--- description: Learn how LivePerson can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for LivePerson. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LivePerson Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [LivePerson](/software/944/liveperson) # LivePerson Canonical: https://www.getapp.co.uk/software/944/liveperson Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/944/liveperson?page=2) > Cloud-based conversational AI platform orchestrating AI agents, human agents, and LLMs across messaging and voice channels. > > Verdict: Rated **4.3/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LivePerson \* Orchestrates AI agents, human agents, and LLMs within a single platform, reducing the complexity of managing fragmented point solutions across contact center operations. \* Supports proactive outbound messaging across digital channels, allowing teams to initiate customer conversations for retention, sales, and service use cases rather than waiting for inbound volume. \* Provides real-time agent-assist tools that surface relevant knowledge base articles and suggested responses during live conversations, reducing handle time and improving first-contact resolution. \* Delivers conversation analytics and intent reporting that give CX and operations leaders visibility into automation performance, escalation patterns, and customer effort trends. \* Integrates with CRM platforms, ticketing systems, and third-party data sources to present agents with contextual customer history at the point of interaction. \* Shifts contact center operations from a cost center to a revenue function by driving sales conversions and customer retention through messaging-based commerce and proactive engagement workflows. \* Offers configurable escalation paths and containment thresholds, allowing operations teams to balance automation coverage with human oversight without requiring engineering intervention. \* Supports regulated industries with role-based access controls and compliance tooling suited to financial services, telecommunications, and retail environments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 41 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: LivePerson - **Location**: New York, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: (Free Trial) - **Pricing Details**: To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert using their bot on www.liveperson.com. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese - **Available Countries**: Australia, Bulgaria, Germany, Israel, Japan, Singapore, United Kingdom, United States ## Features - AI Agent Configuration - AI/Machine Learning - API - Activity Dashboard - Adaptive Learning - Alerts/Escalation - Alerts/Notifications - Automated Routing - Automated Scheduling - Autonomous Task Execution - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Churn Management - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance ## Integrations (5 total) - Facebook - Microsoft Dynamics 365 Customer Voice - WhatsApp Business Platform - Zapier - Zendesk AI ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) - [AI IT Agents](https://www.getapp.co.uk/directory/5322/ai-it-agents/software) - [CRM Software](https://www.getapp.co.uk/directory/230/crm/software) - [Conversational Marketing Software](https://www.getapp.co.uk/directory/1659/conversational-marketing-platform/software) - [Chatbot Software](https://www.getapp.co.uk/directory/2795/chatbot/software) ## Alternatives 1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1788 reviews) 2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4090 reviews) 3. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3473 reviews) 4. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24198 reviews) 5. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Simple and Easy way for communication" — 5.0/5 > **Evan** | *28 August 2018* | Recommendation rating: 8.0/10 > > **Pros**: The application, LivePerson makes it extremely easy and efficient for me to connect with customers for my ongoing business > > **Cons**: The thing that i dislike most about the application, Liveperson, is that the graphic user interface can use a much needed update. ----- ### "Live Engage" — 5.0/5 > **Zenovia** | *3 October 2018* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: We use this at work and I really enjoy the easy functionality of the product. It is very easy to dock on the side of the screen and still be able to see all of the relevant information needed to conduct a chat. We honestly hardly ever have down time with the product. > > **Cons**: There really are not any things at this time that I do not like about the product. > > We are able to easily and efficiently engage with our customers \& clients and resolve issues without being on the phone. ----- ### "We used LivePerson for years but the functionality of it was truly lacking." — 3.0/5 > **Erica** | *8 March 2018* > > **Pros**: The canned answer database and shortcut capabilities to send the available answers. The ability for a supervisor to send a private message in the chat to the agent for them to copy and paste to their chatter. > > **Cons**: Terrible customer service - we were charged for months after closing the account Removal of desktop app Drastic changes and updates without any warning or training ----- ### "Works Well, Very User Friendly" — 4.0/5 > **amanda** | *7 January 2020* | Computer Hardware | Recommendation rating: 5.0/10 > > **Pros**: This program was the easiest live person software out of several we have used. > > **Cons**: We were not able to answer chats after hours. We switched to a company we can do this. ----- ### "Newbie to chat, great for org" — 4.0/5 > **Verified Reviewer** | *25 June 2018* | Entertainment > > **Pros**: Great way to have multiple employees respond to web inquiries, lowering call volume and non-sales lead form submissions. > > **Cons**: Set up took some time and things on the back end aren't the most intuitive but their chat team is excellent about walking you though things, trouble shooting, etc with screenshots and such. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/944/liveperson?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/944/liveperson) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data