About Brightpearl
Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.
What makes Brightpearl different:
Software and Service. Service is an integral part of our offer. Our retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.
Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and our integrations and ecosystem are 100% retail.
Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. We stand by our numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Key benefits of Brightpearl
Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.
Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.
Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.
Devices
Business size
Markets
Canada, Denmark, United Kingdom, Ireland, Norway, Sweden, United States and 2 others
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Brightpearl: 134
Alternatives
ChannelAdvisor
Linnworks
QuickBooks Commerce
Stitch Labs
Reviews
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- Industry: Wholesale
- Company size: 11-50 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool
Reviewed on 07/05/2019
The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the...
The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.
Pros
What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.
Cons
This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.
Response from Brightpearl
Hi Stacy,
Thank you very much for sparing the time to review us.
It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency.
We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module.
Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on.
Thanks again for taking the time.
Tom
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I cannot recommend Brightpearl enough!
Reviewed on 30/10/2020
Pros
I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.
We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.
Brightpearl support is also excellent with most cases being resolved in less than 4 hours.
Cons
I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.
Reasons for Choosing Brightpearl
The integration between sales channels such as Amazon and external websites was poor with Netsuite at the time. It was also very expensive.Switched From
NetSuiteReasons for Switching to Brightpearl
Better integration with our workflow newly developed website, all at a reasonable price. Very logical in its implementation and use.Response from Brightpearl
Hi James,
Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!
Thank you again,
Tom (Brightpearl)
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good Product would recommend
Reviewed on 07/06/2022
Good
Good
Pros
Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic
Cons
Limitations to managing back orders during pandemic
Reasons for Choosing Brightpearl
Intelligent retail was not fit for purpose and very unreliable. Weekly support calls were the normReasons for Switching to Brightpearl
Best product demo. All scenarios confidently answered and backed up with demosResponse from Brightpearl
Hi Robert,
Thank you so much for taking the time out to recommend us!
It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic!
It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly!
Thank you again,
Tom (Brightpearl)
- Industry: Logistics & Supply Chain
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Frustrated
Reviewed on 08/08/2017
Do not jump from QuickBooks to this until you have truly run a lot of tests.
Do not jump from QuickBooks to this until you have truly run a lot of tests.
Pros
I love how this system allows me to have access anywhere and allows many reps to access the accounts.
Cons
I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.
Response from Tom
Hi Frankie,
Thank you for taking the time to review us.
I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:
Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.
Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.
Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.
Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.
Thank you again, your feedback is important to us.
Best wishes,
Tom
Brightpearl
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Would Recommend Brightpearl
Reviewed on 26/04/2022
Overall the experience is very good. With the Automation App, orders are fulfilled direct to the...
Overall the experience is very good. With the Automation App, orders are fulfilled direct to the warehouse by-passing customer services, and invoicing is completed automatically at the end of each day.
Pros
Easy to use. Gives a full view of the business with order management, stock and accounting all together in the one product
Cons
Revenue reporting on sales of products sold within bundles. Revenue is attributed to the bundled product and not to the individual product. Therefore manual manipulation of the exported data is needed.
Response from Brightpearl
Hi Nikki,
Thank you so much for your review, we love receiving feedback from our customers!
I'm really pleased you find Brightpearl easy to use and our functionality meets the majority of your business goals. It's particularly great to hear that you're fulfilling orders swiftly by actioning the exceptions rather than each order.
On your comment on revenue reporting, have you raised this with your Success team or Brightpearl Support? I'll do this for you and get them to follow-up with you directly.
Thank you again,
Tom (Brightpearl)
Brightpearl FAQs
Below are some frequently asked questions for Brightpearl.Q. What type of pricing plans does Brightpearl offer?
Brightpearl offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is based on a tried-and-tested formula that factors in the pace of your growth. You'll never pay for more than you need. And when your business grows, you’ll see your order volume go up and cost per order go down. Contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.
Q. Who are the typical users of Brightpearl?
Brightpearl has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Brightpearl support?
Brightpearl supports the following languages:
English
Q. Does Brightpearl support mobile devices?
Brightpearl supports the following devices:
iPad (Mobile)
Q. What other apps does Brightpearl integrate with?
Brightpearl integrates with the following applications:
Adobe Commerce, Authorize.Net, Avalara, BigCommerce, Bill.com, Glew, Klaviyo, Mailchimp, PayPal, Quickbooks Online, ShipStation, Shopify, Shopify Plus, Stripe, Worldpay, Xero, dotdigital Engagement Cloud, ekmPowershop
Q. What level of support does Brightpearl offer?
Brightpearl offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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