About Zendesk Sell

Zendesk Sell is the all-in-one sales platform that drives rep adoption while automating data capture and analysis, providing sales leaders with the actionable insights they need in order to accelerate revenue growth in a measurable, scalable, and repeatable manner.

The advanced sales platform gives reps the tools they need to focus on revenue generation no matter whether they are in the field or at the office. The Zendesk Sell mobile apps aim to help salespeople get more done every day while spending less time taking notes and entering data. Intelligent features including email sentiment analysis and a smart auto-dialer allow reps to work more deals with greater attention to detail, allowing a highly-personalized sales experience to be delivered with high velocity.

Intelligent out-of-the-box reports and automated prescriptive insights give sales leaders the ability to individualize coaching, with each rep getting personalized, actionable steps to improve their sales performance. Base allows users to do this at scale with the aim of enhancing sales efficiency increases and revenue growth.

The days of buying eight different software products to manage your sales team are long gone. Zendesk Sell combines the functionalities of a CRM with email, smart phone dialer, sales reporting package, lead scoring, and more, into one solution.

Pricing starting from:

US$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Zendesk Sell

  • One-click, intelligent, out-of-the-box reports

  • Customizable and editable list reports (dynamic and static)

  • Mobile app on both iOS and Android with full desktop capabilities

  • An in-house success team which onboards, trains, and supports the sales team’s growth

  • Automated data analysis and prescriptive insights for sales acceleration

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, China, Germany, United Kingdom, New Zealand, United States

    Supported Languages

    Dutch, English, French, German, Polish, Portuguese, Spanish

    Pricing starting from:

    US$19.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Zendesk Sell Software - Geolocation allows users to identify leads and contacts by locations
    Zendesk Sell Software - Real-time notifications provide insights into the sales pipeline in real time
    Zendesk Sell Software - Log in-person interactions with one tap on a map view
    Zendesk Sell Software - Deal cards provide all important information about a deal in one easy to navigate space
    Zendesk Sell Software - Base for Android: Manage contacts from a mobile device
    Zendesk Sell Software - Smart Lists: highly customizeable reports that can filter on any dimension and feature real-time editing capabilities
    Zendesk Sell Software - Base for iOS: Access and manage leads from iOS devices
    Zendesk Sell Software - Reports: get rich, out of the box reports with actionable insights in just one click
    Zendesk Sell Software - Base for iOS: designed specifically for tablets
    Zendesk Sell Software - Team Dashboard: a real-time feed of all team activity with critical information available at a glance
    View 13 more
    Zendesk Sell video
    Zendesk Sell video
    Zendesk Sell video
    Zendesk Sell Software - Geolocation allows users to identify leads and contacts by locations Zendesk Sell Software - Real-time notifications provide insights into the sales pipeline in real time Zendesk Sell Software - Log in-person interactions with one tap on a map view Zendesk Sell Software - Deal cards provide all important information about a deal in one easy to navigate space Zendesk Sell Software - Base for Android: Manage contacts from a mobile device Zendesk Sell Software - Smart Lists: highly customizeable reports that can filter on any dimension and feature real-time editing capabilities Zendesk Sell Software - Base for iOS: Access and manage leads from iOS devices Zendesk Sell Software - Reports: get rich, out of the box reports with actionable insights in just one click Zendesk Sell Software - Base for iOS: designed specifically for tablets Zendesk Sell Software - Team Dashboard: a real-time feed of all team activity with critical information available at a glance

    Features

    Total features of Zendesk Sell: 115

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Alerts/Notifications
    • Auto-Dialer
    • Automated Routing
    • Batch Processing
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call Recording
    • Campaign Management
    • Cataloguing/Categorisation
    • Chat/Messaging
    • Collaboration Tools
    • Configurable Workflow
    • Contact Database
    • Contact Management
    • Content Delivery
    • Content Management
    • Customer Database
    • Customer Segmentation
    • Customer Service Analytics
    • Customer Support
    • Customer Surveys
    • Customisable Forms
    • Customisable Templates
    • Customizable Fields
    • Dashboard Creation
    • Data Import/Export
    • Data Synchronisation
    • Data Visualisation
    • Document Management
    • Document Storage
    • Drag & Drop
    • Email Management
    • Email Marketing
    • Email Response Control
    • Email Templates
    • Email Tracking
    • Event Triggered Actions
    • FAQ
    • For Financial Institutions
    • For Sales Teams/Organizations
    • For Startups
    • For iPad Devices
    • Forecasting
    • Goal Management
    • Goal Setting / Tracking
    • Interaction Tracking
    • Internal Chat Integration
    • Knowledge Base Management
    • Knowledge Management
    • Lead Capture
    • Lead Distribution
    • Lead Generation
    • Lead Management
    • Lead Nurturing
    • Lead Qualification
    • Lead Segmentation
    • Live Chat
    • Marketing Automation
    • Meeting Management
    • Mobile Access
    • Mobile Alerts
    • Multi-Currency
    • Opportunity Management
    • Performance Management
    • Performance Metrics
    • Pipeline Management
    • Pipeline Reports
    • Predictive Analytics
    • Presentation Tools
    • Prioritisation
    • Proposal Management
    • Prospecting Tools
    • Quotes/Estimates
    • Real Time Data
    • Real Time Notifications
    • Real-time Updates
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Escalation
    • Role-Based Permissions
    • Routing
    • Sales Forecasting
    • Sales Onboarding & Training
    • Sales Pipeline Management
    • Sales Reports
    • Sales Trend Analysis
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Shared Contacts
    • Social Media Integration
    • Source Tracking
    • Support Ticket Management
    • Tagging
    • Task Management
    • Task Scheduling
    • Template Management
    • Territory Management
    • Third Party Integrations
    • Training Management
    • Visual Analytics
    • Web Forms
    • Web-based Deployment
    • Website Integration
    • Workflow Management
    • XML / RSS

    Alternatives

    Salesforce Sales Cloud

    4.4
    #1 Alternative to Zendesk Sell
    Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

    ActiveCampaign

    4.6
    #2 Alternative to Zendesk Sell
    Connected email marketing, marketing automation, CRM, and account management for businesses looking to connect and...

    Zoho CRM

    4.3
    #3 Alternative to Zendesk Sell
    Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

    Salesflare

    4.7
    #4 Alternative to Zendesk Sell
    Salesflare is an intelligent CRM for small and medium sized B2B businesses, who want to sell more with less work....

    Reviews

    Overall rating

    4.3 /5
    (135)
    Value for Money
    4.1/5
    Features
    4.0/5
    Ease of Use
    4.4/5
    Customer Support
    4.1/5

    Already have Zendesk Sell?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 135
    Jacob S.
    Overall rating
    • Industry: Events Services
    • Company size: 1,001-5,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Former User, Would use again

    Reviewed on 30/10/2018

    I think I well described it above but it was always positive. I loved connectivity through...

    I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.

    Pros

    We used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall.

    Cons

    In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there.

    B. w. B.
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great Product with GPS

    Reviewed on 09/01/2021

    Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost...

    Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that?

    Pros

    I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

    Cons

    My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app.

    Alternatives Considered

    Salesforce Sales Cloud

    Reasons for Choosing Zendesk Sell

    I switched for the GPS site visit technology that wasn't available on Zoho but ultimately switched back because of a compatibility issue with our software (not Zendesk).

    Switched From

    Zoho CRM

    Reasons for Switching to Zendesk Sell

    Price and simplicity
    Suzanne G.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Not worth it

    Reviewed on 07/12/2021

    We were trying to integrate our sales and support management systems, but we could never get Sell...

    We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application.

    Pros

    The layout is attractive, and adding custom fields is easy.

    Cons

    There were lots of opportunities for this software to be a lot better than it was, and Zendesk doesn't seem to be interested in improving it. The main reason we chose Zendesk Sell was because we wanted to integrate our sales and support instances, but we were never able to get it working. It's impossible to rearrange columns in reports and you can't filter on certain things. There are simple issues, like when you export a list the FIRSTNAME and LASTNAME fields are combined and can't be separated. Their support was AWFUL; they routinely took SIX WEEKS to respond to urgent requests from us, and even then they didn't fix the problem.

    Alternatives Considered

    Salesforce Sales Cloud

    Reasons for Choosing Zendesk Sell

    We were hoping to get an integrated sales and support solution.

    Switched From

    SugarCRM

    Reasons for Switching to Zendesk Sell

    At the time, we thought it would meet our needs better.
    Trent E.
    Overall rating
    • Industry: Facilities Services
    • Company size: 2-10 Employees
    • Used for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Powerful and simple sales management tool

    Reviewed on 16/09/2019

    I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very...

    I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.

    Pros

    - Simple input for contact information for different clients and potential clients
    - Super easy to create deals and potential purchases for clients
    - Schedule appointments, set reminders, and send emails all from within the program
    - Check metrics and numbers of different members of the sales team for different times and situations.
    - Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously
    - Easily sort through customer lists to find people who are relevant under different categories

    Cons

    - Sometimes too easy to change things that have been set by others
    - Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to.

    Aleksandra C.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 501-1,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Great crm

    Reviewed on 10/05/2021

    Pros

    Easy to use and a full suite of features

    Cons

    Sometimes can be lacking some needed features

    Alternatives Considered

    Zoho CRM

    Reasons for Choosing Zendesk Sell

    Wanted to try out another software for comparison

    Switched From

    Salesflare

    Reasons for Switching to Zendesk Sell

    Better reputation and recommendations from industry colleagues
    Showing 5 reviews of 135 Read all reviews

    Zendesk Sell FAQs

    Below are some frequently asked questions for Zendesk Sell.

    Zendesk Sell offers the following pricing plans:

    14-day free trial, no credit card required. Starter: $45 per seat, per month Professional: $95 per seat, per month Enterprise: $145 per seat, per month All plans are billed annually. Add-ons are also available for an additional cost.

    Zendesk Sell has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Zendesk Sell supports the following languages:

    Dutch, English, French, German, Polish, Portuguese, Spanish

    Zendesk Sell supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zendesk Sell integrates with the following applications:

    Amity, Array, Bedrock Data, Domo, Dropbox Business, Facebook for Business, Front, FullContact, Gmail, Google Calendar, Google Drive, Harvest, HubSpot Marketing Hub, Kustomer, Mailchimp, Marketo Engage, Microsoft Outlook, Operations Hub, PandaDoc, Paycove, QuickBooks Online Advanced, Reply, Slack, Slemma, Tidio, Trello, Wishpond, Wufoo, Xero, Zapier, Zendesk, dotdigital Engagement Cloud

    Zendesk Sell offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Zendesk Sell.