Firefish

4.6 (289)
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The Recruitment CRM that accelerates data-driven growth.

About Firefish

Accelerating profitable growth requires a recruitment CRM that provides decision-speed data from billing to boardroom.

Maximising profitability by promoting a CRM-first strategy that increases revenue per recruiter through an enriched and engaged database, admin automation and increased recruiter engagement.

Agency leaders require insight into the effectiveness of activities, channels, and performance in real-time. Providing real-time insights that enable agencies to reduce operational costs.

Firefish is the recruitment CRM that puts data at the heart of your recruitment agency. Accelerating profitable growth for the recruitment agencies of tomorrow.


Key benefits of Firefish

30% increase in revenue per recruiter.
15% reduction in operational costs.


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Not sure about Firefish? Compare with a popular alternative

Firefish

4.6 (289)
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Starting Price

£80.00
month
US$30.00
month

Pricing Options

Free version
Free trial
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Features

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Integrations

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Ease of Use

4.6 (289)
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Value for Money

4.6 (289)
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Customer Service

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Reviews

Overall rating

4.6 /5
(289)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.7/5

Already have Firefish?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 289
Terry
Terry
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Support

Reviewed on 21/06/2019

The software is great it does what it's meant to, but I'm sure there are a lot of great packages...

The software is great it does what it's meant to, but I'm sure there are a lot of great packages out there, the stand out for me is the customer service and support, prompt, efficient, they listen, always answer the phone, nothing is too much trouble, I get the feeling they appreciate and want to keep our business, which in this day and age is a rarity unfortunately

Pros

Easy to set up and use, excellent value for money, and the online suggestions are brilliant and actually result in things being done

Cons

Nothing, it has always done what we wanted and it's continually being improved

James
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Stress-free migration

Reviewed on 18/05/2020

Our biggest issue was that we didn’t have a two-way communication tool with our candidates. With...

Our biggest issue was that we didn’t have a two-way communication tool with our candidates. With the FireFish Software, the issue is solved. The interactive candidate portal always candidates too take ownership of there profile, update availability and set up automatic job alerts. All of which are key features in helping us improve the candidate experience with Optima.

Pros

The migration process was stress free, something that I would never have dreamed of during our considering changing our CRM. A clear and detailed migration plan with realistic timescales was shared at the start of the migration. The FireFish team were in constant communication with updates through the migration. Despite some complications with the data provided by our former CRM provider, the product was delivered on time. The on boarding team provided clear a training programme which has help the team settle into the new system. The team are enjoying using the software, in particular the ease of navigation and simple workflows.

Cons

The only downside is not being able to customise some terminology for internal use but this is not a major issue.

Alternatives Considered

Salesforce Sales Cloud and JobAdder

Reasons for Choosing Firefish

Optima needed a system would help change the culture internally and improve candidate experience. Optima also needed a system that would provide a excellent support service and that would be adaptive to our needs.

Reasons for Switching to Firefish

The personal approach from the FireFish team, the competitive pricing structure and mainly the software features.
Andy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

AB Firefish Review

Reviewed on 05/12/2022

I feel it could offer more as a whole to the business. Perhaps I just need further training.

I feel it could offer more as a whole to the business. Perhaps I just need further training.

Pros

It is a self explanatory product and you can understand the basics easily. Allows you to see candidate progress quickly and easily.

Cons

There is not a great search functionality for previous placements or roles. The most important is the inability to search and tailor keywords.

Response from Firefish Software

Hi Andy,

Thanks for your review.

Our support team are always on hand for any further help you may need with the product.

Many thanks,
Amy

jackie
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Total Package for my agency - my absolute critical tool I use.

Reviewed on 13/12/2022

Love this tool! Its always been my favourite tool to work with since I established the business in...

Love this tool! Its always been my favourite tool to work with since I established the business in 2017. Without it I would have been lost.

Pros

Its very user friendly - it matches to candidates very well. Easy to move through - I have had new starters who have managed to get their head around it in a couple of days. Simple but effective!

Cons

I feel the only real area that could be improved on is the sales pipeline tool and sending jobs to a centralised report for sharing.

Response from Firefish Software

Hi Jackie,

Thank you for your review!

Many thanks,
Amy

Amy
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wise May Ltd - Review on Firefish

Reviewed on 20/07/2020

Fantastic overall service. The team are quick to respond, always happy to help and NOTHING is too...

Fantastic overall service. The team are quick to respond, always happy to help and NOTHING is too much trouble. I have worked for a company and used a different database for the last 10 years, I feel with the Firefish technology I will be in a much stronger position than before, it does things I didn't know a database could do, I have been amazed at everything it has to offer. I have received complete help & support with my website and I am so pleased with the finished product! Couldn't be happier with the service overall.

Pros

From start to finish the Team at Firefish have made the process very seamless and stress free. The Software itself is extremely intuitive and user friendly. The searches are great!

Cons

I can't think of anything I don't like about it

Alternatives Considered

Bullhorn ATS & CRM

Reasons for Choosing Firefish

Started up my own company

Reasons for Switching to Firefish

I preferred it and Firefish came back to me much quicker than the others, I felt they wanted my business. I had a demo that day and didn't feel that I was being pushed into a hard sell.
Showing 5 reviews of 289 Read all reviews

Firefish FAQs

Below are some frequently asked questions for Firefish.

Firefish offers the following pricing plans:

  • Starting from: £80.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Starting from £58 per user/month when billed annually, or £65 per user/month when billed monthly. Full pricing information is available on our website.

Firefish has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Firefish supports the following languages:

English

Firefish supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Firefish integrates with the following applications:

Gmail, Google Analytics 360, LinkedIn Recruiter, Meta for Business, Microsoft 365, Microsoft Azure, Microsoft Outlook, Microsoft Power BI, ScheduleFlex, Twilio, Twitter/X, WhatsApp

Firefish offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Firefish.