons
Absence not linked to payroll means there is a lot of manual work and its open to errors. i-Recruit needs to be be improved with only one portal to login to rather than a separate assessor portal. Better dashboards and easy access stats should be standard i.e. managers can easily see days lost to sickness for their team members, Bradford factor etc.
Ciphr FAQs
Below are some frequently asked questions for Ciphr.Q. What type of pricing plans does Ciphr offer?
Ciphr offers the following pricing plans:
- Starting from: £2,400.00
- Free Trial: Not Available
Pricing is based on a per user per month model. Contact CIPHR for detailed pricing information.
Q. Who are the typical users of Ciphr?
Ciphr has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Ciphr support?
Ciphr supports the following languages:
English
Q. Does Ciphr support mobile devices?
Ciphr supports the following devices:
Q. What other apps does Ciphr integrate with?
Ciphr integrates with the following applications:
Adobe Acrobat Sign, Azure Active Directory, Broadbean, Experian Email Verification, HFX workforce management solutions, LinkedIn Jobs, Moodle, Moorepay, OurPeople, SDWorx, ShopWorks, Totara Learn, Totem, Training Tracker, Twitter/X, Workday Peakon Employee Voice, hireful, iHasco, iSAMS, webexpenses
Q. What level of support does Ciphr offer?
Ciphr offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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