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Silvertrac Software

Silvertrac Software

4.7 (279)
Write a Review!
Security incident reporting and guard management solution.

About Silvertrac Software

Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.

Silvertrac enables security guards and officers in the field to report incidents, receive tasks and alerts, and scan checkpoints via our mobile app. Dispatchers, supervisors, and administrators can view reports in real-time with Silvertrac’s live issue monitor in order to proactively resolve issues as they happen. Our Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting text, audio and photos directly from the field.

Silvertrac also provides tools for parking management that let users register vehicles, sell parking permits, charge for parking violations, and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.

Silvertrac provide users with a streamlined inspection process that simplifies report completion, and includes a searchable database. Types of inspections include vehicle inspections, fire extinguisher inspections, flow of traffic, pool & spa, signage, safety, and home inspections. The platform also includes features for dispatch center monitoring, facility maintenance tracking, and risk management assessment.

Pricing starting from:

US$249.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Silvertrac Software

  • SilverTrac software ties all security, maintenance, and parking issues together into a single dashboard for quick access.

  • Users can view detailed reports including daily activity reports, summary reports, and incident reports along with trending information.

  • Silvertrac provides guard performance metrics so users can discover any underperforming officers, as well as prove their value to clients.

  • Silvertrac helps improve accuracy by allowing officers to report using notes, talk-to-text, photos, and audio files.

  • The solution helps simplify guard training by sending site-specific instructions to guards’ smart phones and auto-prompting tasks at every checkpoint.

    • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Countries available

    Australia, Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$249.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Silvertrac Software Software - Top-rated security management & reporting tool.
    Silvertrac Software Software - Cloud-based security guard management & incident reporting tool for full transparency of your entire physical security operation.
    Silvertrac Software Software - iOS & Android friendly guard tour app with easy to use interface.
    Silvertrac Software Software - Report security incidents via text, audio, or images in real-time with gps & time stamping for full accountability.
    Silvertrac Software Software - Customizable guard tours with NFC, QR Code, or Barcode checkpoint scanning.
    Silvertrac Software Software - Dispatch guards remotely to all of your client property locations.
    Silvertrac Software Software - GPS guard tour tracking for full officer visibility.
    Silvertrac Software Software - Time, date, and location stamped incidents provide timely security details to supervisors and clients.
    Silvertrac Software Software - Live GPS mapping to track officers & mobile patrol vehicles from site to site.
    View 11 more

    Features

    Total features of Silvertrac Software: 27

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Notifications
    • Attendance Tracking
    • Audit Management
    • Data Import/Export
    • Data Visualisation
    • Employee Management
    • Event Management
    • Historical Reporting
    • Incident Management
    • Investigation Management
    • Location Tracking
    • Multi-Location
    • Occupational Health Management
    • Real-Time Data
    • Real-Time Monitoring
    • Reporting & Statistics
    • Reporting/Analytics
    • Risk Management
    • Safety Incident Management
    • Security Management
    • Self Service Portal
    • Task Management
    • Task Scheduling
    • Visitor Management

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    Overall rating

    4.7 /5
    (279)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support
    4.8/5
    96%
    recommended this app
    Learn more about Silvertrac Software
    Sort by
    Most Helpful Most Recent

    279 Reviews for UK Users

    Troy
    Troy
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Silvertrac is streamlining our entire operations, especially our report writing and training...

    Reviewed on 05/02/2018

    Pros

    The thing we like most about the software is that there are no longer stacks of paper everywhere from round reports, nightly reports, etc. We've been able to streamline everything and archive all reports within the software, and have gone mostly paperless at this point - Eco Friendly!

    Cons

    The thing we like least is on the programming side. When programming checkpoints with specific issue types there is no way to hide previously created issues types for previously created checkpoints. The more checkpoints and contracts we get, the longer that list will be.

    Brett
    Brett
    Overall rating
    • Industry: Security & Investigations
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    First time user A-OK

    Reviewed on 07/12/2018

    Overall I recommend this software for any security company. There is a Lot of benefits that...

    Overall I recommend this software for any security company. There is a Lot of benefits that simplify our jobs. Customer support is on point and really cares about our opinion.

    Pros

    This software was an easy transition for my staff, they were all thrown in to the software with a quick 5 minute intro. They are working on new things as well which will help simplify things further. I look forward to seeing what else comes in the future.

    Cons

    There are a few ways my staff can sneak around different features we want them to use, however I was informed they are working on it as we speak.

    Cody
    Overall rating
    • Industry: Security & Investigations
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Overrated and underwhelming software

    Reviewed on 08/11/2023

    It was what we needed for a while but we reorganized our company and needed more functionality and...

    It was what we needed for a while but we reorganized our company and needed more functionality and capabilities that the software lacks. The customer service was not the best. We found another software solution that excels in these ways and has more, all for less cost, amazingly.

    Pros

    The way guards could scan QR codes is nice. Makes our team into professional QR code scanners.

    Cons

    We called customer service and asked a question and they said “ok” and hung up. Then we called more with no answer. Email correspondence was also unprofessional and they did not communicate clearly or resolve issues clearly.

    Matthew
    Matthew
    Overall rating
    • Industry: Security & Investigations
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Ensuring Quality Security Patrols

    Reviewed on 16/08/2018

    Outstanding. Silvertrac Software is differentiating our company from our competitors who prioritise...

    Outstanding. Silvertrac Software is differentiating our company from our competitors who prioritise cheap rates.

    Pros

    Silvertrac is on the mobile, it is clean and simple to use. It also has a desktop dash view which is great for our Control room and supervisors knowing work is being completed and doubles as a welfare check.

    Cons

    There isn't anything I don't like. My technology background does make me think about what the potential roadmap is for Silvertrac Software and the possibilites to layer features on this platform are endless.

    Shannon
    Shannon
    Overall rating
    • Industry: Facilities Services
    • Company size: 1,001–5,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Value for Operations and Customers

    Reviewed on 03/08/2018

    It has alleviated complaints about security activity on shift as it is viewable by customers and...

    It has alleviated complaints about security activity on shift as it is viewable by customers and management.

    Pros

    This product is easy to use, update, and setup. Provides instant feedback, in real time, to customers and management.

    Cons

    For multiple site scanning, you have to switch sites to properly record tags. Instead of the system automatically switching based on the site tag, it has to be done manually. A nice feature to add would be a scan tag that would automatically switch locations.

    Silvertrac Software FAQs

    Below are some frequently asked questions for Silvertrac Software.

    Silvertrac Software offers the following pricing plans:

    • Starting from: US$249.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Silvertrac is offered at $249/month for up to 10 devices.

    Silvertrac Software has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Silvertrac Software supports the following languages:

    English

    Silvertrac Software supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Silvertrac Software has

    Silvertrac Software offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Silvertrac Software.

    Folder icon EHS Software
    Folder icon Physical Security Software
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