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Lightster

4.7 (9)
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User testing platform with real people, not testers.

About Lightster

Lightster helps you find your target audience for interviews, testing, and feedback.

Unlike other platforms, Lightster allows you to view detailed user profiles without having to start a research project. Once you've set your criteria, your private community is created and grows organically over time.

You can make the criteria as specific as you see fit. Choose from 100+ existing criteria like age, industry, location, job title (and more), or create your custom screening questions.

You can interact with users in your community at any time by scheduling a session, sending a survey, or a direct message.

Start from just $50 monthly and $12.50 per moderated session.

Pricing starting from:

US$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Lightster

- Find your target audience using an unlimited number of criteria and your own screening questions
- Direct message users for free at any time
- Set your own rewards starting from just $12.50 a session
- Share your screen, record the session, and get AI-enabled voice transcriptions right on Lightster
- Use Lightster on either web or mobile

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Countries available

Canada, India, United States

Supported Languages

English

Pricing starting from:

US$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Lightster Software - User community
Lightster Software - Mobile app
Lightster Software - User profile (also available on web)
Lightster Software - Live conversations
View 5 more

Features

Total features of Lightster: 48

  • A/B Testing
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Calendar Management
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Customer Segmentation
  • Customisable Categories
  • Customisable Questions
  • Customisable Reports
  • Customizable Fields
  • Data Visualisation
  • Email Reminders
  • Engagement Tracking
  • Face-to-Face
  • For Mobile
  • For Websites
  • Generative AI
  • Moderated Usability Testing
  • Multi-Channel Distribution
  • Multiple User Accounts
  • Offline Access
  • Panel Management
  • Phone-Based
  • Quantitative Metrics
  • Question Branching
  • Question Library
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reminders
  • Reporting/Analytics
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Software Testing Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Management
  • User Research Analysis
  • Video recording/Transcriptions

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Overall rating

4.7 /5
(9)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
5/5

100%
recommended this app
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9 Reviews for UK Users

Verified Reviewer Show more details
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent solution to validate product and conduct market reasearch

Reviewed on 26/03/2024

- Overall, the experience has been remarkable. We had not been able to conduct first-hand market...

- Overall, the experience has been remarkable. We had not been able to conduct first-hand market research this easily in the past. It's a huge value add for our product, marketing and sales teams. Would highly recommended.

Pros

- Access to prospective clients to conduct first-hand market research such as validate product requirements and test other aspects like pricing, compare products against competitors.
- Easy scheduling and connection with support to handle the scheduling whenever there are conflicts, need for reminders, etc.
- Simple way to track contacts.
- Company prepares a detailed porfile of the target persona and matches with leads are very close to our ICP.

Cons

- Tracking more detailed information about the prospects might be useful to make sure we ask relevant questions during the interviews.

Courtenay
Overall rating
  • Industry: Market Research
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Market Research Tool

Reviewed on 28/05/2024

I had a great experience using Lightster. My team was trying to narrow down the target customer for...

I had a great experience using Lightster. My team was trying to narrow down the target customer for a product we were building and wanted to talk to people from outside our networks and fields - Lightster was the perfect solution. We were able to administer a survey to a large audience and gather insights - and if we had decided to proceed further we would have utilized the panel and interview features to dig deeper. However, with just a little bit of research we learned that our idea wasn’t solving a big enough problem so we ditched it. In a way, this product saved us tons of time and money.

Pros

Finding participants for our surveys is the hardest part of early market research - when me and my team are just trying to figure out if there is any promise to our idea/ product. Lightster gives us access to our target audience so we can conduct quick and cheap validation.

Cons

It is still an early stage company so some parts of the product are still a bit limited and manual. The quality of survey candidates can also vary - depending on what you’re looking for.

Daniel
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Survey Swfty

Reviewed on 04/03/2024

Very good. I havent done interviews yet.

Very good. I havent done interviews yet.

Pros

Getting feedback about questions. I havent done interviews yet.

Cons

cost was pretty high. I havent done interviews yet.

Ryan
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple user research recruitment

Reviewed on 21/10/2024

It has been great and would recommend them to anybody looking to do user research.

It has been great and would recommend them to anybody looking to do user research.

Pros

Lightster makes recruiting people for user research extremely simple and easy. Before working with them we had to manually reach out to people ourselves which is time consuming.

Cons

No fault of Lightster but sometimes it's difficult to know if people are the right fit until you speak with them. Job titles may be the same but every company is different.

Gerald
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for User Testing, UX, and Market Research

Reviewed on 24/05/2024

My overall experience was excellent. [sensitive content hidden] provided such an amazing experience...

My overall experience was excellent. [sensitive content hidden] provided such an amazing experience that it's now my go to user testing and UX software.

Pros

The Lightster team is amazing. [sensitive content hidden] is very responsive and is there to help you out with whatever you need. They take a white glove approach to customer service and will help you out in any way they can. Amazing experience.

Cons

It was a little hard to understand how the software worked at first. Once I reached out to the team they explained everything to me and walked me through the process and everything made sense from there.

Lightster FAQs

Below are some frequently asked questions for Lightster.

Lightster offers the following pricing plans:

  • Starting from: US$50.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Lightster has the following typical customers:

11–50, 51–200, 201–500

Lightster supports the following languages:

English

Lightster supports the following devices:

We do not have any information about what integrations Lightster has

We do not have any information about what support options Lightster has

Related categories

See all software categories found for Lightster.

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