--- description: Learn how Zoho Assist can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Zoho Assist. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Assist Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Zoho Assist](/software/9913/zoho-assist) # Zoho Assist Canonical: https://www.getapp.co.uk/software/9913/zoho-assist Page: 1 / 61\ Next: [Next page](https://www.getapp.co.uk/software/9913/zoho-assist?page=2) > Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access. > > Verdict: Rated **4.7/5** by 1495 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Assist • Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation. • Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available. • Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer. • Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode. • Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1495 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Alerts/Notifications - Annotations - Authentication - Availability Indicator - Backup and Recovery - Billing & Invoicing - Chat/Messaging - Collaboration Tools - Conferencing - Customisable Branding - Customisable Reports - Customisable Templates - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - Diagnostics Tools - Email Reminders ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) ## Related Categories - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.co.uk/directory/563/remote-support/software) - [MSP Software](https://www.getapp.co.uk/directory/645/managed-service-providers-msp/software) - [Remote Work Software](https://www.getapp.co.uk/directory/1699/remote-work/software) - [Remote Desktop Software](https://www.getapp.co.uk/directory/1731/remote-desktop/software) ## Alternatives 1. [TeamViewer ONE](https://www.getapp.co.uk/software/90948/teamviewer) — 4.6/5 (11641 reviews) 2. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24219 reviews) 3. [AnyDesk](https://www.getapp.co.uk/software/120039/anydesk) — 4.6/5 (1798 reviews) 4. [ISL Light](https://www.getapp.co.uk/software/114883/isl-light) — 4.7/5 (779 reviews) 5. [Supremo Remote Desktop](https://www.getapp.co.uk/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "It is my favourite remote access solution" — 5.0/5 > **Roscoe** | *31 March 2026* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Zoho was very easy to use, and ease to install. It links with Spiceworks Help Desk which is great bc I can track tickets by device. Saves so much time being able to remote access. I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar. It is a great tool without any need for customer support to guide you through setup. It also offers MFA which is a great option for users needing a secure remote access option. Lastly, value\!\!\! It is very valuable as a government agency that has a fixed budget. I have been and will continue to recommend this product > > **Cons**: The option of technician vs unattended assistance was confusing in the beginning. I had to use the trial to understand the difference. I wish it was made clearer in the pricing. > > love it\!\!\!\! I have used multiple applications - Bomgar, Teamviewer, Anyviewer, AnyDesk, ScreenConnect - and this one is my favourite. Bomgar is 2nd. If I was given an option to use any on my list and someone was paying for it, I would still choose Zoho. The pricing options and customizations make it a no brainer. ----- ### "I’ve been with Zoho for 5 years now, and I’ve got no reason to switch" — 5.0/5 > **William** | *22 August 2026* | Defense & Space | Recommendation rating: 10.0/10 > > **Pros**: Zoho is designed for all levels of user type—from beginner to advanced. However, the UI is still manageable (even easy in many respects). > > **Cons**: The Remote Access deployment and revocation process isn’t quite as intuitive as I’d like it be. I have to refresh my memory on how to launch and revoke drone time to time. > > I’ve been using Zoho Assist for many years now. It does exactly what it claims to do, and I have no reason to try anything else. ----- ### "Well, it has the potential to be excellent, but it needs improvement." — 3.0/5 > **Raul** | *20 February 2026* | Internet | Recommendation rating: 5.0/10 > > **Pros**: In terms of cost-effectiveness, the site offers several features at a low cost, allowing you to add multiple domains under a single subscription. > > **Cons**: The experience was good in terms of cost-effectiveness. However, there are many issues in the initial steps. I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet. There are problems logging in, forcing me to keep switching between apps until it works. Basic settings are confusing to find. > > Well, it has the potential to be excellent, but it needs improvement. I hope the service improves in these areas, thereby overcoming these issues. ----- ### "First time Zoho user" — 4.0/5 > **sean** | *1 August 2026* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Zoho Assist comes packed with all the key diagnostic tools and remote control features I was looking for. As a beginner tech, I found the interface incredibly user-friendly and intuitive to navigate—it worked smoothly right out of the box without a steep learning curve. > > **Cons**: Nothing major\! Setting up unattended access has a few options to configure at first, but once you get the hang of it, everything runs very seamlessly. > > My overall experience with Zoho Assist has been excellent. It made taking over remote desktops and running diagnostic tools simple and straightforward, even while I'm still building up my technical toolkit. It is reliable, easy to use, and a great value. ----- ### "Overall it's an amazing software" — 5.0/5 > **Srinivasa Prasad** | *3 September 2026* | Alternative Medicine | Recommendation rating: 8.0/10 > > **Pros**: User friendly software and easy to assist and easy to access many computer core shortcuts and functionalities > > **Cons**: Always need to download a piece of software on the customer side and customers will be much more irritated to do that. ----- Page: 1 / 61\ Next: [Next page](https://www.getapp.co.uk/software/9913/zoho-assist?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/9913/zoho-assist) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data