--- description: Learn how Zendesk Suite can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Zendesk Suite. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.co.uk/software/9448/zendesk Page: 1 / 164\ Next: [Next page](https://www.getapp.co.uk/software/9448/zendesk?page=2) > Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform. > > Verdict: Rated **4.4/5** by 4079 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zendesk Suite Connects customer and employee conversations across chat, email, voice, and additional channels within a unified platform Uses AI agents and automation to streamline support, reduce manual work, and resolve tickets quickly Supports effortless self-service and deflects more routine agent interactions, promoting faster response times Provides flexible integrations and a scalable platform, helping organizations adapt to changing needs Delivers advanced data privacy, security, and quality assurance features to maintain trust and compliance ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4079 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: £45.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Availability Management - Batch Communications - Blended Call Centre ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Social CRM Tools](https://www.getapp.co.uk/directory/558/social-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18781 reviews) 2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1780 reviews) 3. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1721 reviews) 4. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3420 reviews) 5. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Exceptional" — 5.0/5 > **Roger** | *20 January 2026* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Through integration with numerous services. Visualization, channel, and reports. Still, we have other automation features that help us. > > **Cons**: Values in contrast to the American market. Like Talk, it cannot be used in Brazil. Yes, we have to use other integrations. > > I have had a lot of experience and in the coming months, this experience will increase even more. Over time, we will use AI. ----- ### "Customer support ally" — 4.0/5 > **Freyxa** | *22 May 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I really like this in one of my experiences with retail support, but I was able to work with emails, SMS, and life chat, and it was really efficient, user-friendly, and everything was organized > > **Cons**: I am going to be 100% honest identify anything that I didn’t like about these so for specific because I found it to have everything on display and everything to be usable > > My over experience was really good. It made my job easier, made my experience with the software, and the company itself a lot more bearable. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7 March 2025* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: The ticketing system works well most of the time. > > **Cons**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- ### "Customer facing its a sold application" — 4.0/5 > **ady** | *3 February 2025* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: Works perfectly and interface is nice from a customer perspective > > **Cons**: We found it difficult to setup workflows and after the initial installation haven't managed to go any further in depth with it. > > Overall we still use it on our main website as its reliable and does what it says it does out of the tin. ----- ### "Overall an excellent product" — 5.0/5 > **Karen** | *20 May 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Intuitive, simple to learn, easy to use. Fast set up. Can partner with suppliers to assist with training and customisation. > > **Cons**: Difficult to change the basic design without the help of a developer. Custom branding quite basic. Ditto colours. > > It's a really good idea to use a Zendesk partner to help with set-up and certainly with training users. ----- Page: 1 / 164\ Next: [Next page](https://www.getapp.co.uk/software/9448/zendesk?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/9448/zendesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data