--- description: Learn how Zoho Assist can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Zoho Assist. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Assist Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Zoho Assist](/software/9913/zoho-assist) # Zoho Assist Canonical: https://www.getapp.co.uk/software/9913/zoho-assist Page: 1 / 60\ Next: [Next page](https://www.getapp.co.uk/software/9913/zoho-assist?page=2) > Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access. > > Verdict: Rated **4.7/5** by 1472 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Assist • Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation. • Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available. • Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer. • Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode. • Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1472 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Alerts/Notifications - Annotations - Authentication - Availability Indicator - Backup and Recovery - Billing & Invoicing - Chat/Messaging - Collaboration Tools - Conferencing - Customisable Branding - Customisable Reports - Customisable Templates - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - Diagnostics Tools - Email Reminders ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) ## Related Categories - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.co.uk/directory/563/remote-support/software) - [MSP Software](https://www.getapp.co.uk/directory/645/managed-service-providers-msp/software) - [Remote Work Software](https://www.getapp.co.uk/directory/1699/remote-work/software) - [Remote Desktop Software](https://www.getapp.co.uk/directory/1731/remote-desktop/software) ## Alternatives 1. [TeamViewer ONE](https://www.getapp.co.uk/software/90948/teamviewer) — 4.6/5 (11636 reviews) 2. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24183 reviews) 3. [AnyDesk](https://www.getapp.co.uk/software/120039/anydesk) — 4.6/5 (1795 reviews) 4. [Supremo Remote Desktop](https://www.getapp.co.uk/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.getapp.co.uk/software/114883/isl-light) — 4.7/5 (779 reviews) ## Reviews ### "Reliable, affordable remote support that just works" — 5.0/5 > **Miki** | *2 July 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zoho Assist is incredibly easy to deploy and use. Unattended access setup across multiple computers and sites was straightforward, and connections are fast and reliable even over slower networks. The pricing is very reasonable compared to competitors like TeamViewer or LogMeIn, and there's no nagging about commercial use. File transfer, multi-monitor navigation, and remote reboot/reconnect all work smoothly. It's also browser-based, so technicians don't need to install a heavy client to start a session. > > **Cons**: Occasionally the remote session can lag on high-resolution displays, and the mobile app experience isn't quite as polished as the desktop version. Some advanced settings are buried in menus and take a bit of digging to find. Reporting and session logs could be more detailed for admins managing a larger fleet of devices. > > Overall, Zoho Assist has been a dependable, cost-effective remote support solution. We use it to manage and support computers across multiple locations, and it's made day-to-day IT support much simpler — quick unattended access, easy ad-hoc sessions for end users, and minimal setup friction. It does exactly what we need without unnecessary complexity or inflated pricing. I'd recommend it to any small or mid-sized business that needs reliable remote access. ----- ### "Trial Extension Request" — 5.0/5 > **Verified Reviewer** | *16 July 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: What I liked is that it's a solution for both attended and unattended remote support. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. > > **Cons**: So far, it meets all my expectations. For this reason, I request an extension of the trial version, please. > > Overall, Zoho Assist provides attended and unattended remote support, which is quite important for my company: chat, video, and calls. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. ----- ### "Remote Access Connection Issues" — 1.0/5 > **Adrian** | *23 June 2026* | Computer & Network Security | Recommendation rating: 2.0/10 > > **Pros**: Faster connection speed when connected. Lesser latency in comparison to team viewer and any desk platforms. > > **Cons**: Long process setting up a remote session with a client. From the downloading remote access file to authentication, is very long. ----- ### "Great product overall" — 5.0/5 > **Paul** | *14 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features > > **Cons**: Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail > > Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. ----- ### "My review of zoho crm and assist" — 5.0/5 > **Verified Reviewer** | *9 July 2026* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: It so sophisticated and tailored to business need that u feel like u lost so many productive hours figuring out and it so easy just like abc made by zoho, i would blindly recomend it to anyone with my personal gurantee attached,it so easy to use and so cheap,u can talk to \[sensitive content hidden\] if u dont like to to read faq and details,it will connect u to product specilist the moment u ask for, remote access feature of it is miracle specially power on when power cuts hapen and u are far away,if u have any bug and other issue u can address it right away,connection issue can happen any time and its so helpful in that time as well, > > **Cons**: honestly i may be amrature to zoho assist but i could not find a single con.till now once i find out after further use i will post it here. > > Miracle for me,awaysome go get it , any where in the world if u r discovering it for first time u have hit a little silver mine . ----- Page: 1 / 60\ Next: [Next page](https://www.getapp.co.uk/software/9913/zoho-assist?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/9913/zoho-assist) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data