--- description: Learn how Scorebuddy can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Scorebuddy. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Scorebuddy Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Scorebuddy](/software/91775/scorebuddy) # Scorebuddy Canonical: https://www.getapp.co.uk/software/91775/scorebuddy Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/91775/scorebuddy?page=2) > Scorebuddy - an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions; flexible scorecards, rich dashboards, AI text analytics, Learning \& Development solutions integrated in one platform; bundle or standalone solutions. 30 day free trial. > > Verdict: Rated **4.5/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Scorebuddy Improve agent performance. Analyze customer interactions. Increase CSAT / NPS. Send integrated branded surveys to customers. Save time scoring and reporting. Assign courses through an integrated Learning \& Development platform. Increase employee engagement. Reduce customer churn. Determine root causes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 43 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sentient - **Location**: Dublin, Ireland - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$12.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Scorebuddy is charged based on the number of users on the system in the month, and with tiered pricing. There are three Packages to chose from, Essential (core features to get started today), Elite (offering the full Engagement Suite) or Enterprise (all access suite incl. Deep Dive Analytics). DashboardFull feature comparison can be viewed here https://scorebuddyqa.com/us/pricing/ - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States ## Features - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Audit Management - CRM - Call Centre Management - Call Monitoring - Collaboration Tools - Compliance Management - Computer Telephony Integration - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer Surveys - Dashboard - Defect Tracking - Employee Coaching Tools - Interaction Tracking - Leaderboards ## Integrations (7 total) - Cx MOMENTS - Five9 - Intercom - Kustomer - Salesforce Service Cloud - Talkdesk - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [Review Management Software](https://www.getapp.co.uk/directory/575/feedback-and-reviews-management/software) - [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software) - [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software) ## Alternatives 1. [Playvox](https://www.getapp.co.uk/software/108425/playvox) — 4.8/5 (109 reviews) 2. [EvaluAgent](https://www.getapp.co.uk/software/2039907/evaluagent) — 4.7/5 (20 reviews) 3. [Calabrio ONE](https://www.getapp.co.uk/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews) 4. [Five9](https://www.getapp.co.uk/software/91276/five9) — 4.2/5 (481 reviews) 5. [Genesys Cloud CX](https://www.getapp.co.uk/software/104597/genesys-cloud) — 4.3/5 (262 reviews) ## Reviews ### "User friendly" — 4.0/5 > **Richard** | *25 May 2016* > > Agents like that they can access their scores and review their feedback at all times The Agent dashboard is easy to follow Agents can review their goals and progress. Agents can Self score their calls Feedback sessions are given to Agents more frequently QA Team Feedback Easy to use Report building is made easy due to the exporting of files to Excel Building a Scorecard can be done in a matter of minutes Any breaches will send an automatic Email to chosen addresses so corrective action can take place Call calibration function is very good as this makes the session more productive. No need to recreate templates or sheets for new months or Agents Can be used on a tablet for side by side coaching ----- ### "Scorebuddy Review" — 4.0/5 > **Mike** | *21 October 2013* > > Product is a much easier way to monitor and report on Quality. Customer Service is great and the team have always been more than willing to help. The hardest area to use and understand is the filtering around reports. Its hard to get a full view and you have to do it by scorecard rather than getting some kind of whole view. This area is difficult to use at times. The analytics module is good and makes reporting easy but it would be better if you could build your own reports bespoked to your needs. Building the scorecards can also be tricky at times and it's hard to know how to change things intuitively such as splitting calls into compliance and quality for example. ----- ### "Less options but cool interface" — 4.0/5 > **Manigandan** | *29 August 2018* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: The appearance / interface is cool, has graphical presentation that shows our performance upto 12 months. We can also track our performance and teams performance along with goals. > > **Cons**: Less options, takes long time to respond for QA survey accept / request one on one. Every time it lands on home page - post accept / request one on one for each audit report. ----- ### "Excellent small call center solution" — 4.0/5 > **Mark** | *30 July 2014* > > This program is very easy to use and is an affordable solution for a small call center that cannot afford the enterprise solutions. Pros Easy to use Agents can self coach lowers the human error factor makes your quality assurance personnel more efficient Easy call calibrations Cons. None that I can think of right now This program has changed how much time is being spent QAing calls. As the only QA person I am able to get through more calls per-day and it allows me to work on other projects that are assigned to me. ----- ### "Scorebuddy Review" — 4.0/5 > **David** | *1 August 2013* > > In many respects Scorebuddy has been instrumental for us in building a modern, efficient QA process. Its workings and layouts helped us to identify issues with our existing processes and to identify methods of fixing these and improving others. The customer service has been great, with all queries so far answered promptly and thoroughly. A minor fly in the ointment would be that the interface at construction remains a tad clunky and the pulling of reports remains a bit too labour intensive. In short, we have been very happy with Scorebuddy and shall be continuing to use it for the foreseeable future. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/91775/scorebuddy?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/91775/scorebuddy) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data