Customer Complaint Management Software
Customer Complaint Management Software
About Customer Complaint Management Software
Complaint Management Software by Intelex helps businesses view, track, and store information about customer queries, resolutions, and follow-up actions in a centralized repository for future reference. The platform enables organizations to manage complaints from suppliers, distributors, manufacturers, customers, and other stakeholders via a unified portal.
Complaint Management Software lets enterprises establish custom rules to record, monitor, and respond to complaints, configure reporting forms, and classify complaints by type, severity, and other attributes. Supervisors can track operations across multiple locations and automatically assign and schedule corrective and preventive actions (CAPA) to members. Administrators can also receive automated notifications for upcoming or due tasks, non-conformance to guidelines, and complaint escalations via email.
The dashboard in Complaint Management Software allows managers to measure results and gain insights into metrics related to scorecards, processes, customers, agent performance, and other factors via key performance indicators (KPIs) in real-time. It also offers features such as offline access, root cause analysis, document control, audit trail, and more through integration with Intelex EHSQ platform.
Pricing starting from:
US$12.50/month
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$12.50/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Customer Complaint Management Software: 11
Alternatives
HelpDesk
Freshdesk
Zoho Desk
ComplianceQuest
1 Reviews for UK Users
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- Industry: Restaurants
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Show more details
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Never let your customers down with this solution!
Reviewed on 27/05/2022
Pros
As one of the largest restaurants group in the UAE, we serve more than 20,000 customers daily. It was a hectic and time-consuming task to ensure all customers' feedback and complaints are resolved in the best possible manner as without a proper system, it was all hit and trial procedure. With CMS, we were able to overcome this challenge and ensure all complaints and suggestions are routed through a ticketing system to check what was done to ensure customer recovery, what was done to ensure it won't repeat again, and what pieces of training/investigations were done in this regard?
We are very satisfied with the whole scope of CMS and looking forward to new features and reporting systems to further enhance our customers' experience
Cons
I believe the reporting system can be better, it can be automated and integrated to get timely reports and to see daily, weekly, and monthly automated reports for progress and closures.
Customer Complaint Management Software FAQs
Below are some frequently asked questions for Customer Complaint Management Software.Q. What type of pricing plans does Customer Complaint Management Software offer?
Customer Complaint Management Software offers the following pricing plans:
- Starting from: US$12.50/month
- Pricing model: Subscription
- Free Trial: Available
Please contact Intelex for pricing information. Flexible pricing options are available and based on the organization's unique needs.
Q. Who are the typical users of Customer Complaint Management Software?
Customer Complaint Management Software has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Customer Complaint Management Software support?
Customer Complaint Management Software supports the following languages:
English
Q. Does Customer Complaint Management Software support mobile devices?
Customer Complaint Management Software supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Customer Complaint Management Software integrate with?
Customer Complaint Management Software integrates with the following applications:
Intelex EHS Software, SAP Business One
Q. What level of support does Customer Complaint Management Software offer?
Customer Complaint Management Software offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
See all software categories found for Customer Complaint Management Software.
Complaint Management Software