JobAdder

Love the fact that the app is built and configured for mobile devices not just the PC version re-sized or re-hashed. This makes it great for accessing info on the move. As well as being very functional its obvious that some thought and effort has gone into the front end which does make for painless experience.

I've implemented multiple applicant tracking systems. Our process for selecting JobAdder was thorough, b/c we had made some mistakes in previously deploying other products that looked great during the product demo, but after going live realizing the product made you hate your job and the support team made you want to strangle someone.

My experience with JobAdder is a 9.0 on 1-10 scale. The truth is, no system is perfect...they all have their flaws. So we are extremely happy with our selection and looking forward to building our company and our processes around the current and future capabilities of their system.

At sales stage Jobadder seemed to tick all the boxes. Seemed one step ahead in terms of integrations and to be providing an overall array of features that fit our needs. Once we got to use it, it has been a terrible, painful experience. We deeply regret choosing Jobadder and despite investing additional $ in the top setup package, we will now be looking to move to a different ATS after only 6 months. We stronbgly suggest you to look carefully into how each feature you care about works, because it will likely work differently than you expect.

In detail, this why we think this has been a terrible choice for us:
1) There is literally no automation. Yes, there are email templates, yes, there are contracts embedded through hello sign etc, but everything must be triggered by a human. Moving candidates, send email etc. Nothing can be automated to a level we would have expected in 2022. Auto rejection email? Nope, move candidates in rejection stage, select all candidates, select action, select email, repeat every day of your life.

2) Jobadder is not the same product in all markets. Some features may or may not be available in the country you choose to put you data on. It's bizarre.

3) We got sold a product that should integrate with Aircall. We must record voice interactions as part of candidate note and this did all we needed. Aircall integration is left right and centre everywhere. Could not get it to integrate correclty. Took 5 months of tickets for support to come back with t

Conversion over to Job Adder from our previous ATS was straightforward, we had to some database clean up, but nothing that was a challenge. The usability, search function and the amazing customer support staff have made this product exceptional. After experiencing four other ATS systems for a year each in our search for the right one, I can say unequivocally that Job Adder has made our organization stronger, our company deliverable more consistent, and our output more efficient. It's an amazing product.

Excellent, except for being able to call someone and get assistance