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David Jani

Articles by David Jani

David is a Content Analyst for the UK, providing key insights into tech, software and business trends for SMEs. Cardiff University graduate. He loves traveling, cooking and F1.

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Displaying 25 of 49 Articles
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Automation in restaurants: the key takeaways

Published on 18/04/2024 by David Jani

Getting a takeaway or going out for a meal at the weekend is a must for many Brits. However, technology increasingly influences how orders are made and collected. Restaurant automation technology can make the experience of getting a meal out simpler but is its adoption something that can win businesses customers? Continue Reading

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What types of UK call centres could businesses set up?

Published on 14/12/2023 by David Jani

Call centres are a favourite solution for sales and customer service-focused businesses, which offer an immediate point of contact to support consumers. However, the type of UK call centre a business may choose to set up can vary considerably. What possible options does this offer decision-makers? Continue Reading

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AI in fraud detection: key uses and benefits for SMEs

Published on 27/10/2023 by David Jani and Sukanya Awasthi

This article was originally published on 28/10/2021. Artificial intelligence (AI) in fraud detection offers a way for small to midsize enterprises (SMEs) to enhance security in their organisations. Discover how companies can protect themselves and their customers from fraudsters using this new automated technology. Continue Reading

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3 expert tips for small business crisis management

Published on 16/10/2023 by David Jani

UK small to midsize enterprises (SMEs) have encountered many challenges over the last five years. Brexit, COVID-19, and then the cost of living crisis have battered businesses in quick succession. What can smaller companies do to prepare and manage when business crises occur? Continue Reading

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How to create a video marketing strategy as an SME

Published on 21/09/2023 by Sukanya Awasthi and David Jani

This article was originally published on 05/05/2022. Video marketing is on the rise, and 86% of video marketers say that video content has been effective in generating leads. What then should marketers and content professionals in small to midsize enterprises (SMEs) do to react and set up an effective video marketing... Continue Reading

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Data security: Are remote workers doing enough?

Published on 06/09/2023 by David Jani

Security is vital for small businesses but the rise of remote work adds an extra layer of complexity to safeguarding company systems and data. Data security for remote work cannot be compromised, so what are the solutions for security in workplaces that manage staff in a hybrid environment? Continue Reading

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How can you balance multiple content distribution goals?

Published on 01/09/2023 by David Jani

Planning and creating content is only half the battle for marketers. The distribution of the newly created marketing assets is another essential factor that needs careful planning and actioning. This can get especially tricky when thinking about how to balance multiple content distribution goals for your brand. Continue Reading

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4 legal case management software platforms for law firms

Published on 31/08/2023 by David Jani

This article was originally published on 08/06/2022. Staff in law firms have to stay on top of a mountain of information that accumulates from clients, staff, and legal processes themselves. Luckily, legal case management software provides an answer to keeping track of everything. Continue Reading

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Are SME workers ready for AI in HR departments?

Published on 17/07/2023 by David Jani

Artificial intelligence (AI) tools in the workplace are a hot-button issue, especially in the human resources (HR) field. Are AI solutions the answer to optimising HR in small to midsize enterprises (SMEs), and are workers ready to shift towards autonomous systems in making staffing decisions? Continue Reading

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SME dismissals: Most UK small firms have no employee offboarding plan

Published on 17/07/2023 by David Jani

With high inflation gripping the UK well into 2023, the human resources (HR) departments of small to midsize enterprises (SMEs) may have tough decisions to make to respond to lower revenues and rising costs. GetApp investigated the strategies currently used for employee offboarding to learn more about how SMEs prep... Continue Reading

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What does EDI mean, and why is it important in business?

Published on 18/05/2023 by David Jani

Managing the vast amount of information needed to complete business-to-business (B2B) transactions is a complex and time-consuming task to run manually, with mistakes in the processes proving costly. However, this all can be greatly simplified for firms as they scale up their operations with the use of electronic data... Continue Reading

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Which data security practices help build consumer confidence?

Published on 10/05/2023 by David Jani

Data security is a major concern for both companies and online consumers. As more and more services run on data, protecting the information gathered and generating trust is vital. How can small to midsize enterprises (SMEs) build company trust during the more formative stages of their development when that initial... Continue Reading

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What harms digital trust reputations for UK companies?

Published on 27/04/2023 by David Jani

Digital trust is vital for the online reputation of small to midsize enterprises (SMEs) and can prove decisive in consumers’ purchasing decisions. Ensuring compliance with GDPR rules is essential to safeguard sensitive personal data, but there are also many other factors that affect digital trust in a company.   Continue Reading

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Flexibility at work: Does software hold the key?

Published on 12/04/2023 by David Jani

In part one of our research into flexibility at work, we saw that small and midsize enterprise (SME) employees showed a strong interest in flexible hours, working from home, and a four-day working week. In this second look into our data, we consider how businesses can use tools like enterprise communication software,... Continue Reading

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Is time up for the 5-day working week in the UK?

Published on 27/03/2023 by David Jani

The expectation of a five-day working week for office workers has been with us for over a century, but is the time now right for change? Following the shifts in flexible working seen during the COVID-19 pandemic and the recent successful trial of a four-day working week in UK companies, are worker attitudes also... Continue Reading